Based on the 2 good reviews about Facon Grande Hotel, I booked the hotel for 5 nights, March 2-6, 2007. Everything was fine until we left. I checked with the desk clerk, the night before we had to leave, just to make sure that everything was in order regarding our bill. He told me that we did not owe anything and gave me a print-out. Very early the following morning we waited for a cab to take us to the airport. It was 15 min. late and we were worried that we would miss our plane. After driving some distance, the cab driver received a phone call and took us back to the hotel! The night clerk then told us that we still owed $140. We said the bill had been taken care of the night before, and in fact, we never owed the hotel anything because we always paid with cash. Since we were worried about missing our flight, we paid him $140 and decided to deal with it later. I called the travel agent from the airport, and she told me they had been paid in full. My husband called them from Chile and was told they would refund our money through Western Union. They have never done so.
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- Also Known As:
- Facon Grande Hotel