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“Good Budget Option for a sightseeing base in BA” 4 of 5 stars
Review of Moreno Hotel Buenos Aires

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Moreno Hotel Buenos Aires
4.0 of 5 Hotel   |   Moreno 376 | Montserrat, Buenos Aires C1091AAH, Argentina (El Centro)   |  
Hotel amenities
Ranked #49 of 436 Hotels in Buenos Aires
Ithaca, New York
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
108 helpful votes 108 helpful votes
“Good Budget Option for a sightseeing base in BA”
4 of 5 stars Reviewed October 14, 2011

Hotel Moreno
We stayed here for 6 nights in September. Booked and paid ahead online for a discounted rate. We ordered the car service from the airport- so there was someone waiting at the airport with a our name on a sign and they took us to a car waiting outside for the ride to the hotel. This was $45 and was added to our hotel bill. The regular fare in a taxi would have been about US$35, so this wasn’t a financial savings, but it was convenient.

The location of the hotel is advertised as San Telmo, but it is in Monserrat, bordering San Telmo. It was very close to the Plaza de Mayo and Casa Rosada, just a couple of blocks away. Walking distance to San Telmo neighborhood, and to the Puerto Madero neighborhood. On Sunday, the San Telmo Street Fair vendors extend all the way past Moreno Street on Defensa, and this was a great fair to visit. Worth planning your trip around a Sunday stay. Also in the neighborhood was the shop for Juancho Futbol, the tour outfit that we used to see a Boca Juniors football match.

The hotel is in a lovely art deco style building that is about 7 stories tall. There is a small sign on the exterior, and a tiled hallway entrance- then you up upstairs to the first floor (2nd floor for Americans) to the lobby/reception area. It was a very nice reception area, a long check in desk, computer with Internet for guest usage, some fancy seating and a nice bathroom. As we arrived in the late morning, our room wasn’t ready, but they stored our bags and sent us off with a map.

Our room was #53. This was the regular size room. It was very spacious, and had a fridge & sink, plus couch, coffee table, desk, king size bed, and a sink separate from the shower/toilet room. There were hardwood floors and a fabulous teal leather cowhide rug. There were large windows that opened, and our view was just to other buildings and it was challenging to close the windows so we didn’t open them much.

Other than on Thursday night when we heard exceptionally loud and annoying music from a disco nearby for about 90 minutes, we were not bothered by exterior noise.
The bed was a bit hard for my taste, fine for the first couple of nights, but too much for 6 nights. The wood floor outside our bathroom was dark and discolored. At first I thought this was a design detail. But once I took my first shower I discovered that it was a problem from the shower- the shower floor was level with the tiled bathroom floor, with about a 2-3 inch raised wood (teak? whatever kind of wood you would put in a shower I guess) floor. The water from the shower ran through the wood slats to the drain. The problem was that the drain could not keep up with the flow of the water, and perhaps with American showering habits. We were already settled in and did not want to change rooms, so we dealt with the challenge by having shorter showers (seriously- lather up, wash hair, rinse off- GET OUT!) and by letting the shower drain for at least 30 minutes before the other person went in there. We could still tell there was some sort of water issue, as we could hear the floorboards squish a little in the sink area outside the bathroom after we showered, even if the water did not appear to go outside the room. I have no idea if this was a problem common to all of the bathrooms or to ours in particular. It was a slight nuisance, but again, not enough to want to pack up and switch rooms.

There was free wi-fi in all the rooms, and it worked great. They had several routers around the hotel, so you just had to log on to whichever one had a stronger signal for where you happened to be in the hotel.

Breakfast was included. It was served on the ground floor in the Aldo Restaurant. You just went downstairs and in the back door of the restaurant and sat down, and a server would bring you breakfast. It was the same every day- self serve coffee, tea & water, and the server brought glasses of warm orange juice, and a basket of toast & medialunas (the small sticky croissant thingys). There were spreads on the bar- butter, jam, dulce de leche and the white stuff- crema, I think? While I think this is a typical breakfast for the city, an American looking for some fruit or yogurt or something more substantial to start the day would be disappointed.

We stopped in to the Aldo Restaurant one evening for drinks and to see if we would like to have dinner there, and while they had an extensive wine list and the food looked good and interesting, we never felt entirely comfortable there, so did not have dinner there.

In the basement level of the hotel is the Tango show Evita Vive. It was in the US$90 range. We chose a more moderately priced show over at Cafe Tortoni so can’t comment on the show other than the obvious convenience of the location. But there were at least 3 other Tango Shows within just a few blocks, plus great opportunities to see some street tango on Sunday over at the Plaza in San Telmo. Remember that the Tango Shows are entirely tourist oriented, so keep that in mind while choosing- you can see shows in a variety of price ranges, with or without dinner & drinks and in locations all over the city. If you want to get into the dancing scene and dance yourselves, there are other options including lessons & Milongas (dance halls).

