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Rochester Classic: Traveler Reviews


Rochester Classic
Esmeralda 542, Buenos Aires 1007ABB, Argentina
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Traveler Reviews

71% Do not recommend
2.5 of 5 stars 33 reviews
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Disappointing

Rochester Classic

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2 of 5 stars
DKnos 1 contribution
San Francisco, CA and Tucuman, Argentina
Jul 20, 2008
1/1 found this review helpful

We booked our stay through our credit card points system. We were promised free lunch for each person, each day of our stay. When we arrived we discovered the promotion is actually for one lunch during the entire stay. Rather than being able to choose from the actual menu at the restaurant, we were given our choice from two options: meat or pasta. We were also seated separately from the other guests, in the back of the restaurant.

We got to our room the day we arrived, ready to relax and the sheets on the bed were still wet! We called the front desk to ask for dry sheets and had to wait 20 minutes, only for them to bring another set of damp sheets.

The so-called "suite" that we booked was actually just a regular room with a couch and table.

The service in this hotel was beyond poor. Just to get our key upon returning after a day out was a chore. Anytime we needed something at the front desk we had to wait 5 or 10 minutes while they ignored us until they were ready to attend to us. Half the time we were then attended by someone who was in training, but instead of asking another staff member for help they just went on to someone else if they didn't know how to help us.

The supposedly remodeled room had water damage on the ceiling.

The hotel is comfortable and clean, but a great disappointment. The staff made us feel unwelcome. I live here in Argentina, and was hoping for a nice vacation in Buenos Aires with my fiance (who is Argentinean), but our long weekend was instead a partial let down because of our stay at the Rochester Classic.

  • Liked — It was clean and the bed was comfortable.
  • Disliked — The service was awful.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Age group 25-34
  • Member since July 20, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Ventas, revenue manager
(Management representative)
Sep 19, 2008
The lunch promotion per person consists on a fixed menu and has 2 options for main menu, dessert and coffee. The main dish varies between meat, Chicken, fish and pasta.
This promotion is served in the breakfast room of the Rochester Classic Hotel, unlike à la carte menu which is served in the restaurant of the hotel (Winnery).
Our suites have two environments, room, bathroom and living room with the corresponding furniture.
We also have suites for longer stays which are larger than the standard suites.
Our hotel has a department for customer assistance to meet all the needs of our passengers immediately.
Rochester classic has 5 room categories, which differ in size and passenger capacity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
One Night and two days at the Rochester

Rochester Classic

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3 of 5 stars
number47 4 contributions
Asuncion
Apr 26, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed here March 2008. Traveling alone on a business trip, I had reservations for another hotel, but was led to this one by the "remis" shuttle driver who said that it was more "cost effective" than the other nearby hotel I was booked at. I took his word for it. Location was very good, right in the middle of downtown, and very near calle Florida, a pedestrian-only shopping street. Lobby was clean and attractive. Staff was very friendly and eager to help, but they were a little understaffed, which translated into waiting behind other guests to be attended, most of the time. I stayed in a "single" room. First impression: small room, small bathroom. However, very clean, tidy and more than enough for my short stay. Floors were hardwood. Bed was double and comfortable, clean and tastefully arranged. Other than the bed I had a minirefrigerator with a cableTV set on top, a small chair and small airconditoner. I must emphasize -small- room in all aspects, although perfectly functional. The closet in my room had a scent of moldy humidity in it, so I did not use it.

Breakfast was generous, plenty of fresh fruits, pastries, cereals and other goodies. Services provided were in line with what one would expect of a four star hotel, albeit of a "single serving" fashion. All in all, I would say its more of a very nice three star, but if you are traveling alone staying here is a safe bet as far as I am concerned.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since April 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
So-so hotel

Rochester Classic

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3 of 5 stars
kspalett 1 contribution
Chicago, Illinois
Jan 31, 2008
4/4 found this review helpful

Let me start by saying that I am generally easy to please. The GOOD: the breakfast. Plenty of fresh fruit, cereals, yogurt, pastries, breads, sausage, juices, coffee and a guy making eggs/omelets. Must try the chocolate covered churros...yum-o! The hotel is close to the metro and Calle Florida (big shopping street). Overall the hotel was a reasonable price for what we got, room was clean and lobby area and staff were pleasant. There is a police man standing outside the hotel at all times so for that reason we felt safe walking back to our hotel at night. Shower has great water pressure!

