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Palacio Duhau - Park Hyatt Buenos Aires: Traveler Reviews


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Traveler Reviews

85% Recommend
4.5 of 5 stars 87 reviews
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Fabulous Architecture, Horrible Service!

Palacio Duhau - Park Hyatt Buenos Aires

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1 of 5 stars
zuzunyc 1 contribution
New York City
Nov 26, 2007 | Trip type: Family
3/4 found this review helpful

At US$770 a day, we spent 70 hours in late November 2007
at the Park Hyatt Buenos Aires Palacio Duhau where the cartoonish service was inexcusable at these rates.

Our "Park Hyatt Deluxe Suite King", while nicely furnished, had a sitting area in an attic space. The "butler" service was a joke as she vanished after initial introductions. Tango and polo sessions booked through the hotel left us waiting up to 1-1/2 hours in the lobby as the staff bumbled through their mess.

It took 3 calls over 90 minutes, to finally have someone help us open a window shade (at 11 AM!). A call about a hotel safe malfunction alarmed us, but oops! they had the wrong room.
Clothes left hanging at the room door in the laundry bag were found unlaundered and crumpled in the same bag on a bureau the next day.

Complaints to the manager got us apologies and thanks for the "constructive feedback" but nothing else. The last outrage was when check-out was ungraciously extended by a half hour, instead of the hour requested.

Even John Cleese (and the elegant architecture) couldn't save this Fawlty Tower. For half the rate, you'll get better rooms and service at the Four Seasons or the Intercontinental, where we had had reservations on the Club Floor for US$365 (includ tax) per night!

We know better for next time. New York City.

  • Liked — Location, architecture
  • Disliked — Service
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since November 26, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $521 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best hotel I have ever stayed in!

Palacio Duhau - Park Hyatt Buenos Aires

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5 of 5 stars
EnglandMax 1 contribution
England
Oct 6, 2007
1/4 found this review helpful

This without a doubt the best hotel I have stayed in, and I have travelled the world. The old building, the sympathetic restoration, the food, the rooms were all fabulous. But what makes this place really special is the staff, I have never been treated so well, nothing was too much trouble.

Linda Whitwam

  • Date of stay March 2007
  • Member since October 06, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $521 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
AN AMAZING TREAT

Palacio Duhau - Park Hyatt Buenos Aires

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5 of 5 stars
coachmark 3 contributions
Cape Town
Aug 26, 2007 | Trip type: Couples
3/4 found this review helpful

We started our week in Buenos Aires in the Park Hyatt as a special treat before moving on to the Malabia Hotel in Palermo. Well what a treat! Expensive yes but you really do get your moneys worth of food and drink served by the best trained staff I´ve come across! We got an upgrade to a Delux King room which has to be as nearly as big as my London flat! Split into a lounge area, bedroom, bathroom/dressing room and seperate shower and toilet area the room was more like an up market studio flat. Anyway. Save up your euros and just go visit the Park Hyatt. I just might see you there again in the near future.

  • Liked — The room
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Girlfriend getaway, Families with young children
  • I selected this hotel as a top choice for Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $521 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceptional Service

Palacio Duhau - Park Hyatt Buenos Aires

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5 of 5 stars
FenwayFan 4 contributions
Boston, MA
Aug 23, 2007 | Trip type: Couples
5/5 found this review helpful

My wife and I agree that this hotel is one of the finest at which we have ever stayed. The physical property is spectacular. The courtyard between the palace and the new tower is easily the nicest urban outdoor space I have ever experienced at a hotel. Whether it was breakfast on the patio or wine and cheese before dinner, we spent a bit of time in the courtyard on every one of four days at the PH.

Our room was in the new tower and although it was not large by American standards it was very well laid out. The bed and linens were top notch (the best we had in Argentina, by far) and the bathroom had a deep tub that was perfect for soaking. The only issue I had with the room (and it is minor) at all was that I wish the bathroom had two sinks.

The service at the hotel was exceptional. Everyone we met from the initial doorman to the maid who brought us our complimentary raspberry marshmallows was friendly and professional. The concierge service was extremely dedicated and faciliated everything from dinner reservations to issues we were having with a hotel where we were staying later in our trip. Any time we left the lobby of the hotel a doorman would ask us in English if we knew where we were going and would advise us on routes and places to avoid.

We ate in the restaurant one night and the food was good, but you can do better in Buenos Aires. The food at breakfast was very good, but as noted above it was wonderful to sit outside in the courtyard in the morning sun.

Overall I can't say enough about this hotel and would recommend it to anyone travelling to Buenos Aires.

  • Liked — Spectacular property and service.
  • Disliked — Nothing.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Girlfriend getaway, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $521 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Truly a Palace in Buenos Aires

Palacio Duhau - Park Hyatt Buenos Aires

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5 of 5 stars
maggs187 7 contributions
Chicago, Illinois
Jul 31, 2007 | Trip type: Friends getaway
6/6 found this review helpful

I stayed at the Park Hyatt back in January and it was amazing. I was fortunate enough to stay on the Palace side and the room was huge with beautiful wood floors and a flat screen TV. The bathroom was beautiful with the double doors and the soaking tub. The staff was perfect, friendly, kind and went out of their way to help us. I was not able to enjoy the patio, restaurant or wine/cheese bar because I was out in the city so much but I did stop by and those too were stunning. I loved the cheese cellar concept.

I think by far, this hotel is the best of the bunch in Buenos Aires and I think that it is one of the best properties that the Hyatt Corporation has produced thus far. Fantastic location, attention to detail (Mont Blanc pens at check in) was wonderful, flower shop in the middle of the hotel was a fun touch and of course thebeautiful garden area etc The list can go on!!!

  • Liked — The large size of the room on the Palace side. It felt like a suite!
  • Disliked — The pool was indoors, but I went during the summer!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since February 19, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $521 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Palacio Duhau - Park Hyatt Buenos Aires Also Known As

Address: Av Alvear 1661, Buenos Aires C1014AAD, Argentina