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“Not worth it, very old and tired hotel” 2 of 5 stars
Review of Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
4.5 of 5 Hotel   |   San Martin 1225/1275, Buenos Aires 1104, Argentina   |  
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Ranked #146 of 436 Hotels in Buenos Aires
Top Contributor
165 reviews 165 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
53 helpful votes 53 helpful votes
“Not worth it, very old and tired hotel”
2 of 5 stars Reviewed February 22, 2013 via mobile

I spend 200 days a year in hotels worldwide and this one is in the bottom 25%. Very old facilities, showers are horrible and internet service is pre digital......weak signal and last century connectivity protocols.........you can find many alternatives in BA, and at these prices, many, any other better options.

Stayed February 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, February 25, 2013
First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at Sheraton Hotel. Constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require. I am officially sorry for the bad experience you had, we are going to double check with our staff in order not to be repeated again.
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943 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Atlanta
Top Contributor
71 reviews 71 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 16, 2013

Big hotel. The staff is fantastic and the rooms are nice and clean. Great location especially for business directly across from train station and close to puerto madero. Make sure you visit the gym and pool. They are well maintained and add a nice break.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, February 19, 2013
We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Thank you so much for staying with us and we hope to see you in a near future.
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Reykjavik, Iceland
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 10, 2013

Only staid in this hotel for one night as I was in between flights. It was a very late night check-in and I was offered a late check-out so I could "sleep in" which was a nice gesture. Rooms are comfortable yet dated (baring in mind this is probably a 40 or so years old property). Amenities are what's needed. Shower, albeit powerful, wasn't great. I was also given an executive floor room which came with complimentary breakfast in the St. Regis room. The brekkie spread was small but very nice indeed; with everything one could wish for, even smoked salmon and caviar (for those who enjoy such things -not my cup of tea though); oh, and Argentina's omnipresent delicacy "DULCE DE LECHE" a sort of toffee spread you're met to put on a buttered toast, but as it goes it can be put on virtually anything!!!
I had intended to use the SPA, but fund prices to be extortionate, even if paying in USD....
But it was a good experience over all.

If you can afford the difference, you can also stay in the newer extension, called Park Tower, where they have butlers and a sharper service.

The hotel's location is fantastic as is nearby Jorge Newbery airport for internal flights and some flights to neighboring countries and within walking distance of Puerto Madero, Florida Street, Recoleta and the picturesque neighborhood of San Telmo. On the downside, it's across the road from Argentina's largest bus station and Buenos Aires local trains terminus, therefore heading toward those places is not advisable as it's VERY dangerous; now if you must, and only if you must, please ensure you remove all jewelry and do not flash expensive stuff (mobile phones, cameras, watches, etc etc etc) as it would be tempting fate.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, February 13, 2013
I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. Thank you so much for staying with us and we hope to see you in a near future.
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Rio de Janeiro, RJ
Top Contributor
60 reviews 60 reviews
49 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 7, 2013

Maybe the rooms need a facelift and maybe i was a bit unlucky to have been on the 9th floor. I heard that the rooms on the higher floors (22-23) are renovated. Nonetheless, the view of the tower was really nice.
The lounge on the 23rd floor was in renovations so they made us use the one in the ParkTowers....i think its a St-Regis....simply wow. The breakfast buffet as well as the selection for happy hour was huge and extremely tasty. What to say about their wine selection as well.

Overall the service was impecable and I would stay there again.

Just a side note concerning security in the area...its ok during the day, but dont walk towards the port at night. Lots of druggies and can be dangerous. i did not feel safe. best to take a taxi from and to.

Room Tip: high floor as I heard they have been renovated.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, February 8, 2013
Thank you very much for your comments made in Trip Advisor, regarding your experience during your last stay at the Sheraton Buenos Aires Hotel. We look forward to host you soon.
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hertford
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 4, 2013

You can walk from here to most locations.Its in a good central place. Rooms are OK, could do with a bit of renovation.Large bedrooms and you get a good view over the water or the city. Pool area is great, a lot of space, and a large pool. Only problem is that at weekends it gets very busy. Gym is an extra, it has all you need if you are happy to pay. Staff very helpful and friendly. Food in hotel is average.be careful about getting fake money, always get the staff to check each note they give you.Enjoy the city, which is wonderful.Only go for this hotel if you want a good swimming pool, and large hotel.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, February 6, 2013
Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one.
We hope to have you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 14, 2013

We stayed here for two nights at the end of our trip -- we had previously stayed in the adjacent Park Tower hotel for two nights the week prior before travelling to other parts of Argentina. Both the Park Tower and the Sheraton are nice properties -- located in a convenient area and solid amenities one would expect from a higher-end Sheraton property. The pool/fitness area is sizable and well maintained, and the general amenities such as the breakfast buffet and bar/shops were sufficient. This is a high-traffic property in which a lot of large groups and airline crews seem to flow through, so it is not a place that might be labeled as quaint or intimate, but for a standard, tourist / luxury hotel this was a good fit. Rates were reasonable, and we didn't really spend enough time at the hotel to really make that big a difference. Location is key and this is a good one for getting around town and to both airports. A solid recommendation.

Room Tip: Request a room with a view of the clock tower in Plaza San Martin -- was great to see from our windo...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, January 23, 2013
Dear Guest,
We read your review and are very happy to know you enjoyed your time at Sheraton Buenos Aires and we hope to see you again very soon for your next stay in Buenos Aires!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 12, 2013

Hotel is located in central Buenos Aires a moderate walk to all city points of interest. Lobby and most areas are generally busy indicating the premises' convention centre status.

Unlike Sheraton Rio the gym is not included here. Access to the pool is included but this is located on a hotel floor and was usually crowded. Front desk and restaurant service ok but nothing memorable about this hotel. Breakfast buffet selection was decent. No free wifi but 1/2 hour net access per day provided on lobby pcs.

Room was small. Bathroom had seen better days. Door did not automatically lock upon closing and door bolt was faulty. Room was not serviced on one occasion but this was rectified upon request.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, January 23, 2013
Dear Guest,
Thank you very much for your feedback! We really appreciate them. Is very nice to hear that you have a pleasant stay with us.
We hope to have you with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: San Martin 1225/1275, Buenos Aires 1104, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Spa Hotel in Buenos Aires
#67 Luxury Hotel in Buenos Aires
#93 Family Hotel in Buenos Aires
#94 Business Hotel in Buenos Aires
#106 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel Buenos Aires
Sheraton Buenos Aires Hotel And Convention Center
Buenos Aires Sheraton

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