I have stayed at some of the finest hotels in the world and I have never experienced the level of concierge service that is provided by the Park Hyatt.

I am referring to pre-trip services conducted through emails. I have been working with Marcela , a concierge at the Park Hyatt, and she is helping me plan my entire Buenos Aires visit with her warmth and professionalism...tickets, tango, dining, tours, reservations, reviews, descriptions and suggestions.

We have not yet arrived in Buenos Aires but I will report on our stay when we return home. If this prelude means anything, I am certain our stay will be wonderful.

This lovely hotel, with outstanding rooms in an old French style mansion, is located in a fashionable district of Buenos Aires. Unfortunately, management at all levels, while kind, is not competent. Repeated mistakes in airport car service, both arriving and ceparting, as well as a convoluted checkout process, drove us crazy. The service mistakes compounded over a several day stay. Each mistake was followed by lovely handwritten notes of apology, accompanied in some cases by candy and fruit. These efforts to calm us would have been better spent in correcting administrative failings, but management doesn't seem to understand this. Our final departure was leavened only by the appearance of the hotel manager, assistant manager, and two bell hops, each carrying one of our suitcases to the limousine in a straggling line reminiscent of "Carnival of the Animals". Don't stay at this place until Hyatt gets its management in order.

Great Experience
we have stayed at nice hotels all over the world, some outstanding, and the combination of a wonderful room and terriific service (extremly warm and helpful) was as good or better than any we have previously experienced. we spent a wonderful 10 days there.

Our experience at Palacio Duhau was fantastic. The Hotel is beautiful, the location is very convenient, the facilities are superb but above all the service is impeccable. This is a hotel I will definitely go back to.