I actually struggle with this one. I love the location of this place, not far from the Florida Avenue in Retiro district. The hotel is nicely decorated, modern. The receptionists were very helpful. I really found their service very good. However, I found a bug on the bed cover the first night, I quashed it and took it to the reception, and asked them to do a good clean! How did that happen I have no idea. The worse thing I find was that, you cannot have a bath in this place, the General Manager decided that the bathtub is too easily overflowed. I made a complaint and there was not even a response. I wish there is something between a 2 and a 3, it is not poor in service, but no bath--- give me a break. I want to be able to have a hot bath in the evening after a long day out. The pool was closed when I arrived, and been told that it was going to open, but then it was not..... Finally it was opened a day late, but it was not heated. The sky bar was not open when I arrive, but it then was open again.... due to bad weather, there was not a drop of rain and the temperature was about 20 degree! The breakfast was good though. So, I have my love and my hate for this place.
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