At first glance this is a great hotel it is all atrium and in the very upscale Puerto Madero area. The rooms are a decent size and well appointed. So you may ask what is with the three star rating. To begin with the internet connection in my room was not great. Although it was included because of my status free is not great when it does not work well. When I checked in I was warmly welcomed as a Gold member. Only problem is I am Diamond. I think the most disappointing part was the Executive Lounge. Everyday I had to request that the air be turned down. It was freezing. And the computers were really old. It is really sad because this hotel has so much potential.