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“Old style courtesy and service in a modern hotel” 5 of 5 stars
Review of Sofitel Buenos Aires Arroyo

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Sofitel Buenos Aires Arroyo
5.0 of 5 Hotel   |   Arroyo 841, Buenos Aires C1007AAB, Argentina   |  
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Ranked #22 of 436 Hotels in Buenos Aires
Sydney, Australia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Old style courtesy and service in a modern hotel”
5 of 5 stars Reviewed July 20, 2013

What a beautiful old-world style hotel, and how well set up it is! Great city location. Staff speak excellent English and were more than helpful.

We loved the excellent Bose radio in our room -- far above the usual clock radio quality, and already tuned in to a local 24-hour classical music station. This is wonderful for us, as we really love to listen to classical music and it saved us trying to hunt for the right local radio station.

Beds are really comfortable, the bathroom small but very well appointed. The dining room is excellent -- our breakfast was especially good, with a wide selection of anything you could ever want to start the day.

Traffic in Buenos Aires varies from bad to dreadful, so the location of this hotel within an easy walk of the CBD and also the upmarket shopping area, is very convent.

We have no hesitation in recommending this as a real 5-star hotel.

Room Tip: We did not like the view of the railway yard, so asked for a room change and were given a city view...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 26, 2013
We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always positive to receive feedback and what a pleasure to hear you had an enjoyable time with us.

I will share your comments with our team, who strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to serve you again in the near future.

Sincerely,
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627 reviews from our community

Traveler rating
    450
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Papunya
Top Contributor
186 reviews 186 reviews
30 hotel reviews
Reviews in 69 cities Reviews in 69 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed July 20, 2013

This is a great hotel to come to. It is absolutely beautiful to enter into the foyer and from there to your room. The room is old looking but extremely comfortable and the bed is beautiful and the dining room is beautiful and the staff are extremely attentive and a credit to the hotel. The language barrier was a bit of a problem and it is difficult to get a good cup of coffee. But except for that it is a great place to stay. Do your self a favor and come here and enjoy the place. It was very safe to walk around the streets at night and we never felt worried at all. The dining room stayed open till late and served great food.

Room Tip: Rooms towards the back as the view was better
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 26, 2013
Thank you for taking the time to tell us about your stay at the Sofitel Arroyo Buenos Aires. At Sofitel, we try ou best to provide a superior service experience for every guest.

I am sorry to hear that your experience did not entirely meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your experience, and we hope to welcome you soon again.

Sincerely,
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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 12, 2013

Elegant, well appointed and quiet, 5 star hotel. The rooms are very comfortable and of a reasonable size. (The gym was a little small. There is an indoor pool.) The café and restaurant were good. The breakfasts were excellent !
Good location. Most things were within walking distance - restaurants, shopping etc.
Staff were helpful. We stayed for 4 days in June 2013.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review, July 17, 2013
We appreciate you sharing your comments regarding your stay.
This feedback will serve to all of our staff as we strive to provide a superior service and a truly “Magnifique” experience to every of our guests.
Thank you again for choosing the Sofitel Buenos Aires Arroyo, and we hope to welcoming you soon again.

Sincerely,
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

Great location, elegant/ comfortable and quiet, ideal for woman traveling alone ( I felt safe walking to/ from the hotel) walking distance to Recoleta ( great shopping, restaurants) and easy walk to downtown area. Great bar (light fare available through the day until late). Small market a few steps away ( always useful to have!).

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Director General at Sofitel Buenos Aires Arroyo, responded to this review, June 27, 2013
Google Translation
Los embajadores del hotel Sofitel Buenos Aires Arroyo agradecen su evaluación acerca de su experiencia del hotel, de manera que nos inspira a mejorar para continuar brindando experiencias enriquecedoras a nuestros huéspedes.

