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“Park Hyatt Hotel” 5 of 5 stars
Review of Palacio Duhau - Park Hyatt Buenos Aires

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Palacio Duhau - Park Hyatt Buenos Aires
5.0 of 5 Hotel   |   1661 Alvear Avenue, Buenos Aires C1014AAD, Argentina (Recoleta)   |  
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Awaken at the Park
Ranked #14 of 439 hotels in Buenos Aires
Athens, Greece
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
“Park Hyatt Hotel”
5 of 5 stars Reviewed January 28, 2007

Five friends and I spent two nights in the Park Hyatt Hotel this month. We loved its location, the architecture (if you like the minimalist and modern style) and the service of all the good looking and smiling people, who work there. The rooms and bathrooms are big and equipped with all the necessary amenities and toiletries. Everything in the hotel is spotlessly clean and all the young people, who work there do their best to make your stay very enjoyable. One should also not forget to mention that both the reservation and concierge department give you wonderful service. All in all it's a hotel we would highly recommend for your next visit in this lovely city.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
chicago, illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2007

The Park Hyatt in Buenos Aires was a home away from home for us. The service was no less than excellent and our room was fantastic and very big.
They were gracious and went out of their way to make our stay comforting.
The restaurants were beautiful and food was delicious (my boyfriend raved over their hamburgers....yes, hamburgers....fyi!!)

We will definitely stay at the Park Hyatt again.

  • Liked — Our room was beautiful and the hotel itself has everything you could ask for
  • Stayed December 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 2, 2007

This is a beautiful hotel in one of the best locations in Buenos Aires, but the indifferent, inconsistent service and smallish rooms (especially tight bathrooms for more than 1 person) considering the price made for an overall very disappointing visit.

The staff was consistently unapproachable, indifferent and acted put out most of the time. We experienced some issues with our room and it took several calls to get someone to address the issue. The staff does not appear to be fully bi-lingual which can make communications frustrating for those who are not fluent in spanish. There was also inconsistent service from housekeeping and services not delivered as promised.

We had the opportunity to stay at the Four Seasons for four days at the beginning of our trip and I must say that there is a very distinct difference between the service provided from every level of staff (Front Desk, Housekeeping, Bar, Restaurant, Spa, Pool) at the Four Seasons. I would suggest that the person in charge of service at the Park Hyatt stay for a few days at the Four Seasons so that he/she could experience what true first class service is....The amenities at the Four Seasons are also superior with a beautiful (outdoor) pool, fitness center, and spa. Given that Park Hyatt prices start 20 percent higher than the Four Seasons, the choice is obvious what the better value is in Recoleta.

  • Liked — Location; architecture
  • Disliked — Service especially for the price
  • Tips/Secrets — Stay at the Four Seasons - better value and exceptional service
  • Stayed December 2006, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 24, 2006

Architecturally, the hotel is exquisite. The room I had was spectacular.
But the hotel lacks warmth- both in the common spaces and moreover in the staff. The front desk staff need to be brought down to earth a bit... I was very turned off by their attitude. Especially as a Hyatt elite member paying a full rate...

I think $400 plus 21% tax is disproportionately expensive for Buenos Aires when you can have a four course dinner for 2 for less than $40... Eventually it's going to have to lower its prices a bit or improve its service.

  • Stayed September 2006, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Palacio Duhau - Park Hyatt Buenos Aires

Address: 1661 Alvear Avenue, Buenos Aires C1014AAD, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Buenos Aires
#5 Business Hotel in Buenos Aires
#9 Luxury Hotel in Buenos Aires
#16 Romantic Hotel in Buenos Aires
#29 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palacio Duhau - Park Hyatt Buenos Aires 5*
Official Description (provided by the hotel):
Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more   less 
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Also Known As:
Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
Hyatt Buenos Aires
Buenos Aires Hyatt

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