Staying here almost ruined our holiday it is truly appalling hotel & the worst hotel we have ever stayed in.
The hotel has a great location (but on a very busy street) the first room we had was at the front of the hotel, had only single glazed windows therefore subject to continuous traffic noise throughout the night. Having arrived after a long flight we initially accepted the room despite the very dirty, stained carpet. However after going out, on returning it was apparent that the bathroom had a “plumbing” problem, water was leaking from one of the pipes & was inches deep on the floor & had reached the bathroom door & starting to leak out into the bedroom. We asked to change rooms & eventually shown one which was even dirtier than the first, we refused this room on the understanding that we would be allocated a “very special room” the next day when it was available. No guest should be allocated this room until the problem was resolved, but some unfortunate was given it after we vacated.
Rooms are situated in 2 different blocks & reached by 2 different lifts – one side appeared to be more salubrious than the other, however the hotel informed us that there was no “new wing”. Our “special room” which we assumed to be the best in the hotel was an improvement but there was no means of switching the air conditioning off or down, so it was on constantly over night & was very noisy, fortunately we travel with ear plugs so did manage to get some sleep.
We can not understand how this hotel ever achieved 4 star status, it is 2 star at the very most. All the rooms we saw had peeling, flaking paint on the ceilings, the bathroom suites were cracked, chipped & flaking; (judging by the colour scheme installed 1960-70s) in the second room the bathroom basin was falling off the wall & only resting on the pedestal. Cleaning throughout the hotel is very half hearted, we never saw any cleaning staff anywhere during our stay, I split some face powder on the second day & it was still there the day we left.
The breakfast choice was satisfactory but the flies crawling over the food a little off putting.
This hotel was so bad that on the first night we attempted to change hotels but were unable to find anywhere that could accommodate us for the total length of our stay (in any price category). So we were stuck with squalor. The hotels we visited in a similar pric catergory looked far better (& cleaner) than this, these included Grand King , Claridge (this looked very nice) & Castlelar