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“Good location, but poor service” 2 of 5 stars
Review of Wilton Hotel

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Wilton Hotel
3.5 of 5 Hotel   |   Av. Callao 1162 | Recoleta, Buenos Aires 1023, Argentina   |  
Hotel amenities
Ranked #254 of 436 Hotels in Buenos Aires
Burnie, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good location, but poor service”
2 of 5 stars Reviewed May 17, 2014

Stayed at hotel on three occasions over 7 weeks, ( part of package) firstly we thought service might have been normal for South America, but after travelling around the rest of the country, found senior staff to be unhelpful, rude at times and was the only place in all the hotels (20+) we stayed at that charged for internet, which if it connected was very slow, most of the time we ended up going to one of the near by cafes which had free WiFi. Twice we left (airport) before breakfast, and staff couldn't even grab a orange juice, or banana for us to go with, different what we found in other hotels, who couldn't do enough for us. On our last visit they even tried to give us room that the painter was still painting, nice.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Minneapolis
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 5, 2014

Chose this hotel based on price.Stayed here for one night pre-cruise. Room was old, worn, but bathroom large with newer fixtures.Was quiet at night, had upper floor room away from street.Staff helpful.Despite what the website said there wasn't a luggage storage room, suitcases stacked in lobby. WiFi in lobby only.Included breakfast was canned fruit and bad coffee. There's a Starbucks down the block.Would look for something else next time.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
102 reviews 102 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed April 5, 2014

We booked this hotel many months ago and when we arrived, were given the wrong standard of room to the one we booked. Once this was sorted out, the hotel was fine. It is centrally located and staff were very helpful. Breakfast is included in the price and was fine, although it is only continental.

We took a Junior Suite, which after seeing their Superior standard rooms was well worth the little extra expense. The room was very spacious and recently refurbished. It is situated in the back tower and was very quiet, although we did hear the lift going up and down on occasions. It is basically 2 superior rooms joined together with a wall knocked out. The balcony to the Junior Suite looks straight into the side wall of the building next door (which is the front tower of this hotel actually) and was not worth going out onto or keeping the curtains open for. The balcony door would not lock either which was reported to the front desk, who didn't seem too concerned about it.

There is a roof top deck on top of the front tower which is very comfortable and gives you some good views over Buenos Aires. It is accessible via the roof of the back tower as well.

One thing that was annoying was there was no free wifi which I thought was included in the price. They give you free internet access in 30 minute blocks in the foyer for their desktop only. Wifi is 30 pesos for 24 hours, which isn't that expensive but they should make it clearer when you book.

A carre fore supermarket is situated just around the corner as well.

Room Tip: Pay the little extra and get a Junior Suite. The Superior Rooms are VERY small.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 31, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

We are working with our team to improve care and provide quality service to our guests.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 3, 2014

Right in the middle of most of the action and close to Ricoletta and major shopping strips, the Wilton Hotel proved to be a satisfying stay yet lacked service and facilities.
Our room was on nearly the top floor, so was virtually below gym n outside area, used for sunbaking and relaxing. Being near the top catching a lift down proved to be a long exercise so we quite frequently used the stairs, very narrow n steep. Also room was quite warm and our airconditioner was an old wall/window type which was very noisey, so much so we couldn't sleep ! We had little outside noise, apart from the fact we had to leave our windows open overnight to cool down and little noise from adjoining rooms. Our room was large enough n the bathroom was quite a good size as well with clean towels replaced daily if required.. Usual paid TV n other facilities were available, including safe etc. The front desk was efficient and helpful and spoke reasonable English. The other disappointment was breakfast over our 5 night stay, replenishment of food was always tardy and because of the number of hotel patrons finding clean tables was an issue, yet the breakfast was adequate and the food fairly good if not lacking in variety. You cud walk to many restaurants in the surrounding blocks or down to Ricoletta i.e. 20mins or catch the subway to other parts of B.A.

Room Tip: If you stay on the top floors over summer be aware the noise the air conditioners make, otherwise it...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, November 5, 2014
Dear Guest,

We thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

On behalf of the hotel and myself I want to ask my sincere apologies for the inconvenience caused during your stay. Our team is constantly working to do better every day.

We are working with our team to improve care and provide quality service to our guests.

We hope you give us the opportunity to offer the attention and quality you deserve at a subsequent visit. We remain at your disposal for any assistance you may need before you visit.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 30, 2014

We spent three nights in this centrally located hotel. Our room was large, quiet and comfortable. The staff were friendly and helpful, and we were able to change our money at reception at a very good rate, which was great, as we were reluctant to use street money changers. There were plenty of breakfast choices. The location was spot on, from the bar next door, any number of restaurants both local and burger franchises within a couple of blocks, and walking distance ( if you enjoy walking) to Recoleta Cemetery and the surrounding parkland.

Room Tip: Ask for a room at the back, as the hotel faces a busy street
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 30, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cantonment, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2014

On March 1, 2014, my husband and I stayed at the Wilton Hotel on the recommendation of another friend who had been there the previous year - we were not disappointed. For a very reasonable price, we had a great room in a very convenient location with so many things within easy walking distance. We would definitely stay there again!

Room Tip: Our room faced the street (Callao), and we had no problem with noise. So, I don't think you wou...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 30, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2014

Lovely place. A real Inca night manager, perfectly good room, but no tea making arrangements.
The breakfast was incredible. They had nothing in the English breakfast way but what would that be doing in Buenos Aires?
We'd stay here again.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Wilton P, Gerente at Wilton Hotel, responded to this review, October 31, 2014
Dear Guest,

Thank you for choosing the Wilton Hotel for your stay in Buenos Aires and for sharing your experience with us.

It fills us with pride and joy knowing that we make your experience at our hotel was positive.

You can have tea or coffee in our Breakfast Area or order room service.

We are working with our team to improve care and provide quality service to our guests.

Greatly appreciate to recommend us to their family and friends so they can also enjoy our all.

We hope to have the opportunity to host it at our hotel and make it feel like home again.

We remain at your disposal for any questions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wilton Hotel

Address: Av. Callao 1162 | Recoleta, Buenos Aires 1023, Argentina
Location: Argentina > Capital Federal District > Buenos Aires
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #254 of 436 Hotels in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wilton Hotel 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
Description: The hotel offers a cordial and friendly atmosphere, situated in the most fashionable area of Buenos Aires. All guest rooms are spacious, comfortable and well-appointed. These rooms are equipped with all the modern conveniences that most guests will need, including bathrobe, and special bath amenities. For those guests whose schedule is demanding, the hotel offers 24-hour room service and its business center is open around the clock with High speed Internet access. There is plenty to see and do nearby, only steps away from dining, shopping entertainment venues, and transport hubs. Local attractions, like Florida Street, the Congress Palace and the Colon Opera House Theatre are only a kilometer away. Guests will find a variety of dining options in the area, as well. ... more   less 
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Also Known As:
Wilton Hotel Buenos Aires
Wilton Buenos Aires

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