firstly i dont think this a good hotel for your first trip to BA as it is a fair distance (1/2 hour taxi ride) from downtown situated on the edge of Palermo (but hotel don telmo is a great choice if you want to stay downtown).
we stayed here for three nights, and arrived at 11pm, first of all we were a bit put off by the fact that the street right outside the front door was full of people dining and drinking, the first room we got offered was right above this noise, so we asked for and got changed to a quieter room.
apart from this initial complaint, everything else about the hotel was perfect.
Room - good shower, nice bathroom, good tv, big comfy bed.
Breakfast - excellent, eggs cooked to order, nice selection of fruit, and cold meats and cheese, plus loads of nice pastries.
Staff - really friendly and helpful, all spoke english which was great for us, and they put up with our terrible spanish!
Location - just great for eating out, drinking and partying, great restaurants literlly 20 metres from the front door, plus loads of other options near by. there is free internet access in the lobby, but no wifi in the rooms