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“Wonderful” 5 of 5 stars
Review of Alvear Palace Hotel

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Alvear Palace Hotel
5.0 of 5 Hotel   |   Av. Alvear 1891, Buenos Aires 1129AAA, Argentina (Recoleta)   |  
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Ranked #2 of 436 Hotels in Buenos Aires
Buenos Aires
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Wonderful”
5 of 5 stars Reviewed May 20, 2012

In Buenos Aires there are a lot of modern 5 star hotels but this one is special. As soon as you enter the lobby you can feel the difference. Its carpets, pictures, furniture. It is like being in an old palace. The staff is very kind and they speak good English. In addition it is very near Recoleta cemetry, where you can visit Evita´s grave.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to ther General Manager at Alvear Palace Hotel, responded to this review, May 21, 2012
Dear Guest,

It is my pleasure to read such a fantastic comment on Tripadvisor.

On behalf of our team, thank you very much for your kind words and we look forward to welcome you back in the near future!

Kind regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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871 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2012

We stayed there for 5 nights in April--- top location true 5 star luxury in every sense of the word most of the staff has good knowledge of english are very helpful .Definately not for the budget minded but why not spoil yourself whilst in Buenos Aires and just imagine that once upon a time large parts of the city where as luxuries as the oasis named Alvear Palace hotel.Visit EVITA's grave just a short stroll away.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 15, 2012
Dear Guest,

Thank you so much for taking the time to write such a kind review about your recent stay at The Alvear Palace Hotel! It sounds as though you were able to take advantage of our prime location in the heart of Recoleta, which is one of the most beautiful areas of the city.

It is very special for our staff to receive such wonderful compliments from guests; we truly appreciate you taking the time to do so.

We look forward to welcoming you back again in the near future to The Alvear Palace Hotel.

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2012

Amazing hotel. So lavish in style (a lot of gold) but not stuffy by nature. Fantastic service from every staff member you come across. From the waiter serving the juice at breakfast, to the butler, to the concierge. All were very helpful, even tried to help us in English. The breakfast buffet is one of the best I have ever seen. I am salivating thinking about it! This hotel doesn't have views but you don't even notice as the hotel itself is so beautiful. I can see why this hotel is one of the best in South America. The location is in a great part of Buenos Aires. Very close to great restaurants, pubs and the weekend markets are at the end of the street.

Stayed April 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 14, 2012
Dear Guest,

Delighted to read your feedback, thank you for your review. It has been our pleasure to welcome you. We are so pleased that you appreciated our location and breakfast.

Thank you so much for your very kind comments regarding our concierge, butler an waiter service which bring immense pleasure to our staff.

Best regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 6, 2012

This place is an experience from the minute that you hit the lobby. Palatial is probably selling this hotel short. It is in a great location, walking distance to Florida St (where you can shop your hearts content) Recoleta is at the end of the street, as is a great park that has a fabulous Sunday market. At the end of the street (park end), turn left there is a range of cafes including a great Brew House.
From the fantastic beds, to the size of the rooms and the bathrooms, there is little to fault here. The staff are prompt, friendly and go out of their way to assist with your stay. The concierge were particularly helpful. There is nothing that has not been said already about this hotel.
My only, less than overwhelming positive thought, is around the butler service for each floor. I only saw them at their desk once and they offered nothing to increase the comfort of my stay- there was no proactive engagement on their behalf. I have been lucky enough to stay in other hotels with the same advertised service and they could teach the Alvear something in this regard.
I would suggest that the hotel either improve this service or remove it from promotional material.
As noted, the only less than perfect observation.

Room Tip: They all appear to be good
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 8, 2012
Dear guest,

We want to thank you for your wonderful comments.
However, we have duly noted your comment about our Butler Service, We would like to inform you that we have discussed your comment with our Operation Manager in order to improve our service in this respect.

We therefore look forward to welcoming you once again.


