I guess when you expect perfection, and you don't get it, you get very dissapointed.
On my previews review I called this hotel the perfect place, and don't get me wrong, it is pretty good. However on my last trip to Buenos Aires, I took my wife and daughter for a 5 day weekend, and found that the hotel did not live up to my expectations.
To begin with I made an online reservation for 2 adults and 1 child using the hotel's website, and two days later I get an email from the reservations department, telling me that the fare was wrong. After a couple of emails back and forth the hotel gave me an "upgrade" to the actual room that I had booked on the first place.
Then when we got to the hotel and entered the room, the place smelled terribly. My 8 year old daughter described the smell as B.O ( Body odor).
Finally, on the third day after breakfast, while I sat at the bar waiting for a business meeting, I was asked to move from an unreserved table because it belonged to a "usual" customer.
There is nothing that bugs me most of this fancy establishments that when you realise that there are two tiers of customers. The "usuals" and the rest of us. And even though this was my fifth trip in a year to this hotel, I was asked to moved from the table. Needless to say, the table remained empty.
So, the hotel is still pretty good, and I would probably go back again, but I will lower my expectations and get the treatment that I usually get on any chain hotel.
Luis Brandwayn