The top level had a lounge area and an outside patio with lounge chairs and a hot tub- no cushions yet and not yet hot tub season for the warm-blooded South Americans. It was about 70 degrees every day in September, great spring weather which we loved, but they were still mostly freezing there wearing wool & down coats and boots every day.

One challenge for the location of this hotel is that since it is so close to the Plaza de Mayo and commercial buildings, this neighborhood really closes down at night and there isn’t much going on. Some blocks and streets are very desolate looking. We never felt unsafe, but it was truly a daytime environment. Shops would roll down their gates and blocks that had looked lively during the day were grim during the evening. The proximity to the Microcentro was great, but you do need to have a specific plan during the evening- taxis, pick your restaurants out in the daytime and in general, don’t wander around too much. Some blocks were a bit more active, like over on Chile Street and in that area. We did walk around every night without incident and never felt unsafe, perhaps uncomfortable would be a more appropriate description. We walked to Palacio Espanol for dinner one night- loved the seafood menu, and the service was excellent. Also ate at the Cafe Notable Bar Sedon at the corner of Chile & Defensa, where we also liked the food, and the chain pizza store right across the street from there for empanadas one night. Would recommend all of them. Oh- and DeSnivel for Sunday lunch- go early (like noon) or prepare for a looong wait.

For our last 3 nights we switched to another neighborhood (click my profile to see the review for the Glu Hotel).

We chose to stay here for 6 nights in this neighborhood because this hotel was a great deal. It was clean, comfortable and the staff was pleasant. It was easy to find and get around to, and close to Subte stops for public transportation, and easy walking distance to many sites that we were planning to visit. It was a vibrant area in the daytime, with the exception of Saturday, which was the quietest day. The San Telmo street fair is worth a visit, and we liked the Zanjon underground tour which was nearby.

If you want the vibrant nightlife and tons of restaurants and boutiques, you are better off in the Palermo area. If you want something brand new and more business-like, go for Puerto Madero. But...if you are prepared for the abrupt switch in personality of the neighborhood from day to night and are willing to make use of the abundant and inexpensive taxis, and don’t get a room with a weird shower overflow problem, this is a fabulous deal in a very central area.

Oh and one last thing- the elevators! We joked that it was like taking a ride at DisneyWorld at the Hollywood Tower of Terror every time we got on the darn things. They were antique open cage elevators with double metal doors. They worked fine & were reasonably fast, but provided days of entertainment for us.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, October 23, 2011
Dear Guest,

Thank you very much for taking the time to write a review about the Moreno.

Your words are very comprehensive, detailed and helps us to consider many aspects related to the quality of our product. You have been a real "mystery shopper" and we will take advantage of your review.

I apologize for your troubles with our windows and also the shower floor at your room. I wish to know if you notice some employee about these problems during your stay (it would be a great help to me).

Regarding to breakfast, I have the pleasure to inform you that from November 1st we will be completely changing our proposal. We will be able to offer a more complete breakfast on the terrace, included in all rates as usual.

Of course that our terrace has pads on both the front and the hot tub area, but not placed on rainy days. Would be this the reason?

I would like to thank you again for your honesty with the TripAdvisor Community, and I want to invite you to come back to the Moreno and check all the improvements.

From this moment I am at your disposal for this purpose.

Kind regards.

Jeremias Meinardi
General manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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726 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lyon, France
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 7, 2011

well located (walking distance from center) the hotel wants to show the image of a very designedand luxury hotel. Unfortunately, maintenance is not at the level required, and cleaness either. many flies in the bathroom !!! for the price I imagine we have better opportunities in Buenos Aires

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, October 10, 2011
Dear Guest,

Thank you very much for sharing your opinion with the community of TripAdvisor.

I apologize for not have provided you a pleasant stay. I am really sorry.

I wish I could contact you in order to obtain more information about it. Even to find some ways to compensate you for this setback.

From this moment I will be at your disposal and waiting for your contact.

Thank you very much once again.


Best Regards

Jeremias Meinardi
General Manager.
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 2, 2011

The rooms are okayLocation bad,noisy neighbourhood,unsafe at night.
At this pice range there are much better properties.
About the only thing good is the wine bar .

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, October 8, 2011
Dear Guest,

Thank you very much for posting your opinion about the hotel.

I apologize for not fulfill your expectations on this time.

I wish I had another opportunity to welcome you as guest, in order to try to offer you a pleasant stay.

From this moment I am at your disposal.

Thank you very much once again.

Best Regards

Jeremias Meinardi
General Manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
128 reviews 128 reviews
24 hotel reviews
Reviews in 52 cities Reviews in 52 cities
293 helpful votes 293 helpful votes
5 of 5 stars Reviewed October 1, 2011

The Hotel is steps away from the main square of the city; Plaza de Mayo. Rooms are specious. Never been in a city Hotel with such a large room. European style bathrooms are chic. Staff is very helpful and informative. 24 hours security at the door. Breakfast in the wine restaurant at the ground floor of the Hotel. Nice. Strongly recommended.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, October 8, 2011
Dear Guest,

I would like to thank you very much for your flattering words about the Moreno.