Best regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2012

I stayed at the Alvear Palace for two nights in the beginning of April. Wow, what a wonderful hotel. We arrived via taxi from the airport. The bellman was busy assisting other guests at the time. However, quickly made a point of acknowledging our presence. Check in was fast and the front desk agent was very knowledgeable about the property and the surrounding area. Upon arriving at our room, the floor butler introduced herself. She provided us with a great overview of the rooms in addition, to sharing her favorite things to do in the city.

The room was extremly clean. Housekeeping serviced the room in a timely fashion during the entire length of our stay. The bathroom was large given the historic nature of the property. The only negative, was the carpet in the room was stained. Although minor, I did not expect this given the hotels price point. Turndown service was great. My laundry was pressed and returned in less than three hours and the complimentary shoe shine was a plus.

Overall, the concierge did an excellent job of recommending places to see and dine in the city. I would highly recommend dining one evening in The Puerto Madero area. Great places to eat, with lovely outdoor terraces.

Breakfast was included in our room rate and was certainly up to par. The seating area was beautiful and the service was in line with an old world luxury hotel.

If you are looking for a very special experience in Buenos Aires, look no further than the Alvear Palace Hotel.

Room Tip: -Request a corner room and high floor if possible.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 8, 2012
Dear guest,

Delighted to read your feedback, thank you for your review. We would like to thank you for the positive comments about the room, breakfast and our concierge.

Hope to welcome you in the near future.

Nadia Salvagno
Asistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2012

We recently stayed eight nights at the Alvear Palace Hotel. Last week of March. My wife was attending the World Congress of Anesthesiologists. From the moment of arrival everything was superb. Diego the Bell Man and Claudio the Concierge immediately greeted our arrival. Check in was flawless and nicely upgraded to a lovely suite on the fifth floor. Our floor Butler that week in the evenings was Diego Porfido. He was superb. Pressed my suit jacket and my wife's evening dress. Every night Diego would do a turn down service and lay on the bed a small box of desserts plus two bottles of water would be placed next to our fruit bowl. Diego was simply superb. An enthusiasistic personality and always genuinely caring to our every need. During the day time our Butler was Luciana Flesler and again she was very attentive. A fresh fruit bowl would be replenished daily. Breakfast buffet was simply decadent and we would dine in the original section that looked like a glass house. The Spa/Jacuzzi/Fitness Center was again something to see. Gorgeous in a very nice setting and very peaceful. Claudio the Concierge booked a tour for us and made several very good recommendations for restaurants in the city.

The hotel was in a superb part of BsAs. Recoleta. It was a short walk to the Recoleta Cemetery and Recoleta Mall. There are many many restaurants in that area. Many have dining out doors. Saturday and Sunday treated us with a large Craft Market at the Recoleta Cemetery area. The stores around the area were all very high end. Montblanc, Louis Vuitton etc. We went for long walks in the neighbourhood and at all hours of the day or night and felt totally safe. Not too far away was a very large Carrefour grocery store that was totally complete for your every need. A short 10 min stroll to the left of the hotel would take you to the start of Avenue 9 de Julio in the area of the French and Brazil Consuls. The Buenos Aires Hop On Hop off Bus stop "La Biela" is very close to the hotel about five minutes to the right of the front door. We would taxi everywhere for anything within the city. Radio Taxis are plentiful and very cheap. Very easy to find.

An interesting tidbit... In all the hotel literature, there was always a description of a certain "Dress Code" that was implied or desired. Smart Casual. However, in reality, guests simply dressed the way they wanted to. In the Breakfast Buffet which I repeat was a truly elegant area, we saw everything from super elegantly dressed older folks to baseball hat, Nike Running top, Jogging Shorts and Running Shoes individuals all sitting nice and neatly beside each other at separate tables. In the "Public" areas the same. So, bottom line... dress the way you want.

