If only every hotel could be like Home....where can I start? The spare-chic but exceptionally comfortable room, the faaaabulous garden resto-bar and pool, the relaxed living room with its open-to-all internet connection, the 16 rooms that mean staff know your name by the 2nd time you walk in the door, the great location in Palermo, the delicious breakfast, well-made cocktails, etc etc.
Certainly the hotel's design is sexy and the food/drink is appealing, but what made it an unprecedented experience was that it was all that -- without the snootiness that typically accompanies the boutique hotel experience. **The staff were the best I've encountered at a hotel of any size, in any large city in the world, period.** We were steered to the local parillas for truly sublime bife and malbec with a better scene and even lower prices (hard to believe) than the tourist joints, to the leather block for locals, and when I had an airline-related issue, the staff was persistent and annoyed on my behalf just as I would have been in the US. They were truly the definition of hospitality....and when we left, they all said, "Oh! I am so sad you are leaving us" and it felt like they really meant it.
My minor complaints/caveats are that this isn't a hotel for families due to the Chic Factor -- a few guests brought young children and everyone hated them...it's just too small; the rooms could probably add a few more shelves/drawers to help those who are staying for a week or so; we didn't mind that it was a 15-minute walk to the Metro, but some people might think that's an inconvenience. We were a bit nervous about our street-front room but the traffic and notoriously late-night BA revelers did not present a problem at all.
I travel frequently for business and try to always stay in the same places -- many on a monthly basis and all where I belong to frequent stay programs. I *never* get treated the way we were treated at Hotel Home as first-time guests and that says to me that they approach their business differently. I wish I could find more hotels like this in the U.S.....If you're going to BsAs, definitely pick Hotel Home and say hello to Gabriela, Tom, Patricia, Natalia and everyone else!