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“Above and beyond!!” 5 of 5 stars
Review of Buenos Aires Grand Hotel

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Buenos Aires Grand Hotel
4.5 of 5 Hotel   |   Av. General Las Heras 1745 | Recoleta, Buenos Aires, Argentina (Recoleta)   |  
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Ranked #51 of 436 Hotels in Buenos Aires
ShakerHts
1 review
3 helpful votes 3 helpful votes
“Above and beyond!!”
5 of 5 stars Reviewed March 16, 2013

My wife and I highly recommend the Buenos Aires Grand Hotel. This may be the finest hotel experience we have ever had. It started with out first impression of the hotel. We had been to BA 10 years ago and stayed at the Marriott on St. Martin square. That is a grand old hotel – but we never seemed like the location was part of what we wanted to experience in BA. This time we looked at a hotel in the Recoleta area and it made all of the difference for us. And luckily we did not completely trust the TripAdvisor rating for the Buenos Aires Grand Hotel – I believe it was rated #89 when we first booked it.

The hotel is only 6 months old. Everything is perfect in our estimation. Beautiful contemporary design structures throughout the hotel and in each room. Fabulous architect and interior designer at work.

We had booked a deluxe junior room through Hotels.com at $192/night, which included a king sized bed, free wifi and breakfast. When we arrived they upgraded us to a deluxe studio (a little bigger room). We found the room size just fine. Even though we were facing Heras street we were never bothered by street noise. The room even had a Nespresso maker.

The breakfast was superb. Full breakfast with all kinds of fruit, breads, cheeses and meats. Eggs made to order. Lovely room.

A few things really stood out for us. One day 50 pesos fell out of my pocket (about $10). It was returned to me in an envelope under our door. One day we wanted to visit art galleries in the Palermo Soho area. The receptionist printed out a map showing all the art galleries in that area without us requesting it. They gave us an extended checkout when we left and tried to extend it further given that we had a 10:30 pm flight. They went out of their way to really try to accommodate us as we wanted some time to explore the last day but wanted to freshen up and change before the airport as well.

Every single person of the hotel was phenomenal and went through extraordinary measures to please us as guests. But there is one incident that stands out with us and was unique in all of our travels.

One day we thought we wanted to explore the outer reaches of BA by subway. You know, just go see how the non-tourist areas look. So we asked one of the bell captains, Leondro, (sp?) for advice. As tactfully as he could, he suggested that we could go to the subway stop on our map, but we might be advised to be very careful in the area. I think he really wanted us to stay away completely, but was too polite to say that exactly. We left the hotel in the morning and never actually took the subway run we had been asking about. Later in the day we went to the Argentine Experience, which we highly recommend. We arrived back at the hotel after midnight and when we got to our room we checked our phones. On my wife’s cell phone and our home phone in the US we had voice messages from Leondro checking to make sure that we were OK. Since we had not returned by the time he finished his shift he was worried about us and had called the phone numbers on our registration form to see how we were. That was unique – far beyond anything we had experienced at any hotel around the world. Leondro is a great young man with a huge smile. We are initiating adoption procedures for him.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Albany, NY
Top Contributor
128 reviews 128 reviews
28 hotel reviews
Reviews in 69 cities Reviews in 69 cities
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed February 16, 2013

We stayed at The Buenos Aires Grand Hotel on our last night in Buenos Aires in January 2013 when the hotel had only been open for a little less than three months. We were told that the building that the hotel is in used to be a parking garage. Needless to say I was a little leery before arriving. Can you actually turn a parking garage into a nice hotel?

The Hotel is located on a quiet street in the heart of Recoleta within walking distance of many of the locations that visitors wish to see. There are many restaurants in the area, and it is about a 5 minute walk from the Recoleta Mall (an upscale shopping center in the heart of Buenos Aires) and the Recoleta Cemetery. It is a 30 minute drive from Ezeiza International Airport.



