The location is excellent. The staff is kind and helpful. The rooms are average, with worn out carpets that must be replaced. The bathrooms are very small. At times, a putrid smell came off from the bathroom, and the staff plugged the drain at the bathroom floor. Their prices keep going up (x 3 during the past 3 years), and I have chosen a different hotel in the same area for my next trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Management Response
PLAZAFRANCIA, Reservation Dept
(Management representative)
Jun 18, 2008
Dear guest,
Please be advised that we have immediately contacted tripadvisor website and we have taken into account customer surveys performed at our hotel facilities.
Last June 1st, you reported 2 types of claims, namely: 1-you referred to putrid smell in the bathroom
2-you stated taht prices were trebled during the last years.
As regards 2- above, please note that it is impossible for us to asses such a price-based difference as we cannot find the date of your previous visit as well as the type of room you had. different rates are usually applicable in connection with the following features: inner room, outer room, junior suite, executive suite, royal type suite, etc. we will be very glad if you let us know check in date and registration name concerning such a visit.
It must be highlighted that increases regarding national taxes, salaries and employment-based collective bargain agreements have straightforwardly influenced our current rates.
In order to permanently provide our guests with the best available attention service, we have incorporated series of services and changes intended to such a purpose.
Throughout these last 3 years we incorporated the following services:
* Free WIFI service in all our rooms, lobby, meeting rooms, breakfast.
* Underground parking area without any additional charge
* Digitally locked safety- deposit boxes in each room
* Newly advanced cold/heat air conditioners
* Safety system & automatic door-based elevators
Moreover, high occupation index has forced us to change our carpets in rooms and hallways every three months.
According to employment system, whenever a room is cleared, carpets are cleaned with good quality-proven effective units.
Similarly, bathrooms and health items are carefully you deserve.
Please let us know your address and we will invite you to stay the first 2 nights at our Hotel without any charge during your next visit to Buenos Aires.
We look forward to your soonest reply.
Best regards,
Sincerely,
M.Andrea Linares
Reservation Dept
Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.