I was happy to book this hotel based on previous reviews and got quite a nasty shock. Granted, it was Easter weekend and I was rather desperate as I'd left bookings very late, but it really was a disappointment for me. I got room 151, a miniature single room with only space for the single bed, a table and my suitcase along its width, literally. The room reminded me of my first trip to Europe in the 80s, where despite paying a hefty single supplement I always ended up in the broom cupboard. Same here, 30 years later. The paint on the walls date from that time too, I'm sure. It was really just dirty, right next to the lift and the stairs and on the noisy front street.
I have to say the sheets and towels were pristine, but the pillow, bedspread, blanket had all seen and smelt better days. There was a small TV, a small safe and a small wardrobe in the room and an aircon, but it looked so dusty I was really pleased I didn't need to use it.
The bathroom was ok, apart from the constantly dripping toilet right next to the sign that says 'Please save water'. Good hot shower and nice complimentary toiletries and a hairdrier completed the picture.
My big complaint is that the day after I was covered in millions of small bites. They must have come from that bed and stinky pillow. That's really not cool. I also feel I got ripped of with the price. 350 pesos for a broom closet with wildlife in the bed really isn't on.
Breakfast seemed ok, but by 9.30 there wasn't much left and they'd run out of clean crockery too, so guests were putting fruit salad in coffee cups, wrestling for the last glass of juice...
With just a little effort I'm sure this hotel could be quite nice in its category, but based on the room I had, I'd certainly stay away. I've given it an "Average" rating based on this potential the optimist in me sees for this place. There were other rooms behind reception numbered 50 and up that appeared from the outside to be newer, but I don't know if they are.
Wifi didn't work in the room or even in the reception area so another feature that doesn't exist there.
Book a single room at Hotel Viena at your peril...
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