Atentamente,
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Buenos Aires
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

Great building and very well maintained.
Luxury all around.
Very good staff.
Great Location and at the same time in a quiet street where you can find several art galleries.
Near Recoleta , an elegant neighbourhood full of shops, shopping centers and elegant restaurants and cafes.
The restaurant Le Sud is a very good one.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Director General at Sofitel Buenos Aires Arroyo, responded to this review, June 27, 2013
Google Translation
Le agradecemos mucho sus comentarios sobre el Sofitel Buenos Aires Arroyo.

Los embajadores del hotel Sofitel están dedicados ad hacer de su estadía una “Magnifique” experiencia y siempre es muy placentero recibir un feedback favorable.

Esperamos poder recibirle de nuevo próximamente.

Atentamente,
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Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 19, 2013

Stayed here for 3 nights. Staff are great, friendly and helpful. Room service, inhouse restaurant and breakfast excellent. Room spotless and well equipped.

However for a 5 star hotel at the prices they charge, the rooms are quite small, the views unesciting unless you are very high up, the location is kind of between two places (centre and recoleta) and the street is pleasant and quiet but kind of dark and uninteresting.

Wouldn't mind staying here again for business but would not choose it for private holiday.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Director General at Sofitel Buenos Aires Arroyo, responded to this review, June 27, 2013
Google Translation
Agradecemos su tiempo para informarnos acerca de su experiencia con nosotros. Su respuesta es importante y motivante para el equipo de trabajo de Sofitel, quienes día a día se esfuerzan para mejorar la calidad de los servicios.
Le aseguramos que vamos a tomar sus observaciones en cuenta.
Gracias de nuevo por haber compartido sus impresiones con nosotros y le esperamos recibir de nuevo.

Atentamente,
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Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 16, 2013

Sofitel Hotels are one of the top brands in the world. Renowned for excellence and that's why I decided to have a business breakfast at theirs restaurant. No need to mention, service was excellent ! Mouth watering buffet breakfast and relaxing atmosphere. My meeting went very well and time flew to the point that we had to leave as they needed to set up the tables for lunch.
When I tried to settle my account there was a problem with the telephone lines or the server crashed and after many attempts, the lady that looked after us, escorted us to Reception to settle my bill over there. Same luck... I couldn't settle my account. To my surprise, they told me that breakfast was on the house. This kind of gesture is extremely rare and I was simply blown away ! Is not the money issue here, none of us will go bankrupt. This is the type of stuff that makes Softel one of the best hotels in the world.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBuenosAires, Director General at Sofitel Buenos Aires Arroyo, responded to this review, June 27, 2013
Google Translation
Estimado Señor,

Gracias por tomarse el tiempo de compartir su experiencia con nosotros. En Sofitel nos esforzamos diariamente para generar momentos únicos para quienes nos visitan. Lamentamos el inconveniente técnico que pudo haberlo demorado, asimismo nos es grato que nos haya enviado su respuesta satisfactoria.

Lo esperamos nuevamente.

Atentamente,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Buenos Aires Arroyo

Address: Arroyo 841, Buenos Aires C1007AAB, Argentina
Location: Argentina > Capital Federal District > Buenos Aires
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buenos Aires
#10 Spa Hotel in Buenos Aires
#15 Luxury Hotel in Buenos Aires
#22 Family Hotel in Buenos Aires
#24 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Buenos Aires Arroyo 5*
Number of rooms: 140
Official Description (provided by the hotel):
Sofitel Buenos Aires is located in the tranquil and charming Arroyo Street, surrounded by enchanting and quiet sidewalks flanked by trees, the area is a heaven made up of antique shops and art galleries, a true epicenter of culture. The hotel features a perfect blend of the French savoir faire and the Argentine tradition, with an ambiance complementing exquisite decor and the delicate scents of soft flowers, awakening the senses of the guest and giving them the feeling of being where true luxury sits. ... more   less 
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Also Known As:
Sofitel Buenos Aires Arroyo Hotel Buenos Aires
Buenos Aires Sofitel

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