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“Great Service” 4 of 5 stars
Review of Faena Hotel

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Faena Hotel
5.0 of 5 Hotel   |   445 Martha Salotti, Buenos Aires 1107BDA, Argentina   |  
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Hotel amenities
Ranked #19 of 436 Hotels in Buenos Aires
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Service”
4 of 5 stars Reviewed June 18, 2013

I had stayed at the Faena once in the past and once again I really enjoyed it. Veronica Carrasco was my experience manager. She sorted tickets to a football game and was seeingly always around to offer great advice and recommendations. The service here is top notch.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, June 19, 2013
Dear Mr McGinnis,
We would like to thank you for choosing the Faena Hotel for your recent stay in Buenos
Aires and for taking the time post your review on TripAdvisor.
It is very special for Veronica to receive such wonderful compliments from guests. It is through such thoughtful support and feedback like yours that our staff continues to be inspired
to provide impeccable service each day
We are delighted to read you enjoyed your stay with us and we are looking forward
to welcome you again in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Cambridge
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 16, 2013

Just come back from 3 nights in the hotel for a business trip where we took 7 clients for meetings. By far the smartest hotel I've stayed in in Buenos Aires and within easy walking distance of all the fab restaurants in Puerto Madero.

Hotel staff could not have been more helpful and remember your name from day 1 - a very nice touch (or maybe I was just making myself too much of a pain so they remembered my name!)

Food at lunch was superb - although dinner needs to step up a bit for the prices on the menu.

Only two minor negatives about the whole time I was there

1) needing a torch to find colleagues in the bar because its so dark - or maybe I'm just getting too old ;-)

2) Getting in and out of the shower takes a degree in astrophysics due to the design of the glass bathrooms and the door arrangements.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, June 17, 2013
Dear Roger,
It is very special for our hotel staff to receive such wonderful compliments from guests
and clients; we truly appreciate you taking the time to do so. It is through such
thoughtful support and feedback like yours that our staff continues to be inspired
to provide impeccable service each day.
I also take your minor inconveniences to serve you better in the next future.
Thank you very much for sharing your comments about your recent stay at the Faena Hotel Buenos Aires.
Hoping to welcome you again very soon.

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 8, 2013

Just had a lovely stay at this sexy poshy hotel in Buenos Aries.
The decor is over the top and very Philippe Starck!
Delicious food and the service is excellent.
Prices are very reasonable too.
The area is newly developed with lots of restaurant choices with in walking distance of the hotel.
This was the perfect hotel for our romantic get away... We will definitely be back!
They are opening one soon in Miami - so check it out if your travels take you there.

Room Tip: Wouldn't recommend the loft suites... ours was a bit stuffy in the upper bedroom area and the la...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, June 10, 2013
Dear Missy B,
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires and we are glad for all your compliments.
Certainly, we will be in Miami soon and we hope to see you there too.
We look forward to having you as our guest in the near future.
Warm regards.

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed June 1, 2013

By far one of the best hotels I have stayed in - the rooms are very classy without trying too hard and the service at the hotel during the stay was excellent. Even after my stay they helped me out with an item of clothing I left behind and sent it back internationally for me.

Stayed May 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, June 6, 2013
Dear Michael
It is tremendous pleasure to read such a nice comment on Tripadvisor.
On behalf of our team, thank you very much for your kind words and we look
forward to welcome you back in the near future!

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasília
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 1, 2013

Great rooms, lovely architecture and good food. Breakfast should be better, because they've got a crazy cool place to do so, but food needed more attention.

The wifi is the worst in the world, although it's free. The system falls down every 5 minutes, so you have got to log in again. They should change it.

The restaurant Bistrot is also remarkable.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, June 6, 2013
Dear Mr Agostini
We would like to thank you for choosing the Faena Hotel for your recent stay in Buenos
Aires and for taking the time post your review on TripAdvisor.
I also would like to apologize for the inconveniences with WIFI service, they were caused by our external supplier but we have already fixed them.I would like to mention this type of incidents do not belong to our standard of service and we are working with the personnel involved, in order to avoid future repetitions. We truly hope you do not judge our services by these unfortunate incidents and you will consider using our hotel in the next future.
Please do not hesitate to contact me directly for your next reservations, I
will be happy to make all the necessary to turn your stay into a memorable experience.

Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 11, 2013

Coming back to this hotel brings back great memories and creates new ones!

There is no other place like this enchanting hotel...after work a cocktail by the pool for a happy hour (they call it After Office :) ) having mate infused cocktails just kick-starts the afternoon...

...what better than to continue to their lounge and bump into a rock/pop star and why not? go to their concert to return to a lounge pool party with live music inside and a Local Tango Show in a different room...wow!

..for the night owls, you can stay out long...for me was an early night..:)

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, April 29, 2013
Dear David
Thank you so much for sharing your feedback in Tripadvisor about your recent stay at
the Faena Hotel Buenos Aires and to highlight all the wonderful things you enjoyed about
your stay.
We look forward to welcoming you back again soon.

Ariel Barrionuevo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland OR
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Fun experience ... from the trendy pool area, to the uniquely laid out rooms. But it is quirky --- the bathroom area is comprised of glass walls (with curtains) with the shower & toilet area in frosted glassed areas. The hotel staff were very accommodating and willing to go the extra mile to assist the hotel guests (including opening the gym up early).

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel B, General Manager at Faena Hotel, responded to this review, April 29, 2013
Dear guest
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires.
Hoping to welcome you again very soon.
Warm regards,

Ariel Barrionuevo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Faena Hotel

Address: 445 Martha Salotti, Buenos Aires 1107BDA, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Buenos Aires
#9 Family Hotel in Buenos Aires
#13 Luxury Hotel in Buenos Aires
#16 Romantic Hotel in Buenos Aires
#18 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Faena Hotel 5*
Number of rooms: 90
Official Description (provided by the hotel):
Conceived to the very last detail by Alan Faena, and designed by Philippe Starck, Faena Hotel Buenos Aires features 90 rooms inspired in the stunning glow of the Belle Époque, while providing world class comforts and modern technology. The first and second floors shelter the Universe, an area that fosters the interaction among guests and visitors. These areas includes two unique dining experiences El Bistro where sophisticated international cuisine is served, and El Mercado an authentic cantina serving fresh local cuisine, as well as The Library Lounge bar and a 3500 bottle Wine Cellar. El Cabaret provides an intimate setting for the best tango show in town, Rojo Tango, and other live performances. The Faena Spa, the only Leading Spa in Buenos Aires, features a gym, personal trainers, beauty treatments, nutrition specialists and healing therapies, the Hammam, a Turkish style steam bath and the best outdoor Pool in B.A.Experience Manager®, whose mission is to make their dreams come true and to even exceed their expectations. This concept, solely created by Faena Hotel Buenos Aires to provide its visitors with a special and tailor made service, is always available to all guests. ... more   less 
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Also Known As:
Faena Hotel Buenos Aires
Faena Hotel Universe

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