OK ... so here's the thing ... the Sheraton in Mendoza has a few 'issues' ... the hotel is getting a tad tired and needs a bit of TLC .. however ... they know it and they are doing everything in their power to fix it. I initially was only going to stay for 1 night in Mendoza ... chose the Sheraton because of the location ... easy access to walk everywhere in Mendoza ... ended up booking for two nights though because of travel plans. Had a few issues on the first day/night and decided ... rather than moan about them AFTER I left .. I would send of a quick email to the manager on duty then and there. Let me tell you .. my email was acknowledged within 30 minutes and within an hour I was sitting with the duty manager Jorge (who was wonderful) going through all I felt was right and wrong (and there is a lot right I have to say) with this hotel.
Bottom line ... it ain't a 5Star as we know it .. but they are getting there .. love love love the art work in the hotel, the staff are friendly and helpful and almost all of them speak English ... of varying degrees ... AND they patiently put up with my terrible terrible Spanglish.
I'm giving A for Effort, B- for quality and Standard and a C for food!
Hope this helps.
PS Ended up staying 3 nights ... and even in that time I saw an improvement in the areas that I had discussed with Jorge ... left the hotel .. early in the morn to catch a bus over the Andes with a BIG smile on my face ... overall an enjoyable stay!
- Official Description (provided by the hotel):
- Located in the heart of Mendoza City in the foothills of the Andes, the brand new 5-star Sheraton Mendoza Hotel is ideally located for exploring one of Argentina's most popular tourist destinations. Whether you're interested in quiet pursuits-like sampling the region's famous wines-or more adrenaline-fueled adventures such as skiing, hiking, and mountain climbing, you'll feel at home at the end of each day in our 180 comfortable and classic guest rooms. Each features a beautiful view of either the city or the mountains, plus all the comforts of home-including our Sweet Sleeper (SM) Bed. ... more less
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