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Pestana Buenos Aires Hotel: Traveler Reviews


Pestana Buenos Aires Hotel
Carlos Pellegrini 877, Buenos Aires 1009ABQ, Argentina
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Traveler Reviews

92% Recommend
4.0 of 5 stars 13 reviews
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All (13)
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[ Date ] [ Rating ]
Excellent Location, Great Service, somewhat pricey

Pestana Buenos Aires Hotel

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4 of 5 stars
AndeanTraveler 25 contributions
Kingston, Ontario, Canada
Apr 6, 2009 | Trip type: Business, Solo travel

This is a high-end hotel in Buenos Aires but in other major world cities it would probably be more like a 3-1/2 star or maybe within striking distance of a 4 star hotel. At this hotel they pay a good deal of attention to customer service, which gives it a definite advantage. The rooms have free internet, they are air conditioned, and have cable television. My bathroom was moderately sized: not big, but not small either. The furniture was solid wood. Buffet breakfast is included and it is very good: fresh fruit, fresh (squeezed!) orange juice, scrambled eggs, yogurt, cheese, cold cuts, and more. This hotel is in a quiet part of the giant Avenida 9 de Julio. It is close to the Obelisk, Teatro Colon, and the attractions of Microcentro. It is also about a 15 minute walk Barrio Norte and La Recoleta. Great location.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from pestana, MANAGEMENT ASSISTANT
(Management representative)
Apr 22, 2009
Dear Customer,
Thank you for choosing the Pestana Buenos Aires Hotel during your trip Argentina. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodation. As you may know, so few people take the time to write reviews, when they are satisfied with a product.
Thank you again for your comments. We hope that you will give us another chance to serve you.
Sincerely Yours,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $191 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bad price quality ratio

Pestana Buenos Aires Hotel

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2 of 5 stars
Pieters 2 contributions
All over Latin America
Mar 16, 2009 | Trip type: Business, Solo travel

I stayed for 8 nights to attend a conference inside. Occupied two rooms with considerable difference between them. Both quiet and soundproof, but finishing after apearant upgrade badly done so it feels like a bad makeover of a once shabby hotel. The management must be harsh on the staff as they have difficulties to make decisions which are out of the normal procedures. Nice pool but not allowed to use as lincense is still pending. Wheelchairs will not fit in elevator. Wifi only at conference room and very slow. Rooms use free fixed tel connection. Adaptors and cables for internet at chek-in desk. Depressing conference room without any windows. Do not expect same quality as Brazilian Pestana Hotels. There are several better options close by.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since August 19, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from pestana, MANAGEMENT ASSISTANT
(Management representative)
Apr 22, 2009
Dear Customer

Thank you for taking the time to write a review about the Pestana Buenos Aires Hotel. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.

The problems that you mentioned have been brought to the attention of our General Management. Issues that require any kind of investment are being forwarded to the main Direction. We are sorry for any inconvenience this may have caused you.

Thank you again for your comments. We hope that you will give us another chance to serve you.

Very Truly Yours,

The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $191 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good hotel, excellent location

Pestana Buenos Aires Hotel

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4 of 5 stars
Victor54 18 contributions
Amsterdam
Dec 16, 2008 | Trip type: Solo travel

I stayed for 7 nights in this hotel. I booked a superior room which was very good. Large room, good bed. Nice bathroom. No noises from the neighbours. Excellent location downtown. Breakfast also very good. Free wifi in room and reception area. Not a cheap hotel .

  • Liked — location
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Quality time with family
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since August 09, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from pestana, MANAGEMENT ASSISTANT
(Management representative)
Dec 30, 2008
Dear Customer,
Thank you for choosing the Pestana Buenos Aires Hotel during your visit to Argentina.
We are delighted to know through your short review, that you enjoyed your stay with us. Certainly your comments are very important, and will give other travelers a general view of our product.
We hope to welcome you again, if you happen to visit South America in the future.
Very Truly Yours,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $191 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great downtown location

Pestana Buenos Aires Hotel

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4 of 5 stars
schvitz 8 contributions
New York
Aug 15, 2008 | Trip type: Business, Couples
1/1 found this review helpful

Stayed in a suite while on a two-day business trip. Near all downtown sites and just a couple of blocks from Florida, the pedestrian shopping street.

Modern, clean, and comfortable, if somewhat institutional in the room decoration. Bed very comfortable, with down pillows.

The restaurant is surprisingly good.

Checking in and out were slow.

One other negative, which is puzzling for such a new hotel, is that the the bathrooms [our suite had 1 1/2 baths] had no exhaust fans. Since both b/rs were windowless, smells lingered. Needless to say, perhaps, but we used the half-bath for bodily functions.

  • Liked — Location, meeting facilities
  • Disliked — Unvented bathrooms
  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 65+
  • Member since September 20, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from pestana, MANAGEMENT ASSISTANT
(Management representative)
Sep 2, 2008
Dear Customer,
Thank you for choosing the Pestana Buenos Aires Hotel, and for sharing with other travelers your opinion. We regret, however, that some of our facilities and services did not reach your expectation, especially the bathroom in your suite. Your comments about the decoration of the room and the slow service provided at the reception, has also been noticed. Certainly, your comments are very important, and will for sure, help us to improve. We emphasize that the quality of service given to customers is a characteristic of the Pestana Group, and this is, of course, your full satisfaction.
We thank you for your comprehension, and please do not hesitate to contact us, if we can be of any further assistance.
Sincerely Yours,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $191 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel

Pestana Buenos Aires Hotel

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4 of 5 stars
Caminante_2 1 contribution
Cullowhee, NC
Jan 20, 2008 | Trip type: Business

Nice, clean, great location, great breakfast.... However, walls are too thin. Hotel has done a great job by using noise-free windows but I believe they ran out-of-money when building the walls. You can hear couples next door having sex or simply talking (at normal voice) throughout the night.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since June 20, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from pestana, MANAGEMENT ASSISTANT
(Management representative)
Feb 26, 2008
Dear Customer
Thank you for choosing the Pestana Buenos Aires Hotel.
We are please to know through your kind letter that in general you enjoyed your quick stay with us.
Your comments are being carefully analyzed and we hope to be able to provide you a better room if you visit us again in the future.
Thank you for your comprehension and do not hesitate to contact us if we can be of any further assistance.
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $191 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Pestana Buenos Aires Hotel Address

Carlos Pellegrini 877, Buenos Aires 1009ABQ, Argentina