Whenever a hotel is so universally praised, there is such a high expectation developed that someone is eventually disappointed. I’m sorry to say that I am that person. Don’t get me wrong—Home is a wonderful place to stay. But they do disappoint in some big areas.

The reservation process was not “instant” like some websites that tell you availability and confirmation in real time, but my request was promptly followed by a nice email from “Lucas” who confirmed the details of my reservation. I wrote Lucas asking for the best way to get to the hotel and he replied that he would arrange car service from the airport as this would be the most convenient method for me to quickly get to the hotel after a long flight by not having to negotiate or wait in line for a taxicab. $80 + tolls I was told. This was a bit more than the $60 that is the usual rate quoted by locals, but I agreed the convenience would be worth it.

When I arrived at EZE there was no car or driver holding a namecard with my name in sight. I looked for half an hour and then called the hotel. They asked me to wait on the phone while they sorted things out and eventually a driver came to the phone booth and introduced himself. He asked me to wait for the car. I sat and waited. All told, 45 minutes passed by before I was even able to start my journey to the hotel.

Home is a wonderful "design" hotel located in the "near" trendy Palermo Hollywood district, named because of the numerous studios located nearby. It is not in the truly trendy Palermo SOHO area where all the wonderful and fun restaurants and shops are located, but it is close enough to walk (about 10 minutes). My brother, who has lived in BA for three months thought the area was a bit "downtrodden" compared to SOHO, but the hotel itself is gorgeously designed.

Breakfast is also a sight to behold, almost an Argentinian tapas with many small plates. This morning, two different juices, orange juice with chamomile and an apple-basil juice—delicious. This is followed by customary bread and assortment of marmalade, chocolate ganash with sugared orange peel, savory cheese and bacon spread, and a nutella-type compound butter. A small dish of yogurt “foam” with hint of lavender honey at the bottom of a the dish. A small fruit plate done to perfection.

The staff are (mostly) a delight, with Maria being an exemplar of niceness and service. She was very helpful with orienting me to the neighborhood and providing advice about where to shop and eat.

Bump. Crash. (head board rattles against the wall). Bump bump. The noise started at 6 am and continued for hours. I called the front desk to complain. The noise continued and I put my pillow over my face and tried to zone out of the noise. Somebody was building something next door and the noise was something fierce.

The front desk agent nicely offered to move me to another room – but on the same floor and only about 20 feet from the construction. Would it have been good to have been told about the construction before I checked in and was given the room? Well, no apology from HOME front desk staff. They held their hands up—“What can we do?” Did you know about the construction? “Yes. Anyways, they promised to start at 10:30AM tomorrow). Did you think to warn your guests about the noise and disturbance I asked (no answer).

At the end of the day, HOME is a nice design hotel in a 10 minute walking distance to the trendy Palermo SOHO district of Buenos Aires. It needs to pay more attention to the details like picking up their guests on time from the airport and being more proactive (and honest) with customers when problems arise. Truth is, HOME new about the construction yet failed to block the affected room from being used. They failed to warn the guest about the construction noise. Perhaps they are too interested in the Pesos of renting rooms than the true welfare of their guests.

I won’t be returning to HOME anytime soon. With a name like HOME, I would have thought they would have treated their guests like part of their family. Instead, I was treated more like the black sheep of the family who they didn’t want to come back. If this was their intent, they successfully achieved their goal.

We stayed at Home for 10 days in July. Out of all the places we've traveled, this was, by far, our best hotel experience! All of the hotel's staff, from the front desk, to the restaurant, to the spa, are absolutely excellent. They are all friendly, outgoing, and eager to help in any way they can without ever being overbearing. We felt so comfortable it was almost like staying with family (only a lot nicer and a lot less stressful). The rooms are modern, clean, and exceptionally comfortable. The food is top notch (there's no reason to go anywhere else for breakfast.) The location is perfect - on a quiet street in Palermo Viejo - within walking distance of some of the best shopping and restaurants that Buenos Aires has to offer. Hotel Home is THE place to stay in Buenos Aires!

The best thing about this wonderful hotel are the staff who are amazing. So friendly and helpful, nothing is too much. If you are travelling to BA this is the place to stay as it is in a great location.

Hi there,

I stayed with my husband for a week at the Home hotel. All the reviews are correct and accurate! The staff was extremely friendly and helpful (and all spoke English) all the time. They certainly went "above & beyond" for their guests.

The room was spacious, super clean and nice & the bathroom / shower was great. The breakfast was delicious and delightful every day. The location is perfect - several cool restaurants within a block. You are close to the action, with lots of activity and people around. A short walk to trendy stores & outdoor cafes.

The cocktails at Home were fantastic, light and refreshing. I wish more bars in the US had drinks so amazing.

It's also one of the few places around with a pool - a great pool and patio area as well. The also have a free computer and internet access in the lobby. No need to bring that laptop!

Enjoy & no need to look further for a hotel - Home is excellent!