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“Oasis in Buenos Aires” 5 of 5 stars
Review of Sofitel Buenos Aires Arroyo

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Sofitel Buenos Aires Arroyo
5.0 of 5 Hotel   |   Arroyo 841, Buenos Aires C1007AAB, Argentina (El Centro)   |  
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Ranked #26 of 439 hotels in Buenos Aires
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Oasis in Buenos Aires”
5 of 5 stars Reviewed September 3, 2013

My wife and I recently spent three nights at this hotel and recommend it highly. We are occasionally in Buenos Aires on business and now that we have found the Sofitel, it will be our accommodation of choice. But it should be considered as far more than a business traveller's hotel. It is an interesting combination of a modern European hotel with the flair of Buenos Aires. The staff were charming and engaging and the lobby restaurant and bar were convenient without being any sacrifice in terms of quality of food or service. From a location perspective, it is reasonably convenient to Aeroparque for those taking domestic flights in Argentina, and it is a short walk to Recoleta, Puerto Madero and Avenida 9 de Julio. All in all, it's a great choice if you're in Buenos Aires.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, September 23, 2013
We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Seigle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Shrewsbury, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 27, 2013

A ightful Hotel to stay in when visiting Buenos Aires . We enjoyed 3 delightful days with magnificent weather and experienced the true taste f Argentina. Although we had been in Argentina once before we wish we had stayed in the Sofitel before.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Director General at Sofitel Buenos Aires Arroyo, responded to this review, August 28, 2013
Dear Guest,

Thank you very much for taking the time to share your experience. It is always such a pleasure to receive positive comments.

We are glad you enjoyed your stay in Buenos Aires and at the Sofitel Arroyo.

Hoping to welcome you soon again,

Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 26, 2013

We stayed here for four nights at the start of an APT tour. First impressions - gorgeous hotel, lovely, helpful & efficient staff, and very comfortable room. And although tucked away in a quiet mostly residential street, we discovered it's so well positioned for discovering Buenos Aires. Great breakfast in charming restaurant. Fabulous restaurants around El Centro (in the cross street under where Avendia 9 de Julio becomes a motorway). Hard to beat.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Directeur général at Sofitel Buenos Aires Arroyo, responded to this review, August 7, 2013
Thank you for your comments regarding your stay at the Sofitel Arroyo Buenos Aires.

We strive to always improve the quality of our services, and therefor your opinion is of great value to us.

We appreciate your sharing your experience, and hope to welcome you soon again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 20, 2013

What a beautiful old-world style hotel, and how well set up it is! Great city location. Staff speak excellent English and were more than helpful.

We loved the excellent Bose radio in our room -- far above the usual clock radio quality, and already tuned in to a local 24-hour classical music station. This is wonderful for us, as we really love to listen to classical music and it saved us trying to hunt for the right local radio station.

Beds are really comfortable, the bathroom small but very well appointed. The dining room is excellent -- our breakfast was especially good, with a wide selection of anything you could ever want to start the day.

Traffic in Buenos Aires varies from bad to dreadful, so the location of this hotel within an easy walk of the CBD and also the upmarket shopping area, is very convent.

We have no hesitation in recommending this as a real 5-star hotel.

Room Tip: We did not like the view of the railway yard, so asked for a room change and were given a city view...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 26, 2013
We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always positive to receive feedback and what a pleasure to hear you had an enjoyable time with us.

I will share your comments with our team, who strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to serve you again in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papunya
Top Contributor
171 reviews 171 reviews
28 hotel reviews
Reviews in 63 cities Reviews in 63 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 20, 2013

This is a great hotel to come to. It is absolutely beautiful to enter into the foyer and from there to your room. The room is old looking but extremely comfortable and the bed is beautiful and the dining room is beautiful and the staff are extremely attentive and a credit to the hotel. The language barrier was a bit of a problem and it is difficult to get a good cup of coffee. But except for that it is a great place to stay. Do your self a favor and come here and enjoy the place. It was very safe to walk around the streets at night and we never felt worried at all. The dining room stayed open till late and served great food.

Room Tip: Rooms towards the back as the view was better
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 26, 2013
Thank you for taking the time to tell us about your stay at the Sofitel Arroyo Buenos Aires. At Sofitel, we try ou best to provide a superior service experience for every guest.

I am sorry to hear that your experience did not entirely meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your experience, and we hope to welcome you soon again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 12, 2013

Elegant, well appointed and quiet, 5 star hotel. The rooms are very comfortable and of a reasonable size. (The gym was a little small. There is an indoor pool.) The café and restaurant were good. The breakfasts were excellent !
Good location. Most things were within walking distance - restaurants, shopping etc.
Staff were helpful. We stayed for 4 days in June 2013.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 17, 2013
We appreciate you sharing your comments regarding your stay.
This feedback will serve to all of our staff as we strive to provide a superior service and a truly “Magnifique” experience to every of our guests.
Thank you again for choosing the Sofitel Buenos Aires Arroyo, and we hope to welcoming you soon again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Buenos Aires Arroyo

Address: Arroyo 841, Buenos Aires C1007AAB, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > El Centro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Buenos Aires
#10 Spa Hotel in Buenos Aires
#18 Luxury Hotel in Buenos Aires
#32 Family Hotel in Buenos Aires
#38 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Buenos Aires Arroyo 5*
Official Description (provided by the hotel):
Sofitel Buenos Aires is located in the tranquil and charming Arroyo Street, surrounded by enchanting and quiet sidewalks flanked by trees, the area is a heaven made up of antique shops and art galleries, a true epicenter of culture. The hotel features a perfect blend of the French savoir faire and the Argentine tradition, with an ambiance complementing exquisite decor and the delicate scents of soft flowers, awakening the senses of the guest and giving them the feeling of being where true luxury sits. ... more   less 
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Also Known As:
Sofitel Buenos Aires Arroyo Hotel Buenos Aires
Buenos Aires Sofitel

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