I was not sure what to expect with a lot of negative reviews, but I pleased and had a great stay. The hotel was very nice and the hotel staff was helpful and most spoke english. We stayed for 8 day and had no problems at all. The room was nice size and very clean and was just
remodeled. The pool was nice and the fitness center and sanua was a plus too. We were on the 18 floor and it was very quiet. The location was great too close could walk to a lot and there were 2 subway stop close. And very safe place too. There was one way in and one way out and the doormen knew who was coming and going. There is a great restaurant close "La Chacra" right on the same street Av.Cordoba, GREAT STEAKS. And if you plan on going to Uruguay Buy your ticket days
ahead because the can sell out. Another great time was spending a day at Cabalgatas riding horses on ther ranch a must do. Check them out at [----]. Ana the owner was a lot of help, they will pick you up and drop you off at the hotel.

I will stay here the next time I come. Also keep alert in La Boca and San Telmo a lot of pickpocketer, my camera was taken right out of my backpack while on my back.

My partner and I stayed in this hotel because we had to vacate the apartment we'd rented for a month in Buenos Aires and our flight back to Mexico didn't leave until 3 am.

We arrived at around 11 am, well before the 3 pm check-in time, and our room was not available. We checked-in and they held our bags, inviting us to wait in their lobby/restaurant area. I wanted to use the Internet, and was prepared to pay the standard fee to use it, but I had to know the room number we'd been assigned in order to be able to connect. When I asked the helpful young man that checked us in, he gave me a slip of paper with a password that granted me free access. That was very nice. It was good for 24-hours, so I didn't have to pay for Internet access the whole time I was there.

At 3 pm, we asked if we could go to our room and we were told that it was not yet ready. They offered us a free drink at the bar while we waited. They said they would notify us when the room was ready, and at 4 pm, they did. This was a little disappointing, because we were not even spending the night in the hotel (we planned to leave at around midnight to go to the airport), and we could have used the hour we lost to nap a bit or pack our bags a bit more efficiently.

The decor of the room was lovely. They are in the process of remodeling, and we were given one of the remodeled rooms. The web site claims that they have walk-in closets, but they're only walk-in closets if you're Calista Flockhart. The water pressure in the bathroom was exceptional, so much so that the water in the bidet shot up to the ceiling upon turning it on. The shower had a rain-style showerhead (not my favorite), and the 'bathtub' suffered from the same ailment as the 'walk-in closet:' you could actually fit in it if you were perhaps only four feet tall.

These things didn't ruin the room for us, but they were a bit odd. It seems like the renovation designs have been done by an amateur because things are not very well thought out. Pretty, but not well-planned.

The worst thing was how hot the room was. We were there for nearly eight hours, and we had the air conditioner cranked the entire time. The vent was blowing out slightly cool air in a trickle, but this didn't cool the room one bit. We went out and returned from dinner, and when we walked into the room from the corridor (which was a comfortable temperature), it felt like we were walking into a sauna. This made us very glad that we were not, in fact, sleeping there that night.

We have stayed at this hotel for 4 nights. All staff was kind and service fast.
But waiting for the elevators was really boring and our room was not cleaned during 2 days of our stay although we did not use the "Do not disturb" sign.
Another bad thing was our room view: an old black building beside the hotel.
This experience was not as good as what we had in Sheraton Hotel in other countries.

This was my fourth stay in Buenos Aires, and the hotel, though adequate, was my least favorite. The check-in lines were incredibly long, and I had to wait almost an hour for my room. The furnishings were dated and a bit worn, and the wait for an elevator was also unusually long during most of my stay. Given the current affordability of Buenos Aires Hotels, this hotel was quite expensive by comparison with other area hotels.

The best thing about this hotel is the location--close to the Florida Stree shopping district, and a short cab drive to other area attractions.

With the large number of nice boutique hotels in the city, unless I needed the Starwood Guest points, I would stay elsewhere. In fact, I have just booked the Moreno hotel for an upcoming stay, despite there being no TripAdvisor reviews yet.