All in all an excellent hotel. Truly elegant. A magnificent stay in a superb part of Buenos Aires. I would highly recommend this hotel and would definitely return. Alvear Palace is everything it is supposed to be and more!

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 10, 2012
Dear Guest,

We thank you for choosing the Alvear Palace Hotel for your recent stay in Buenos Aires and for taking the time post your review on TripAdvisor.

Thank you for your wonderful comments about our staff , which bring immense pleasure to our team, we are extremely grateful.

However we feel very concerned when we noted your comment about the dress code. Please be assured we have alerted our Food and Beverage Manager about this.

We are delighted to read you enjoyed your stay with us and we are looking forward to welcome you again.

Best regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Top Contributor
88 reviews 88 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed April 12, 2012

I cannot say enough great things about the Alvear Palace. We stayed there for 5 days (actually 2 nights stays twice and then one one night stay) and enjoyed every minute. It's not cheap but it was definitely worth the price for us as we used it as a home base for several trips - first to Uruguay and then to Patagonia. Both times the hotel graciously stored our luggage for several days with no issues or qualms whatsoever. Each time we checked back in (3 times) we were upgraded and given late check-outs, again, with no issue. They were beyond flexible with us and our travel and scheduling needs. The breakfast is sumptuous - a real buffet of the highest order. The servers and waitstaff are superb. Everything and everyone is completely focused on customer service and meeting your needs. The front desk and concierge are excellent. Everyone speaks fluent English. The hotel itself is beautiful - very old world charm but with all the modern amenities. We stayed in three different rooms - all very large and tastefully decorated. The room service menus and cafe menu are excellent. Everyone - from the delivery person from room service, to the bellman, to the restaurant waitstaff are excellent! The location of the hotel is perfect. It is in a quiet, safe and luxurious part of town. It deserves the reputation of one of the best - if not THE best - hotel in South America!

Room Tip: Ask for a high floor. As far as I can tell, none of the rooms have a view as this is a crowded neigh...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this review, May 10, 2012
Dear Guest,

Thank you for choosing the Alvear Palace Hotel and for taking the time to give us a feedback.

We would like to thank you for the positive comments about breakfast, room, food and beverage and our staff. We are delighted to see that both the hotel and our staff exceeded your expectations.

We are looking forward to the pleasure of welcoming you back soon.

Best regards,

Nadia Salvagno
Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Alvear Palace Hotel

Address: Av. Alvear 1891, Buenos Aires 1129AAA, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Buenos Aires
#1 Spa Hotel in Buenos Aires
#1 Luxury Hotel in Buenos Aires
#2 Business Hotel in Buenos Aires
#3 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Alvear Palace Hotel 5*
Number of rooms: 191
Official Description (provided by the hotel):
The Alvear Palace Hotel is situated in the most elegant neighbourhood of Buenos Aires, La Recoleta. It is an area of extensive parks, wide avenues, and luxurious architecture in a classical style, where the best restaurants, cafes, antique shops and boutiques of Buenos Aires, are to be found. Some of the main museums and cultural centres are close by, and the financial area is only five minutes away.A symbol of elegance is bornOriginally built as a luxury hotel to accommodate the increasing amount of European visitors arriving in Buenos Aires at the time, the Alvear Palace was transformed in 1932 into a model of the highest expression of refinement. The majestic rooms and suites, as well as the lobby and public areas, are reminiscent of the Louis XV and Louis XVI styles, which are evident in the furniture, the crystal chandeliers, walls decorated with gold leaf and works of art of famous artists.The eleven-floor luxurious building with five basement levels stands as an undisputed symbol of the city, on the corner of Alvear Avenue and Ayacucho Street.The second foundationContinuous work and dedication, guided by the maximum standards of international excellence, led to the designation of the Alvear Palace Hotel as a member of the Leading Hotels of the World in 1993, an organization that recognizes the best hotels in the world. ... more   less 
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Also Known As:
Alvear Palace Buenos Aires
Hotel Alvear Palace

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