We arrived in Buenos Aires after 24 hours flying from Northern Ireland via London and Miami and I was very ill with a severe flu. We had only decided to travel because we were booked on an irreplacable expedition to Antarctica a couple of days later.
When we arrived from the airport the staff immediately recognised we were extremely tired and ill and offered to get s doctor to visit me in the hotel room. The doctor visited within an hour of being called and the staff very kindly got my prescription delivered to the hotel and brought to my room.
We were given an upgrade to the executive floor room located right next to the executive club where complimentary food and drinks were always available along a with snooker tale and internet access.
The staff kept constantly in touch with my wife to check on my health during the four days of our stay which was very reassuring for her.
Apart from the excellent service we received from the staff, the hotel has the most beautiful lobby we have enjoyed and while I was only able to come out of the room on the last night to havr dinner in the lobby restaurant it was a memorable meal in wonderful surroundings.
Five stars are not enough for this hotel or its staff !!!










