Excellent location, lovely old hotel with spacious rooms

A real Grand Hotel -- the Plaza - old but renovated a few years back. Some rooms are odd shaped, but all I have stayed in (12-15) are very comfortable and quiet. The service is great from everyone! Wireless is free in the Bistro and lobby - pay in the rooms. Location is at one end of Florida Street known for the shopping walkway. Great location. Many cruise ships book here so book early.

My wife and I stayed for 4 nights in the Marriott hotel. The hotel is in an excellent location - right on the major shopping street. The hotel is overrun with American tourists. They overwhelm the lobby in the afternoons. They are afraid to venture out of the hotel by themselves so they sit in the lobby after checking out and before leaving for the airport (sometimes 3 to 5 hours). This makes the lobby very crowdy.

They also ask the staff many ridiculous questions. This begins to annoy the staff. We found that the staff then becomes annoyed with all hotel guests. One staff member was quite rude initially with us when we asked for a restaurant recommendation. However, he was very friendly afterwards. We found the staff to be very nice.

The rooms are small and the hotel needs to be remodeled. It could use some paint and some small fixes to make the hotel appear better.

We found the bed very comfortable.

We never took taxis that are directly in front of the hotel. The prices are higher.

Overall, the hotel is in an excellent location and we enjoyed our stay. We would recommend this hotel to our friends and family.

This will be a really mixed review as there are some great points to this hotel but it is also very let down in some aspects.

My husband and I stayed for 3 days in a double room on the second floor. The view was of a concrete block but the room itself was very nicely appointed with one of the most comfortable beds we have ever slept in and a good sized marble bathroom. However, after spending 30mins trying to find the air copnditioning control we realised that we should not have bothered as it was so ineffective. Really, air con doesn¨t exist at this hotel. It is hot in the rooms, the halls, the lobby, etc. They really need to sort this out as it was an uncomfortable stay during a BA summer.

The look of the hotel and services on offer are what one would expect with a Marriot but, on closer inspection, the pool is very small, the gym equiptment is very old and the breakfast was ordinary (not a Hilton standard, for instance).

On one day., my husband and I had been on a tour all day, returned to the room at 16:00 to find that it had not yet been serviced. This is surely sub-standard for a 4 star hotel. On another night, we wanted a beer in the room and realised that our mini bar had not been re-stocked from the day before. A bit stupid when the hotel makes such a margin out of this service!

The saving grace for this hotel is the amazing location, right in the heart of the city. You can walk everywhere. However, if you want to have some respite from the city and some luxury, go to the Hilton (where we have also stayed).