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“Good Hotel & Location!” 4 of 5 stars
Review of Pestana Buenos Aires Hotel

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Pestana Buenos Aires Hotel
4.0 of 5 Hotel   |   Carlos Pellegrini 877, Buenos Aires 1009ABQ, Argentina (Retiro)   |  
Hotel amenities
Ranked #71 of 441 Hotels in Buenos Aires
Certificate of Excellence 2014
Sydney
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Good Hotel & Location!”
4 of 5 stars Reviewed May 21, 2013

We had 3 days at this Hotel before our South American Cruise began out of Buenos Aires Port. The room was spacious and clean with lots of room for our bags!! Breakfast buffet was good with variety that should have pleased anyone. We had drinks in the lobby bar area where the service was always good. Staff were friendly and nothing too much trouble. The location was within walking distance of most shops.
The LA BOCA district is a must for lunch and people watching (would not go at night). Also you must do a Tango Show (We did Carlos Gardel which was very good).
Would we stay here again....if we ever go back to B Aires...YES!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel H, Gerente at Pestana Buenos Aires Hotel, responded to this review, May 21, 2013
Dear Mrs. Ronda,
We would like to thank you for staying with us at the Pestana Buenos Aires Hotel, and for taking the time to send us your valuable comments, it´s always gratifying to receive positive feedback.
We are glad to know that you enjoyed our room facilities, our food and beverage service, our staff friendliness and our location. We´re delighted to know that if you ever come back to Buenos Aires you would choose us again! We look forward to welcoming you back in the future. Yours sincerely,
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634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
The Hague, The Netherlands
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 10, 2013

This hotel is just average. The room decor and bathroom had moisture blisters all over the place, there were spiderwebs/dust bunnies all over the ceiling. The bathroom tiles were full of mildew and the shower leaked water all over the bathroom floor. The air conditioning made so much noise that being in the room was like being on a flight.

Breakfast was average. Products quality was again, average. (fruit juices were this chemical coctail and on top of that it was cut with water!!!) Bread was not fresh, and muffins were sooo fatty (typical of cheap pre packaged products)

The problem with this hotel is that it caters to a captive business market, therefore, they will make the same amount of money if they upgrade the hotel or not, because people will simply keep coming.

This is why I say, if your employer is paying for it, then ok. But if you're using your own money to pay for this hotel, DO NOT use it. There are FAR better options in Buenos Aires. You simply will not feel special at this hotel.

On the good side, the view in our "upgraded" room was beautiful and I made some great pictures of Av. 9 de Julio, but that does NOT make up for the terrible quality of the room. Also on the good side (if you wish) was that the iron burnt two jeans that I sent to the Laundry, but the hotel Manager Milena Tang, was incredibly responsive by accepting the problem and refunding the money for each jean, as per their policy (up to 10 times the laundry processing fee for each piece). This was very good from them.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel H, Gerente at Pestana Buenos Aires Hotel, responded to this review, May 14, 2013
Dear Guest,
Thank you for choosing the Pestana Buenos Aires Hotel, and for your feedback regarding your stay. We are sorry to hear that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken. We hope you will be able to give us a second chance and we are looking forward to welcoming you back in order to show you our improvements and that we really cared about our guests experiences.
Best regards,
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Vancouver, Canada
Top Contributor
87 reviews 87 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 17, 2013

I booked a deluxe room, breakfast and internet included. The hotel is well located in the centre of the city within walking distance to shopping and restaurants. The room was big clean and moderatly furnished. Staff were very friendly. It is good value for the money. I would stay here again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel H, Gerente at Pestana Buenos Aires Hotel, responded to this review, March 25, 2013
Dear Guest,
Thank you very much for choosing Pestana Buenos Aires at your recent visit to our Country, and for taking your time to share your experience at our Hotel with other travelers. We´re glad to know that you enjoyed our location, room facilities and our staff friendliness, and even gladder to know that you would choose us again! We look forward to welcoming you back in the future. Yours sincerely,
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Edinburgh, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 18, 2013

This was a good hotel located towards the west end on Avenida 9 de Julio. Easy walking to shopping, Recoleta, and Plaza de Mayo. Rooms were spacious and well appointed. Breakfast was extensive and satisfied all tastes.

Room Tip: Ask for. Room at the front looking on to the Avenida 9 de Julio.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel H, Gerente at Pestana Buenos Aires Hotel, responded to this review, February 21, 2013
Dear Guest,
Thank you for choosing Pestana Buenos Aires for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our location, room facilities and breakfast. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Buenos Aires Hotel in the near future. Yours Sincerely,
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Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 28, 2013

Nothing to complain: you pay, you get it! Not a budget stay, but great location (view to the obelisk), great staff, clean and quite. Tried to use the bathtub, but gave up when fill it up with hot water and black spots started coming out from the hydro-massage. Argh! Called the manager and showed the disgusting cleanness, she was very sympathetic, apologize and call off the consumption of the mini-bar to apologize. It didn't help my relaxing bath, but it was very polite. Everything else was perfect.

Room Tip: If you can afford it, choose the executive suite. USD400 per night, but unforgettable.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires Hotel, responded to this review, January 30, 2013
Dear Mrs. Novelli,
Firstly, we would like to take this opportunity to thank you for choosing the Pestana Buenos Aires Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconvenience with your hydro-massage during your stay. Necessary actions were taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Buenos Aires. Kind regards,
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Rio de Janeiro, Rio de Janeiro, Brazil
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 13, 2013

Arrived late after a cancelled flight. Only stayed for hours, but could realize that it's a classy business hotel. I don't think it's a great localization as I prefer other neighborhoods such as Palermo or Recoleta. Breakfast was really good. The only negative point is that the walls are really thin, so I could hear people snoring, arriving from a late night, etc.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires Hotel, responded to this review, January 15, 2013
Dear Luciana
First of all thank you for sharing your comments about your experience with us to other travelers. We are really glad to know that you enjoy our Breakfast. Thank you again for your kind words, they make us feel that we´re doing things right.
At your next visit to our Country we´ll be happy to receive you! Best regards,
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Wollongong, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 1, 2013

I satyed at the Pestana on 3 occassion during the month of November 2012. I am a seasoned world traveller and have stayed in many good hotels but the exception at the Pestana was the dedication of the staff at the desk , restruant ,house maid team and bell boy team . These people made our stay very memorable .

I would strongly recommend this hotel to everybody good location, superb hotel and great staff.

From Kevin Masters Australia

Room Tip: 2nd floor front room good view and still quiet
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghofnug5, Gerente at Pestana Buenos Aires Hotel, responded to this review, January 3, 2013
Dear Mr. Masters,

First of all thank you for choosing Pestana Buenos Aires at your recent visit to our country, and for sharing your comments about your experience with us to other travelers. We are really glad to know that the dedication of our staff members had made your stay memorable, and we´ll share your nice comments with them. Thank you again for your kind words, they make us feel that we´re doing things right.
At your next visit to our Country we´ll be happy to receive you! Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Buenos Aires Hotel

Address: Carlos Pellegrini 877, Buenos Aires 1009ABQ, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Buenos Aires
#49 Luxury Hotel in Buenos Aires
#50 Family Hotel in Buenos Aires
#55 Romantic Hotel in Buenos Aires
#79 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Buenos Aires Hotel 4*
Number of rooms: 133
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Also Known As:
Pestana Hotel Buenos Aires
Pestana Buenos Aires

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