This is one of the worst hotels in Buenos Aires, the service is terrible! there are always people in the reception and you have to wait, wait and wait to ask for something. The rooms are very small and also the bathroom, all the things in the room are very old, towels with holes, the cheapest toilet paper, etc, etc.
The worst are the phone calls, because when I have made some calls, they showed me a list with other calls and they didn't want to recognize and when I talked to one of the receptionists, he told me that this was not the first time!!! They practically stole me money.
There are only few people who was friendly and the rest of the staff was very unfriendly and cold.
If you arrive to this hotel you will realize yourself!!! So, think twice to stay in this hotel because at the end you will pay it more!!!

This was not necessarily my first choice, but I was put off by the large cash deposit required by apartments and could not find many hotels equipped to handle a triple in my price range. But, I have found the Best Western chain reliable outside the US, and have low end status in their frequent traveler program so went for it.

Our suite on the 7th floor was clean and recently remodeled with tile floors and luxurious bathroom. The bed was comfortable but the sofabed lacked support (my son only weighs 120#) and the furniture was of the cheap home assembly variety. The WiFi worked; although the signal was not that strong, it never dropped and was always there when we needed it. The neighborhood is working class, but safe. Honestly, you can walk 20 blocks in any direction and the streets are dirty and the sidewalks torn up. It ain't Palermo.

What sets this property apart from others in the staff, including the American owner, who went out of their way to make us comfortable and welcome. We requested and received early check-in at 10:00 AM (you need this since many flights from the US are red-eyes). The owner also comped us a half day at the end of our stay since our flight didn't leave until 8:30 PM (probably not possible in season). And he gave us a gift as well upon our departure. There was always an English speaking clerk at the front desk, although the housekeepers don't speak it. And if you need help, the lady who runs breakfast most days is fluent in 6 languages. I found Hernan most helpful in selecting a church to attend on Sunday and a Tango show that was a little less "Las Vegas" and a little more "Buenos Aires". There was a night clerk who spent quite a while helping me understand local politics and I never lacked for help with doors, luggage, cabs or directions.

BTW, there's a great little Italian restaurant a block down Junin called "Prosciutto".

Issues others experienced? 1. Portenos don't eat much for breakfast - cafe & a couple medialunas is std. If you need eggs and OJ, order it and pay - it's very inexpensive. 2. Don't fret the view - what are you doing in your hotel room with your eyes open anyway? 3. Don't like the neighborhood? It's BsAs, get used to it. The Subte is 3 blocks away and costs US$0.30 to ride. 4. Unfriendly staff? Look inside yourself, my friend? 5. Weak WiFi? There's 2 lucotorios on every block. Leave your laptop at home.

This is definitely a place I would return to on my next visit, and the owner and his staff are the reason.

We stayed at this hotel for 3 nights leaving on Easter Sunday. The hotel is situated on the far edge of the business area in a fairly run down street but is quite close to the underground. Not a great location at night. We had penthouse rooms which were spacious and clean but there were problems with the rest of the hotel.

The restaurant and bar areas of the hotel were barely adequate and you had to pay for everything you bought and could not put it on the bill. The man in charge ignored most of the customers and it was left to the waitresses to do everything. On the Saturday evening when we came back to the hotel at 8.00pm the bar and restaurant were closed although there was no prior notice of this. The breakfast buffet was awful and there was not enough room for people to sit in the restaurant and we were shunted into a back room which was dirty and poorly decorated. We did not use the spa so cannot make any comment on whether it was okay.

There were 5 of us staying and at the end of the stay we needed to go to the international airport. The night before we asked reception for either 2 large taxis or 1 remiss and were told a remiss/mini bus would collect us and the price for this. In the event a Peugeot 207 arrived that would just about take 2 of us and our luggage. We had to ask reception to get another taxi which eventually came.

The Best Western Monumental Hotel & Spa is a ... holly swindle.
The style is out of date, the fire place is fake. The Jucuzzi was out of order. The price is more expensive than any other charming bed and breakfast and not compatible with purposed services. Forget and Go away.