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“Costa Carilo has bed bugs” 1 of 5 stars
Review of Costa Carilo Apart Hotel & Spa de Mar

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Costa Carilo Apart Hotel & Spa de Mar
3.0 of 5 Hotel   |   Albatros 20, Carilo 7167, Argentina   |  
Hotel amenities
Ranked #5 of 18 hotels in Carilo
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Costa Carilo has bed bugs”
1 of 5 stars Reviewed January 6, 2014

it is advertised as a 4 star hotel when it does not deliver on the basic services of a 2 star hotel. The worst experience of my life. The room was infected with bed bugs - which made our stay unpleasant and left me with more than 50 bites all over my upper and lower body. A claim was submitted to the hotel general management and they did not respond. The spa and pool sections were dirty, general state of cleanliness was poor. Breakfast was poorly organized: lack of seating place and not serviced properly. Extremely expensive and not worth it. The hotel does not meet basic health standards.

Room Tip: There are plenty of other good options in Carilo just go with a different hotel.
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  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gcia_Costa_carilo, Gerente at Costa Carilo Apart Hotel & Spa de Mar, responded to this review, January 12, 2014
Google Translation
Estimada Sra. Troncoso,

Lamentamos mucho sus comentarios y su desagradable experiencia en la ciudad de Carilo.
Al igual que hicimos personalmente durante su estadia atendiendo sus reclamos, volvemos a insistir
en que cumplimos con todas las normas de sanidad exigidas por las autoridades correspondientes y estamos al dia en todos los procesos de desinfeccion regulados.
No obstante, cumplimos en vuestra petición de cambiarla de habitación y tambien cambiarle colchones.
No negamos ( y lamentamos ) lo que le ha sucedido en algun lugar de nuestra ciudad ( entiendase que es una zona de bosque y arena y las altas temperaturas de estos dias han aumentado la cantidad de insectos, que ya de por si, normalmente estan en las playas y en los bosques de Carilo y zona ), pero reafirmamos que no ha sucedido dentro de nuestro establecimiento.

Tuvimos durante esa semana que Ud. estuvo hospedada 140 personas y no tuvimos ningún reclamo de picaduras, así mismo, desde todo el 2013 y hasta la actualidad, hemos contado con excelentes niveles de ocupación hotelera, pasando por nuestro establecimiento numerosas familias y ninguna sufrió los inconvenientes que Ud. menciona y responsabiliza a nuestro establecimiento.

De hecho, su compañera de habitación no sufrió ninguna molestia, cuestión que Ud argumenta que fue porque tiene diferente tipo de sangre (?).

Podemos tener errores, no estar a la altura de las expectativas de algun huesped, cometer errores humanos y/o de procesos, pero no dejamos de cumplir con todas las normas de higiene, salubridad, fiscales e impositivas correspondientes.

Rogamos rectifique sus declaraciones, no haciendo responsable al establecimiento, y la convocamos a conversar por vías extrajudiciales sobre la posibilidad de visitarnos nuevamente y con los profesionales que ud. considere, para verificar las normas sanitarias del hotel y ademas aprovechar unos días en Carilo.

Si Ud. no considera rectificar sus declaraciones, le rogamos que lo haga por los caminos judiciales correspondientes y ante las autoridades de rigor.

Saludamos cordialmente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Costa Carilo Apart Hotel & Spa de Mar

Address: Albatros 20, Carilo 7167, Argentina
Location: Argentina > Central Argentina > Province of Buenos Aires > Carilo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 hotels in Carilo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costa Carilo Apart Hotel & Spa de Mar 3*
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