We arrived from Ushuaia at about 9:30 PM and never did figure out how to access the hotel’s shuttle service, so we took a cab (actually two as there were 4 of us, with all of our luggage, and the taxis in BA are quite small) from the small domestic airport to the hotel. When we arrived the doorman took our luggage and escorted us into the hotel. Check in was quick, and we were soon on our way to our rooms. We did need to make a room switch – not because there was anything wrong with the room, but because we wanted a room with two double beds for our two children rather than a single king bed. It took a little while for the switch to be made, and the door man/porter stayed with us, explained everything about the room, and called down to the front desk to hurry the process along.

The rooms are large, decorated in a very modern & contemporary décor, with a lot of lot of brown / black & white color deco, and very well appointed. There are Egyptian cotton sheets, down comforters, and down blankets. Being allergic to feathers (which I let the hotel know before I arrived) I was able to have lovely hypo-allergenic bedding. There was a large screen (40 in) TV mounted opposite the bed with digital channels and complimentary TV Internet access, iPod docking stations and laptop-compatible safes, a small sitting area in front of the windows, and in-room complimentary wireless high-speed Internet access.

The bathroom had very high end counters and fixtures. There was a shower with a rainfall showerhead, thick terry bathrobes, designer toiletries and a bidet. Nice extra touches were the vases of fresh flowers in the bathroom and on the counter in the bedroom.

The hotel is advertised as having a business center, technology help desk, full-service spa, a health club, and an outdoor pool (which I understand is on the roof). Dining options at the hotel include a coffee shop/café, a bar/lounge, and a snack bar/deli.

This is a smoke-free property (a rarity in Argentina, and one that especially I appreciated). It is working on obtaining LEED certification as a “green hotel” by providing sustainable accommodations, a fact that may be important to the more eco-conscious among us. It is Argentina's first hotel built from the ground up to be eligible for LEED certification.


Staff were very friendly, efficient and helpful. All front desk staff are multilingual. When we arrived we talked about our difficulty locating a cab that could hold two adults, two suitcases and two backpacks, let alone four. The staff immediately offered to locate a large taxi for our 45 minute ride out to the international airport for the next day. They called the company, and reserved a large cab for when we needed it. We also requested a late checkout as we did not have to leave for the airport until 1 PM. This request was immediately granted. What was equally impressive is that all of the information was communicated to the staff on the next shift, so when we went downstairs in the morning, they confirmed with us the arrangements made the night before, and confirmed the taxi reservation.

Breakfast was included in our rate. The dining area continues the modern contemporary décor. One quibble: the abstract mural on the far wall (that I was facing) was VERY busy, and after a while became bothersome. Those with queasy stomachs or who suffer from motion sickness should choose a chair facing another direction.

Service was efficient and professional. We were immediately seated, and invited to start at the breakfast buffet. The buffet consists of breads, (yes there is a toaster) muffins, cheeses, cold meat, juice, fruit and cereal. Once seated, a waiter arrived to ask us our choice of eggs and breakfast meat. Coffee was served immediately, but as usual in Argentina, the “aqua caliente” for my tea took a little longer. I was impressed that there actually was decaffeinated tea bags in their assortment, not something normally found in Argentina. The eggs arrived in a few minutes. As indicated by others, daughter’s sunny side up eggs were somewhat undercooked. My over easy were fine, and husband and son’s scrambled eggs, while a little “wet” were fine also. Advice: if you like your egg better cooked, be sure to tell the waiter that you want them “firm” or “dry”.

Check out was quick and easy. The reserved cab appeared exactly on time as requested and we were on our way home!

The Buenos Aires Grand Hotel (not to be confused with the Gran Hotel Buenos Aires) is a very nice hotel in a lovely section of Buenos Aires. As the staff settle in and the small glitches are corrected, this will definitely be THE place to stay in Buenos Aires. Right now I would give them 4.5 stars. I expect in a few months they will be a full-fledged 5 star hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2013

I recently stayed at this boutique-style hotel for ten nights in January. It is in the very nice and safe neighbourhood of Recoleta and is central to so many things. The hotel itself is beautiful and still smells new. The room was fantastic and very well appointed. The number one feature of this hotel was the staff - every single person on staff, without fail, was friendly and helpful. The restaurant services and food were also excellent. The only drawback that I can identify is that the pool area is very small for an 88-room hotel. There are literally only 5 deck chairs, so if a pool is very important to you, then book at a smaller hotel or get there early in the morning! Overall a really fabulous hotel experience!

