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Gran Hotel Hispano: Traveler Reviews


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Ave de Mayo 861, Buenos Aires 1084, Argentina
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Traveler Reviews

52% Recommend
3.0 of 5 stars 23 reviews
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Robbed INSIDE this hotel

Gran Hotel Hispano

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2 of 5 stars
Choosingjoy 1 contribution
United States
May 31, 2007
17/19 found this review helpful

I feel it important to share an incident I recently experienced while staying at one of Lonely Planet's recommended accomodations. I am a college instructor, on a sabbatical and doing research while volunteering in several South American countries.

I chose the Gran Hotel Hispano as my base while visiting Buenos Aires, Argentina in May 2007. The accomodation was very clean and nice, especially for the price; however it should be noted that the air conditioning did not work.

Sebastian, the youngest of several owners, was friendly, spoke fairly good English and was more than happy to help, although he gave me walking directions (2 miles one way) to an English speaking theatre, that did not exist.

On the evening that I was to depart for a tour around the southern tip of Argentina, I went to the hotel door with backpack secured on my back and large suitcase in hand. Sebastian, who was watching the door at the switchboard, told me it was much safer to leave my luggage in the lobby under his watch while I secured a taxi. I figured he knew this large city better than I and left them under his care. I was only outside for approx. 4 minutes, flagged a taxi and returned to the lobby to gather my luggage to discover MY BACKPACK WAS GONE! Sebastian, although extremely distraught, could not recall who had taken it and told me he had only looked down for a moment. He ran outside and up and down the streets with his head in his hands, but to no avail.

All the notes from my prior journies in other countries, my camera, my binoculars, my books, gifts I had purchased for my sons and fiance, several pieces of clothing and all the receipts I had saved for reimbursement from the college, were gone...over $800 worth. Of course, by then, I had missed my bus going south, another $60 down the drain, as Andesmar, a large, well-known luxury bus fleet, would not refund my money. Sebastian encouraged me to file a police report, which I did. The police said the hotel was responsible and that they would gather a report from the hotel by Monday evening. They never followed up on it.

Sebastian had given me the next two nights stay @ $45 per night and a $12 bottle of red wine in compensation, told me he would refund the nights I had just paid for and would allow me to stay when I returned from my journey around Argentina.

The following morning, after having spoken with the senior owners, Sebastian told me the hotel was not responsible for the theft, even though under his watch, and that he did not intend to follow through with promises made. Sebastian quoted a senior partner, "If I told you to jump from a bridge, would you do it?" I believe this was intended to refer to my apparent "stupidity" in trusting his advice and leaving my baggage in the hotel under his watch.

I, of course, have lost all documentation for my colleagues and for the professional development committee. The pictures from Ecuador, reports and gifts were the hardest to let go of.

I felt it important to write to let you know of this incident, as the police report states that the hotel is responsible; however, there is no compensation, should I try to go after it...and I won't...that could possibly alleviate the grief I have experienced over this incident.

How unfortunate that the hotel will not own up to their responsibility in this matter. Others should be made aware of this.

  • Date of stay May 2007
  • Member since May 19, 2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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excellent value

Gran Hotel Hispano

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5 of 5 stars
Zila01 1 contribution
Vancouver
Dec 1, 2006
3/4 found this review helpful

This hotel represents great value. Location is on
on noisy Avenida Mayo. Inside rooms are windowless, with French doors leading to lovely,open common lounging areas. We had rooms 101 and 301, which were larger with a shuttered window leading to a small balcony. Good sized bathrooms. These room experience a lot of noise but were charming. Staff at office speak English. Very helpful and kind. Small garden at back of 2nd floor. Several other pleasant seating areas to lounge and mingle in.Standard continental breakfast.. Enjoyed use of free internet on main floor. Very popular hotel, so book well in advance. Buenos Aires is full of tourists.Hotel appears to putting money into improving quality offered, ie saw new beds being installed in some rooms. Very clean.

  • Date of stay November 2006
  • Member since December 01, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Very popular hotel

Gran Hotel Hispano

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4 of 5 stars
KKatherine 15 contributions
Wellington, New Zealand
Oct 13, 2006 | Trip type: Couples
4/4 found this review helpful

We were very lucky to get a room here as it's very popular. But as it turned out we got a very nice little room on the 3rd floor. Many of the rooms seemed to be very dark and don't have windows (no street noise) but if you get one in the centre of the strip either side of the courtyard it is quite light. Very small though, and the bathroom was small too. Free internet a bonus. Breakfast rather boring. Lovely common areas and friendly staff. We rang from Uruguay to get a room when we returned from a few days away but they were fully booked for the next 4 days, so we had to find somewhere else. Great location.

  • Liked — Location, friendly staff
  • Disliked — Couldn't get back in once we'd left!
  • Tips/Secrets: — Book ahead
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 12, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Good ** hotel on Avenida de Mayo

Gran Hotel Hispano

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4 of 5 stars
eaglehaslanded 23 contributions
Boston, MA
Sep 28, 2006 | Trip type: Solo travel
3/3 found this review helpful

The Gran Hotel Hispano has small rooms, "cozy" at best. The same goes for the bathrooms, which fit one and whose showers are not separated from the rest of the bathroom--with the result that the floor will be wet for at least an hour each time you shower. On the up side, the water is hot and plentiful, and the rooms are kept warm in the winter.

The best thing about the hotel is its price, particularly given its location. It is on Avenida de Mayo, right next to the Gran Café Tortoni and its fabulous chocolate con churros. Calle Florida, Avenida Corrientes, the theater district and the presidential palace are all within walking distance, as is San Telmo (15 minutes or so away).

The breakfast offered is decidedly unimpressive: toasted sandwich bread or "media lunas" with coffee or juice drink (ask whether it's made with local water). You're best off, if you can afford to, to eat at Tortoni next door, or somewhere else.

The beds are made every day, and the cleaning and serving staff are friendly enough, although obviously it helps to know Spanish. The front desk attendants are professional, and the hotel management are efficient, albeit occasionally a bit impatient.

Basically, what you get is a good, solid hotel in an absolutely central location at an incredible price, at least by American standards. Reserve way in advance if you are coming in during a peak season. Keep your expectations low. As two star hotels go, it is excellent.

One thing about the location: although it is central, Avenida de Mayo is practically empty at night. My bet is that there are other areas of the city that are a bit more lively at night. But since the hotel is on the avenue that is home to the presidential palace, you won't feel all that unsafe.

  • Liked — The price, location, and hot water in the shower
  • Disliked — The staff can be a bit impatient, location a bit did after 9 pm
  • Tips/Secrets: — Reserve in advance
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rude, unfriendly and unhelpful staff

Gran Hotel Hispano

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1 of 5 stars
A TripAdvisor Member
honolulu, HI
May 19, 2006
2/4 found this review helpful

We stayed in the hotel on our last night in Argentina. We checked in very late in the night (11:30PM) so we were never told what time check out was. The person who checked us in arranged for a cab to take us to the airport the following day at 4PM so he knew when we were to depart but neglected to tell us that we must check out at 10:30 AM. We got a NASTY call at 11:30 AM telling us we had to get out of the room immediately. We explained about check in the night before but to no avail. Seeing how we were being kicked out we asked to move our airport cab time up and the man at the desk was upset at this request. He stated "But then I have to cancel the 4 PM reservation!'. It was just an all around bad experience in this hotel. I would have gladly paid more to be treated in a nice way.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2006
  • Member since May 19, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Gran Hotel Hispano Address

Ave de Mayo 861, Buenos Aires 1084, Argentina