We came to the hotel earlier in the week while staying at another hotel for drinks in the library bar. The service was very slow, but we were able to overlook it because of the amazing ambiance. After travelling to another city and having our itinerary change, we had to stay for one night in Buenos Aires. Naturally we decided on Faena Hotel.
Upon checking in very late, the staff was less than friendly and did not give us the room we expected. After asking if we could check out, they showed us another room that was very similar and asked us to pay additonally for the room. There was never a smile from anyone at the hotel. There was lack of care and empathy and overall, I felt that we paid for a beautiful hotel and the service did not match. It was very disapointing to say the least. The final straw was when we were leaving for the day, it was raining very hard outside and they refused to give us an umbrella. I will not be back again.
Beware of this hotel.
- Also Known As:
- Faena Hotel Buenos Aires
- Faena Hotel Universe
- Official Description (provided by the hotel):
- Conceived to the very last detail by Alan Faena, and designed by Philippe Starck, Faena Hotel Buenos Aires features 90 rooms inspired in the stunning glow of the Belle Époque, while providing world class comforts and modern technology. The first and second floors shelter the Universe, an area that fosters the interaction among guests and visitors. These areas includes two unique dining experiences El Bistro where sophisticated international cuisine is served, and El Mercado an authentic cantina serving fresh local cuisine, as well as The Library Lounge bar and a 3500 bottle Wine Cellar. El Cabaret provides an intimate setting for the best tango show in town, Rojo Tango, and other live performances. The Faena Spa, the only Leading Spa in Buenos Aires, features a gym, personal trainers, beauty treatments, nutrition specialists and healing therapies, the Hammam, a Turkish style steam bath and the best outdoor Pool in B.A.Experience Manager®, whose mission is to make their dreams come true and to even exceed their expectations. This concept, solely created by Faena Hotel Buenos Aires to provide its visitors with a special and tailor made service, is always available to all guests. ... more less
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