I stayed here as part of a group of 16 and found the current status of the hotel unacceptable. I had read similar reviews before staying and reported these to our tour company but they indicated that they had not had previous negative reports. Well, they will get 10 from our group.
The location is convenient to Plaza de Mayo, Florida Street, and subte, but on a dingy and dark section of Esmerelda. Walk in pairs or groups.
Room was not clean, although linens appeared to be. Two bath and one hand towel provided for two people which were dingy, gray and one had a huge hole in it. Such a towel in my house would be in the rag bin.
Safe in our room did not work. when I reported this, I was told that it probably needed a new battery but the staff was unable to help with this. They offered to keep my passport at the front desk but had no suggestions for valuables. This is a big problem since you do not want to walk around Buenos Aires with valuables due to the high incidence of pickpockets and robbery. Others in our group also had difficulty with safes.
Our room had no hair dryer although there was a wall mount for one.
Housekeeping staff was nowhere to be seen. Staffing inadequate - 2 to cover all of the guests' requests at the front desk, bar, and restaurant.
Breakfast adequate variety but not quantity. While breakfast is set until 10 a.m., by 9 a.m. the quantities of food are inadequate. Our tour leader arranged for a very early breakfast one day because we had a 6 a.m. flight. 8 yougurts, a bit of coffee and 10 bananas were provided for a group of 17.
I understand that management has changed recently and staff has left. This could be an explanation but not an excuse, especially for a hotel with a 3 or 4 star rating.
I will strongly recommend to our tour company to cease using this hotel for their Buenos Aires stays.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.