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Faena Hotel + Universe: Traveler Reviews


Faena Hotel + Universe
445 Martha Salotti, Buenos Aires 1107BDA, Argentina
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Traveler Reviews

66% Recommend
3.5 of 5 stars 74 reviews
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Designer Hotel

Faena Hotel + Universe

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5 of 5 stars
winerunner52 43 contributions
Market Harborough, United Kingdom
Mar 12, 2008 | Trip type: Couples
1/1 found this review helpful

My wife and I stayed here 15 and 16th Feb. The previous reviews say it all really. Not to everyone's taste (or pocket!). Some of the "designs" are not as practical as they could be - especially in the bathroom. Overall we did like our room, overlooking the pool area and looking towards the city. Although we had our own "experience manager" we never used him - we just called at one of the desks in the lobby area. All the staff we came across were very helpfull and spoke good english - and were very attractive!! (Male and female).

We used their limousine service (Mercedes 320) to meet us from the international airport. Although expensive it worked very well and there was no problem with an early (noon) check-in.

We had only one meal at the hotel. It was our wedding anniversary on the 16th and we decided to dine at El Bistro. It is not a bistro; it is a silver service (and a bit pretentious) restaurant. You get used to the Unicorn heads looking down on you!! While the service was good the food (not large portions) was sometimes disappointing and more Heston than Gordon. I felt that some of the dishes did not work - but it was an experience I would not have missed. Also the wine list appeared quite good but what sommelier would spell Claudy (sic) Bay or include a 1998 Petit Chablis on their list? It is also one, if not THE, most expensive restaurant in BA (see my review of Park Hyatt for good restaurants) £100 for two compared with £60 at other top spots.

We did overhear people say how good the breakfast was, but we prefer to explore and found a great cafe/restaurant less than 4mins. walk away - I Fresh Market - thoroughly recommend this deli/restaurant which is open 8am till late. Very good staff, large servings and fresh ingredients and inexpensive.

Overall we enjoyed our stay and Puerto Madero is a good place to stay: far less busy (in fact very quiet) compared with say Recoleta area, with a large selection of good cafes and restaurants (but very few shops - at the moment). Will be interesting to see this area in 2/3 years time as the Faena group are redeveloping two large sites very near by.

  • Liked — Slightly quirky!
  • Disliked — Small design practicalities in the bathroom
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 28, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $406 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Coolest Hotel ever but still had problems

Faena Hotel + Universe

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4 of 5 stars
RS86 3 contributions
Long Island
Mar 10, 2008 | Trip type: Couples
2/2 found this review helpful

I must say this is the coolest hotel ever and yes we felt like rock stars. That being said the bathroom must have been laid out by a blind man because it just doesn't work. It is the worst design I have ever seen. The whole thing is glass and there is NO Way two people can be in there at the same time. There is only one robe hook and if the robe is on it you can't open or close the shower door. Also you can't put a towel down by the shower because the door won't open or close. The sink area has no room at all, just about enough for a tooth brush. Enough on that I loved the place but as still had problems. When we arrived late in the afternoon the room wasn't ready. Two nights in a row our experiance manager booked resturants that when we arrived they were closed. I must say that was a big problem but he did send us a nice bottle to our room. Now the best part was one night the power went out in the hotel a total of four times within 2 hours. This occured after 2 am and each time it came back on it turned on all the room lights and tv and stereo and the ac made loud banging sounds. That was not much fun and made for little sleep. The sheets and bed were awesome though. I still love the place and the Tango show was awesome. The breakfast is great and the bar area is excellent. Very cool place but not too practical with the high design. The pool area is beautiful.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 05, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $406 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Amazing

Faena Hotel + Universe

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5 of 5 stars
emiana 53 contributions
London, United Kingdom
Mar 2, 2008 | Trip type: Couples
1/1 found this review helpful

We stayed here a number of years ago, but we still talk about it. The hotel is an amazing site - the decor is quite striking and thoroughly modern, yet it feels welcoming and warm. The rooms were very spacious, but the bathroom was not, which surprised us. The service is impeccable. We felt like rock n' roll stars. The cabaret show in the night club was spectacular. We would love to visit BA again and stay in this hotel again.

  • Liked — Felt like a rock star
  • Disliked — Having to leave
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2004
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 21, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $406 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Absolutely fabulous hotel

Faena Hotel + Universe

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5 of 5 stars
ekkasmith 2 contributions
London
Mar 1, 2008
1/1 found this review helpful

This hotel is absolutely top notch! Every detail is accounted for and the personal experience manager made my stay special. I only wish I had a few extra days to truly enjoy the hotel. The pool is spectacular and gorgeous. The spa is pristine and the staff is friendly and thorough. The restaurants offer great food and again, great service. The location is safe and convenient to a number of local bars and restaurants. One of the best hotel experiences I've ever had!

  • Date of stay February 2008
  • Member since January 22, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $406 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great location

Faena Hotel + Universe

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5 of 5 stars
sduprie 3 contributions
Austin, TX
Feb 27, 2008 | Trip type: Friends getaway
1/1 found this review helpful

We (women) stayed here in January. The service was extraordinarily friendly and accomodating. The concierges (experience managers) helped us with every request quickly and without question. The rooms were clean and stylish. The location is fabulous. Although the area is still in development, it is a very short walk to the promenade where there are several noted restaurants and bars. We were out nightly-as portenos, staying out until 2am or so--and never felt any sense of insecurity in walking to the hotel. The location is also within walking distance (albeit a bit further) to the Buquebus should you take a day trip to Uruguay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 35-49
  • Member since September 03, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d306696?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $406 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Faena Hotel + Universe Address

445 Martha Salotti, Buenos Aires 1107BDA, Argentina