We stayed here on Marriott points for four nights. The hotel was so full that there were no upgrade possibilities. The first room we were given was a smoking room. Unacceptable. It was quite a wait to get a second room. That room was fairly small -- you could not really close the door while standing by the toilet. Needless to say, there was no view. Everyday housekeeping seemed to forget to give us something when making up our room.

What was great was the location and several members of the staff including the concierge and transportation folks. The front desk always seemed to be dealing with complaints.

I had a manicure and was shocked to pay more for it than I would have paid in Washington, DC.

Charming and beautifully renovated old building in a gerat location. Near subway and bus transportation and at the start of the pedestrian Calle Florida, some of the best shopping in Buenos Aires. Large rooms with high ceilings and exquiste beds.

Some rough spots with service, but management (after commenting) intends to improve.

After I booked my reservation online, I called Marriot reservations to assure this hotel had air conditioning as my sister has mulitple sclerosis and needs a cooler room. I was assured the hotel had ac. We were taken to our room at about 1530 and as soon as we got off the elevator we noticed how hot the hallway was and then saw the sign, "under construction. We were taken to our room and I immediately filed a complaint about the hot room. We were told the ac was just turned on and the room needed to "cool down." There was no ac blowing out of the vents. I make multiple phone calls and trips to the desk. I was told the only way they would change our room was if the maintenance department "informed them the ac was broken." NO ONE from maintenance would to check the ac. At midnight the PBX operator brought us a fan. During the night, my sister sweated so much that her red hair dye faded onto the pillow. I took this pillow to the front desk and tried to complain as loudly as possible so everyone could hear. Now they told me there was no record of any complaint!!!!. They sent maintenance to fix the ac and they had to replace the ac fan. The lack of customer service at this hotel was appalling. Houston, Texas

The hotel is a lovely looking old building in a great location but the incredibly rude and incompentent staff made this one of the worst stays in ages. I was staying on business on a really expensive tariff ($450/night). For that I was given a 2nd floor room overlooking a concrete service block. Upon complaining - I was told that was all they had (this without the receptionist even typing into her screen to see if perhaps another room had opened up). I tried to change money (I first tried the ATM across the street but it was unfortunately down) - of course they don't change money, fair enough - so I asked where an ATM / money changer was, and was told "I don't know". I asked for a map and was handed one over - but the receptionist couldn't be bothered to show me where we were on the map.

I booked a haircut at the salon in the hotel - the 'stylist' didn't bother to show up (and I'd made sure I was in the hotel at the time giving up the opportunity to do something else).

So - for the money I got a small 'pokey' dark room and bad service. I most certainly won't stay at this hotel again - especially not for a business trip. Perhaps if you get a 'leisure price' (<$100/night) on the internet it might be worth staying here for the location - but I would simply "avoid avoid avoid". There are several other options that are better.

The proof is in the seeing so I'm attaching a picture to show the wonderful view from my room!

(The bright side is that Buenos Aires is a lovely city and the rest of the city was wonderful including some superb meals with wonderful service)