My team works very hard every day to offer a decent service in comfortable rooms.

Thanks for letting us to know your opinion. It makes us really happy.

Hope to see you soon at Moreno Hotel Buenos Aires.

Best wishes

Jeremias Meinardi
General manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 23, 2011

this hotel is in appearance quite different from your regular ones. we stayed in the "J Loft" which was huge. big comfy bed with a spa bath too. great shower with heaps of pressure. funky furniture give it a great feel. Staff are very helpful.
Aldo's wine bar downstairs has a great selection of Wines (Malbec's are excellent). you also have your breakfast down there too.
the Sunday markets are literally around the corner. they are fantastic and stretch for what seems a couple of kilometers.
great proximity to restaurants and sights.
Tip: bring your own bottle opener. not a screw top red wine bottle to be seen.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, September 28, 2011
Dear Guest,

Thanks a lot for your review at Tripadvisor.

I am very pleased to know that our room looked to you something different to others. I like your photos in room 31.

I also would like to thank you for your tip about the bottle opener.

From this moment my whole team will be waiting you at the Moreno.

All the best

Jeremías Meinardi
General Manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbra, Portugal
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 12, 2011

The hotel is right next to Casa Rosada and within walking distance to many interest points. It's in a very central site and it's easy to pick a taxi and go wherever you want. From EZAIZA international airport it costs around 150 argentinian pesos (around 25 euros for 40 km or so) and AT MOST 30 to 40 pesos to any interest site in the city (little over 5 euros). Be sure not to be scammed by the drivers who accept your bills and give you back fake ones stating they don't have enough change, and always be sure the counter is running.
The people from the hotel are very friendly, the restaurant is quite good and cheap.
As for the rooms, they are not very cosy. They are very spacious but lacking attention in what comes to cleanliness. Someone had been smoking in our room so it smelt terribly for 2 or 3 days, there was ash in the inside edge of the window, the floor wasn't very clean and the shower was partially clogged so it would start overflowing, flooding the bathroom floor during a longer bath.
The breakfast at the time consisted of two pieces of toasted bread, two small croissants, and a fresh glass of orange juice per person. And there was milk and coffee at disposal. It isn't very abundant but we found it quite enough.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, September 18, 2011
Dear Guest,

I have read your comments about our hotel and I want to thank you for sharing your opinion in Tripadvisor.

It is always good for us to know when a guest had has a good experience because it allows us to analyze the results of our daily work.

Regarding to cleanliness, I confess I am a little bit surprised, but thank you anyway for have mentioned it. We will be taking steps to improve it from this moment.

On behalf of my team I would like to thank you once again for choosing us and hope to see you soon at the Moreno.

Best Regards

Jeremias Meinardi
General Manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2011

We stayed in Moreno Hotel based on the reviews on tripadvisor and were not disappointed. As the other reviews point out it is conveniently located a few blocks from Plaza de Mayo. The room we stayed in was alot bigger than I expected, we stayed in a standard double room but it felt like a superior room. The shower was excellent and the TV had more English speaking channels than other hotels I stayed in. Competitively priced the hotel is well worth the money. Breakfast is the standard coffee, croissants and orange juice - fairly unremarkable but certainly sufficient. The best thing about this hotel is the attitude of the staff. They seem to operate on the basis that they are there to help and nothing is a problem. Would be very happy to recommend this hotel.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremiasMeinardi, Gerente at Moreno Hotel Buenos Aires, responded to this review, September 11, 2011
Dear Guest,

Thank you very much for sharing your experience at TripAdvisor.

It is great for me to know that the hotel location and the room size are convenient, and the satisfaction of a job well done by the staff.

Your review encourage us to follow the right path to excellence.

On behalf of the entire team I would like to thank you once again for your words.


Kind Regards.

Jeremías Meinardi
General Manager
Moreno Hotel Buenos Aires
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moreno Hotel Buenos Aires

Address: Moreno 376 | Montserrat, Buenos Aires C1091AAH, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > El Centro
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Buenos Aires
#39 Family Hotel in Buenos Aires
#48 Romantic Hotel in Buenos Aires
#57 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:4 star — Moreno Hotel Buenos Aires 4*
Number of rooms: 39
Official Description (provided by the hotel):
Moreno Hotel Buenos Aires is located in the bohemian neighborhood of San Telmo, surrounded by art galleries, antique fairs, museums, historical buildings and tango lounges. Besides, it is a few blocks away from the famous Flea Market of Dorrego Square.The Hotel stands in an Art Deco building, which was declared part of Buenos Aires City Heritage. Public areas and Hotel suites are decorated with authentic art pieces of Art Deco style. ... more   less 
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Also Known As:
Moreno Buenos Aires
Buenos Aires Moreno Hotel

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