Room Tip: If you ask for a corner room, it will be larger. Facing away from the front will also be quieter, bu...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2013

We really lucked out with this hotel. I was there with my family for 5 nights and then an additional 2 nights before we flew home. Great location on a quiet street with a small park just a block away. We were walking distance to many of the locations that we wished to see. The staff could not have been better. Their english was great and they went out of their way to see to every request. We received a lovely welcome gift and were invited to a guest reception during our stay. The restaurant puts out wonderful food and the breakfast buffet was fantastic. I kept adding ingredients to the delicious omelets that they made me each morning. The only issue for our entire stay was a hot water problem that was immediately fixed. Loved the rooftop pool and sundeck area. I also made use of the fitness center each morning. Finally, my family all loved the modern design of the rooms and the very comfortable beds. I have already recommended the Buenos Aires Grand to others!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, MI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 19, 2013

We arrived at 8:30 AM on Jan. 4 after 3 weeks in South America. We were immediately checked in at the correct rate and shown to our room. Unfortunately we were taken to a Deluxe Suite when we had booked and confirmed a Deluxe Grand Suite on Aug. 8. We went back to the desk and were told that our confirmed room was not available but on Dec. 28 an email was sent confirming our room and rate. They finally agreed to change the rate but we were stuck with the Deluxe suite. There was no hot water and we reported it. Six hours later we reported it again. That night a storm came and the window started banging. At 11PM maintenance finished the installation of the latch. The next morning still no hot water, by 4PM there was warm water. There was a lot of water on the floor from the shower and winthin 4 hours more water appeared. There was a lot of street noise.
There was no Kleenex type product in the room. When we called to ask the desk they offered to have someone go buy some for us.
The staff was wonderful. They could not have been nicer or tried harder. The breakfast was great.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2013

What a little gem of a find - this is a fabulous boutique style hotel.

The location is great too - there are lot of bars/restaurants in the area to choose from. And, a couple of blocks away - we found a square with people demonstrating the wonderful tango!

Our first impressions were great - we were received by 'Lucas' who was friendly and spoke great English. Another couple were checking in, so we had to wait a few minutes during which time we were offered a complimentary glass of champagne - a very nice touch.

The hotel has only just opened, so we were fortunate to be upgraded to a room on the 9th floor, which contained everything and in fact more than we needed. From the finishes through to the bathroom toiletries - everything is to a very high standard.

The dining room is spacious and comfortable and the breakfast choice was very good.

It is a new hotel, so there were a few very minor teething problems which you would expect when refining the hotel services. But, when we mentioned the small issues we had - they were dealt with in a friendly and prompt manner - nothing was too much trouble.

The only 'problem' I think they will have is with the rooftop pool area. It is a very nice area, but space is limited. There were only a few sun-loungers and they are going to invest in more - but there is only a limited amount of space, so I suspect that this may cause disappointment to some guests who aren't early risers! Also the current parasols are very large, so they may need to consider smaller ones.

But, we had a lovely time there and would not hesitate in going back, nor recommending the hotel to others - hopefully they will sustain their quality.

So overall, great place - great location - great staff - great service and a great first-time experience of Beunos Aires!

Room Tip: Ask for the 9th floor - it's closer to the pool!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mableton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2012

New hotel in the best location in BA! Service was amazing, staff was so warm and helpful. Truly the best staff I have seen. English spoken by everyone I encountered on the staff. Great ideas and tips offered by the staff. Experienced hotel owner often onsite overseeing business. Hotel owner was very gracious. Great spa services on site, pool and workout room. I recommend this hotel without hesitation and would only consider staying at this property n my next trip to BA.

Room Tip: Rooms on the back face a courtyard.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buenos Aires Grand Hotel

Address: Av. General Las Heras 1745 | Recoleta, Buenos Aires, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 436 Hotels in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Buenos Aires Grand Hotel 4.5*
Number of rooms: 90
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