Truly excellent hotel on the edge of the Recoleta, one of the better in-town neighborhoods in B.A. (but mere blocks from the few good shops and restaurants). Incredibly friendly, helpful, courteous, kind, unstuffy staff. You really do feel like a welcome guest everytime you walk through the door. Overall, I would say it's the best hotel staff I've encountered anywhere in the world.
The front desk staff was terrific, the breakfast servers were exemplary and the business center staff was incredible. While everyone was fantastic, the concierge desk was the real standout. They could not do a better job for you, try harder to please you, or be more accommodating to your needs.
The newly remodeled rooms are elegant yet contemporary, and the restaurant is beautiful as well, though oddly deserted at dinner time. The lobby bar was usually quite full, and is a nice place for a casual dinner. The pool area is small, but on a warm, humid spring day, it had a great resort feel to it and an excellent staff as well.
The employees are what make this physically top-notch establishment what it is, a world-class hotel in a startlingly faded city. It's the people (and the food) that make you want to come back to B.A., because it's NOT the "Paris of South America" by a long shot. Those glory days are long over and while it is a safe and interesting city to visit, the overall architecture is initially quite depressing (bad 50s era Peronist apartment buildings are everywhere -- unpainted and falling apart).
Almost all the French-style buildings were torn down and replaced by "modern" buildings years ago. Watch where you walk, because it seems all the sidewalks in the city are crumbling and in many places, missing big chunks (except for the Recoleta). The biggest avenue in the world, the Avenida, is surprisingly seedy for the most part and its landscaping is mostly nonexistent. The presidential Casa Rosa is not even rosa all the way around (part of it is an unpainted gray concrete and decayed). The famous Teatro Colon would be beautiful, if it weren't completely delapidated and the home of dozens of homeless people permanently camped out in back. That said, it's an amazingly vibrant city for one that's been so beaten up economically.
We were supposed to stay at the Alvear Palace for a few days as well, but after visiting it, we opted not to. We only saw the lobby, but it has the feel of a semi-remodeled, older Parisian hotel with a surprising amount of tacky tourist things in the lobby. Not bad, but not nearly as luxurious-feeling as the Four Seasons (which is just a few blocks away).
In B.A., I wouldn't stay anywhere but the Four Seasons, but the other hotels that might be worth checking out include the Sofitel near the business district. The lobby and restaurant were great looking and appeared new. A few blocks closer to the river, the Luxury Collection Park Tower, though actually part of the massive and dated Sheraton that's seemingly always full of conventioneers, had quite an elegant, separate lobby and sits closer to downtown as well. (Not that downtown is where a tourist would want to be. The "main" shopping street, the narrow Calle Florida, can be avoided if you dislike pushy crowds and tacky shops).
The hotel in B.A. to beat will likely be the Park Hyatt that opens next year. It will sit between the Four Seasons and the Alvear Palace in an impressive, block long, park-like setting smack dab in the Recoleta.
Until then (and possibly beyond), the Four Seasons is by far the best hotel in B.A., and an excellent outpost of the fabulous Four Seasons chain.