I am perplexed to read very few comments below on the fact that none of the rooms in this hotel have windows! I don't know about you, but waking up in a pitch black room and having no access to fresh air can be a bit uncomfortable when you travel. This is my main issue with this hotel. The location cannot be more perfect in the middle of Palermo SOHO with amazing shopping and restaurants steps away. Our room (101) was on the main level, across from the kitchen and lobby. It was quite noisy starting at 7 am as breakfasts were being prepared and the first guests had their morning coffees. The room was cute, yet tiny. It was strangely absent of obvious amenities such as kleenex, garbage can. For $200/night, this place seems overpriced for BA. As everyone indicates, the service is very good and staff are always available and attentive. We loved our breakfasts and the lady who makes them tended to all our needs. There are free computers upstairs, and wireless is free throughout. The bed was comfortable, the room was not super clean and the bathroom was tiny and impractical. The tiny window in the bathroom looks directly onto the check in area and cannot be opened. If you stay here, don't stay in rm 101. The lobby is comfortable and relaxing.