The BAD: Let me start by saying there was nothing bad enough about this hotel to break our vacation but I probably wouldnt stay there again. Elevator only fits 3 people max, and its tight with 3 people in there. The neighborhood isnt ideal, kinda scary at night. Our stay (booked on Expedia) included one free lunch at the hotel restaurant. You can only chose from one of two dishes, you get charged for any drinks and 'use of silverware' and the food was disgusting. My husband got the chicken and I got the pasta. The chicken had a creamy mushroom sauce and it came with a side of rice, the entire meal tasted like a nasty TV dinner. My pasta was mini ravioli stuffed with greens. The 'greens' part tasted literally like grass and the whole dish tasted like Chef Boyardee pasta from a can. After having said all this, I want to mention that I am not a picky eater, I like almost all different kinds of food. The room itself was a little decrepid. There were a few stains in the closet that looked like water stains but overall the room was clean. The bathroom was miniscule, hardly enough room to turn around with the door shut, and I am only 5ft tall! We asked the front desk staff if they could call Cafe Tortoni to see what time the tango show was on Saturday night and the girl wrote the address and phone number on a post-it note and told us we could call them from the room. But of course there is a charge to call from the room so when we asked her if she could call the Cafe, she politely told us no. I am one of those exercise freaks that likes to use the gym at all the hotels I go to. This one was absolutely non-functional. First of all I couldnt find it. There are 2 sets of elevators, the one behind the stairs is the one that goes to the gym, you have to take the elevator to the 10th floor and then walk up one flight of stairs to the 11th floor. The gym consisted of a treadmill, exercise bike and one leg machine which were all broken.

Overall we loved Buenos Aires and this hotel didnt wreck our trip but beware for the things I mentioned above if you do decide to stay there. Pura Vida.

--Kristin

  • Date of stay January 2008
  • Member since January 31, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Ventas, revenue manager
(Management representative)
Sep 19, 2008
Rochester classic has 5 room categories, which differ in size and passenger capacity.
The lunch promotion per person consists on a fixed menu and has 2 options for main menu, dessert and coffee. The main dish varies between meat, Chicken, fish and pasta, the promotion does not includes drinks.
The hotel has 4 elevators, 2 for each tower. We have a department for customer assistance from Monday to Saturday from 8 to 18hs. And Sundays from 8 to 14hs. that informs our passengers about additional services, such as tango shows, city tours, etc.
Our gym is fully equipped to do daily exercises.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The lobby looked better than the room.

Rochester Classic

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3 of 5 stars
fe79 28 contributions
sao paulo, sp, brasil
Jan 2, 2008 | Trip type: Family
2/2 found this review helpful

The lobby looked very nice, but the room is just ok. The staffs are polite and helpful. Reservation made through Expedia.com is much cheaper.

  • Liked — the lobby.
  • Disliked — the internet problem.
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 25-34
  • Member since June 28, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Ventas, revenue manager
(Management representative)
Sep 19, 2008
Rochester classic has 5 room categories, which differ in size and passenger capacity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Rochester Classic

Rochester Classic

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4 of 5 stars
DCTraveler45 12 contributions
Alexandria, Virginia
Dec 12, 2007
1/2 found this review helpful

The Rochester Classic is a good choice for a moderately priced hotel in Buenos Aires. The hotel itself reminds me of a boutique hotel you might find it New York City. It has been recently remodeled, and the rooms are nicely appointed, if not plush. Our room had hard wood floors, cable, a small refrigerator, and nicely coordinated bedding. The bathroom had been recently remodeled and was very nice. My only complaint about the room was that the showerhead was not installed properly and sprayed water from the connectors, but this is a small complaint. As for the hotel itself, the front desk attendants are very friendly, and there was always at least one person working who spoke excellent English. There is also a restaurant in the hotel that has good food, although it somewhat lacking in character and is a bit expensive (compared to other similar restaurants). The location of the hotel is good, within walking distance of many sites in El Centro, and also the Galeria Pacifica and a large pedestrian district with shops and restaurants.

  • Liked — the room
  • Disliked — very small elevator so you had to wait awhile or take the stairs
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since August 14, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Ventas, Sales Coordinator
(Management representative)
Dec 31, 2007
Rochester Classic has been recently remodeled and all our rooms are decorated with a classic style (as the pictures show on our website). Our hotel is located in downtown Buenos Aires which allows our guests to freely move in the city simply walking some blocks to get to the most important spots of the city.
All our staff is trained on an ongoing basis which allows us to deliver an adequate service and to exceed guest expectations.
We are glad to know you had a nice stay at our hotel.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Rochester Classic Address

Esmeralda 542, Buenos Aires 1007ABB, Argentina