My wife and I highly recommend the Buenos Aires Grand Hotel. This may be the finest hotel experience we have ever had. It started with out first impression of the hotel. We had been to BA 10 years ago and stayed at the Marriott on St. Martin square. That is a grand old hotel – but we never seemed like the location was part of what we wanted to experience in BA. This time we looked at a hotel in the Recoleta area and it made all of the difference for us. And luckily we did not completely trust the TripAdvisor rating for the Buenos Aires Grand Hotel – I believe it was rated #89 when we first booked it.
The hotel is only 6 months old. Everything is perfect in our estimation. Beautiful contemporary design structures throughout the hotel and in each room. Fabulous architect and interior designer at work.
We had booked a deluxe junior room through Hotels.com at $192/night, which included a king sized bed, free wifi and breakfast. When we arrived they upgraded us to a deluxe studio (a little bigger room). We found the room size just fine. Even though we were facing Heras street we were never bothered by street noise. The room even had a Nespresso maker.
The breakfast was superb. Full breakfast with all kinds of fruit, breads, cheeses and meats. Eggs made to order. Lovely room.
A few things really stood out for us. One day 50 pesos fell out of my pocket (about $10). It was returned to me in an envelope under our door. One day we wanted to visit art galleries in the Palermo Soho area. The receptionist printed out a map showing all the art galleries in that area without us requesting it. They gave us an extended checkout when we left and tried to extend it further given that we had a 10:30 pm flight. They went out of their way to really try to accommodate us as we wanted some time to explore the last day but wanted to freshen up and change before the airport as well.
Every single person of the hotel was phenomenal and went through extraordinary measures to please us as guests. But there is one incident that stands out with us and was unique in all of our travels.
One day we thought we wanted to explore the outer reaches of BA by subway. You know, just go see how the non-tourist areas look. So we asked one of the bell captains, Leondro, (sp?) for advice. As tactfully as he could, he suggested that we could go to the subway stop on our map, but we might be advised to be very careful in the area. I think he really wanted us to stay away completely, but was too polite to say that exactly. We left the hotel in the morning and never actually took the subway run we had been asking about. Later in the day we went to the Argentine Experience, which we highly recommend. We arrived back at the hotel after midnight and when we got to our room we checked our phones. On my wife’s cell phone and our home phone in the US we had voice messages from Leondro checking to make sure that we were OK. Since we had not returned by the time he finished his shift he was worried about us and had called the phone numbers on our registration form to see how we were. That was unique – far beyond anything we had experienced at any hotel around the world. Leondro is a great young man with a huge smile. We are initiating adoption procedures for him.
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