It's worth prefacing our review by mentioning that this hotel was not our first choice, or even our second or third. We booked our honeymoon at the last minute, and this was the best we could get in the area we wanted.
We stayed in the hotel for 8 days late March/ early April, and we stayed in a suite - i.e. a larger, supposedly better room than the standard rooms.
The location is great, and the hotel smelled like a Hello Kitty eraser which I liked, and the water pressure in the shower was good, but that's about it for the pros.
Despite being a brand new hotel, it was run down:
- the walls outside the bathroom were moldy
- the carpet was coming up at the edges
- the bathroom mirror was rusty
- the bathroom itself only had a small window for ventilation
- the bath leaked, so the floor was always wet
- the balcony sliding door didn't lock shut, so our room could have easily been broken into.
Despite being an international hotel chain, the service was rude, the staff was disorganized and attention to detail was abysmal:
- the room, although large, was very dark
- there were no extra sockets, which meant we had to unplug the main lamp just to use our laptop
- a huge mirror on the wall would have provided ample reflection, but the glass was a dark brown, so you couldn't really check your appearance in it. Instead we had to use the full-length mirror in the bathroom, which, after a shower, was quite steamy
- the wireless internet connection was temperamental, and for the first few days we could only log on at night - we concluded that the bandwidth for this hotel was insufficient
- room service was slow - by the time our coffees arrived they were lukewarm...
- ...and it also took 2 phone calls to the front desk and three days before anyone came to take away our empty dishes, with dehydrated, rotting food scraps. Disgusting. I'm surprised I never saw mice, as ours was clearly not the only room whose trays were not being cleared
- Argentina's economy means that it is very hard to break a bill over 20 pesos 9about USD $8), so typically tourists rely on a hotel to break a large bill, as the alternative is to go to a bank, where you will queue up for 2 hours (no exaggeration!). This hotel, on the other hand, refused to help. It was only when I demanded to speak to the manager that they were able to accommodate my request. I understand that things work a little differently over there, but guess what? This is supposedly an international hotel, frequented by international travelers who do not want to spend their vacation lining up for hours on end at a bank just to break a 100 pesos bill, therefore make sure you can provide this simple service if you want people to return to your hotel!
- We were told and had reconfirmed TWICE that our taxi to the airport was already paid for on our hotel bill. Surprise, surprise, when we get to the airport the driver says he hasn't been paid. Of course, we'd used up all our pesos, and we ended up nearly missing our flight because we couldn't find an ATM at the airport. The hotel, when we called them to ask what the heck was going on, was less than sympathetic and didn't apologise for the mistake.
I'm sorry, but for $150 a night in Argentina I expect a LOT better.








