We stayed at the Urban Suites for 8 nights, while family members traveling with us stayed for 10 nights. Upon check-in, we were handed a letter from the hotel’s Marketing Manager apologizing “for the inconvenience” caused by construction work next door -- from 7 am to 6pm Monday to Saturday.
“Inconvenience” is as big an understatement as any; “nightmare” would have been more accurate: being awakened by 7:30 or 8 am every morning by construction next to our room-- incessant banging, shaking walls, hammering and compressor noise at an unacceptable decibel level. Having to spend part of the morning working, I found it necessary to escape the hotel every day.
We contacted the Marketing Manager in writing early on, asking him to release us from our having pre-paid the entire stay (in the case of one of our two suites) so we could move to another hotel or, at the very least, give us a discount for our suffering. The Manager ignored our request to be released and offered us a 10% discount. We had suggested a 25% discount would be more appropriate, but this was turned down. We were shocked to discover the hotel was offering 25% discounts for reservations on booking.com, which is where we had booked our stay. Bringing this to the attention of the manager was met by deafening silence.
Instead, the Manager sent us a note of apology for the noise, along with a supermarket-quality bottle of wine posing as a vintage wine in a fancy champagne cooler. Much to our regret, we had no choice but to stay at the Urban and suffer the construction noise, as intrusive and unacceptable on day-8 as on day-1. The experience completely ruined our stay in Buenos Aires.
Whatever positive comments we might have had for the Urban are drowned out by the construction noise next door. We deem it plainly unethical for Management to cover up this major problem from people who reserve a room at the Urban; for, had we known in advance, there is no doubt we would have steered clear of choosing a construction site as our hotel in Buenos Aires. Moreover, had we been allowed to move out without losing out on our pre-paid stay, we certainly would have.
While the room was pleasant and comfortable, much was amiss. The only 110V outlet in the suite (in the bathroom) was not functional and a request to reception to have it fixed went unheeded; it never worked during our stay. Our room telephone ceased working one evening at 6pm; it took a whole day to have it fixed. The bathroom fixtures and doors have seen better days. We could never get the (apparently absent-minded?) housekeeper to leave us a second glass or some replacement tissue paper. There are no foreign (i.e. non-Spanish) TV channels and no foreign (non-Spanish) newspapers. There are no bathrobes or slippers; bath towels are meager. The floor under our bed had in all likelihood not met a vacuum cleaner in weeks. The only luxury is a richly priced coffeemaker. While the breakfast room staff were invariably nice, most reception staff were moody.
There is an abundance of hotels in the area, at comparable prices. Unless you are, somehow perversely, into construction noise, staying at the Urban Suites is highly discouraged.
- Also Known As:
- Hotel Urban Recoleta
- Official Description (provided by the hotel):
- Urban Suites is a boutique hotel with a modern and minimalist style. Located in the heart of the exclusive and famous Recoleta neighborhood, a few steps away from the Alvear Avenue and surrounded by a wide variety of cultural spots, such as museums, art galleries, theaters, live shows and shopping centers. ... more less
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