I am rarely compelled to write a comment on a travel experience but this hotel is so far below the Kempinski standard that I must warn others before making the same mistake.

On arrival the small lobby was filled with patrons and their luggage waiting to be checked in. No early check in was available that day, possibly owing to the small size of the hotel. As I did check in, the bell boy summed up the experience I was about to have by offering "It is a very good location but a very old hotel." Old is not bad to me when it has been well kept and, in fact, I prefer historic properties. Unfortunately the Park Chateau is just old.

The finishes are heavily worn, my low quality sheets had holes in them, and not only was there no steam iron in my room (not unusual outside the US), the front desk informed me that the hotel does not lend irons to the guest rooms (this was a first for me anywhere in the world).

Please do not be fooled by the four star category rating offered on most travel sites. This property is a low three star hotel and I am dissapointed by the Kempinski brand for allowing the use of its name on this property.

My family and I stayed there for our first visit to Buenos Aires. We were able to get in the room early upon arrival and they were helpful in selecting the correct rooms for our famiy ( allowed us to look at them before giving us our room assignment). Some of the staff was helpful but some were uncoooperative and had a chip on their shoulder. I heard them speak english and spanish.
The room was a nice size with a queen bed or two full size bed and a futon that a kid can sleep on if you want , to small for an adult and hard ( I know this because I had to sleep on it for one night). The bathroom was ok (old and no fan) , seemed like we never had enough towels. The elevator was small and as said prior could barely hold 3 people. The stairs were always full of things so it made it difficult to go up and down them ( roomservice trays, linens, etc.) When we were checking out they were getting ready for a busy weekend and were sold out on the day we left so they had no late checkout but would hold your luggage for you until you were done with your sightseeing. The same day the whole staff look hurried and wanted the people that were checking out , out of the hotel. We began hearing the cleaning of the rooms at 800am after we had stayed out until 100 am for a tango show, so you really couldn't get good rest. To clean the rooms they were using a shop vac vacuum that sounded like a jet engine and made it very noisy. Location was not bad in Ricolletta within 6 to 12 blocks of Florida Street and the Cemetary ( easy to grab a cab: 15 -20 pesos aregentinos to most place (5-10 american dollars) ). The breakfast was nothing special they had some runny eggs,bread , and sour fruit and juices. The breakfast was until 1030 am and they would take everything away( drinks and food) at that time even if there were people sitting there eating. I would not stay there again unless I was in desperate need of a place to stay.

This hotel was very different from what I usually do, large. The place is small but it was clean. When I say small, the eleveator had a max load of 3 people. The room was a decent size with a queen size bed. Bathroom was small but had everything, even a bidet. Showers had a lot of hot water, no complaints there. Breakfast was included, typical stuff but the bacon was NEVER really cooked. Other meals should be somewhere else. A lot of times we grabbed a cab and had brerakfast at Gallerias Pacifico. It was a short walk to Santa Fe also for food. I probably would not stay there again.

I really liked this hotel. During my most recent trip to Buenos Aires, I stayed in both the Kempinsky Park Chateau and the Park Elegance. I have to say this was by far the best of the two. My room was spacious, good breakfast, great location, and helpful staff. The only problem I had was that the front desk man hassled an Argentine friend of mine who came to meet me for lunch. I recommend this hotel!