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“Most helpful staff we have ever encountered.” 5 of 5 stars
Review of Duque Hotel Boutique & Spa

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Duque Hotel Boutique & Spa
3.5 of 5 Hotel   |   Guatemala 4364, Buenos Aires 1425, Argentina (Palermo)   |  
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20% off room rate
Ranked #13 of 437 Hotels in Buenos Aires
UK
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
45 helpful votes 45 helpful votes
“Most helpful staff we have ever encountered.”
5 of 5 stars Reviewed July 26, 2011

The Duque Hotel is a small Boutique Hotel in the Palmero district of Buenos Aires. To be honest it is a little out of the main downtown area, but Buenos Aires is cheap to get around so this isn't really an issue (Taxi's are very reasonable and the best way of getting around). The hotel itself is beautifully presented and has a lot more charm and character than your typical large chain hotel.

In the hotel there is a nice guest lounge area and an area with a couple of laptops that are free for guests to use. There is also free wifi throughout the hotel so getting online is simple. There are a few nice touches that give the hotel a "homely" feel; such as the coffee machine which is always available for a free coffee and complimentary cakes available all day. As we visited during the winter, it was too cold to use the outdoor pool, but we enjoyed using the hot tub after a day out exploring the city.

However, the biggest asset of this hotel is definitely it's staff. Everyone we met was extremely friendly and helpful, happily answering the numerous questions we had. Unfortunately our flights into and out of Buenos Aires were cancelled due to ash from an erupting volcano in Chile. We had lots of problems trying to make calls, contact our airline and make alternative arrangements. The staff did everything they could to help and were happy to look things up for us and translate Spanish phone messages we couldn't understand.

In summary the Duque Hotel is a lovely Boutique Hotel and it is easy to understand why it is rated so highly on TripAdvisor. However, unusually for us the thing we will remember most is the wonderful staff.

Room Tip: We found the rooms at the front of the hotel are still a little noisy, so we prefered the rooms at t...
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 27, 2011
Dear Guest,
Thank you for posting such nice comments on your recent stay at El Duque Hotel Boutique.
We are truly grateful for the detailed account of your stay which you provided as this is a helpful tool for us to keep improving our service and keep it running as best as we can. My colleagues are proud to know they made a lasting impression on you as this is what they pride themselves in. We are glad to hear your wonderful comments regarding your stay with us. It’s always a pleasure to hear. We are happy that you enjoyed our hotel, your guest room and El Duque location to vicinities and attractions.Greetings from all of El Duque staff, remember El Duque will always be your home here in Buenos Aires; we hope to see you soon and thanks again for choosing us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2011

My brother and I spent four days at the Duque Hotel... everything about our stay here was perfect! Every single staff member who we went and spoke with had one thought in mind..."what can we do to help you". Can not think of a single area to improve on from the room, location, staff service...loved, loved this hotel and our stay here. Thank you to the staff at Duque...you made our stay in Buenos Aires a memorable one!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 27, 2011
Dear Guest,

Thank you for taking the time to write your feedback on your recent stay with us, your opinion is very important for so for keep improving our services. It was a pleasure having you and your brother here with us; we hope that you enjoyed your stay as much as we enjoyed having you here. Remember el Duque will always be your home in Buenos Aires. Greetings from all of the staff and we hope to see you both again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 20, 2011

Buenos Aires is surely one of the friendliest large cities in the world and the staff at the Duque Hotel does that city proud. I am a New Yorker and not easily impressed but this hotel proved to be a really good fit. The district - Palermo - is a bit out of the center which might be a good thing for some and maybe not for others. With the subway 5 minutes from the hotel it was really no problem. The breakfast is standard and will give a nice start to the day. The interior of the hotel is welcoming and the furnishings updated and selected with care. Palermo itself is full of really good restaurants and lovely shops with a large street fair nearby. There were all combinations of people staying at the hotel - couples, families and people like myself traveling solo. Brava/Bravo to the staff of this delightful establishment.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 27, 2011
Dear Guest,
Thank you for taking the time to write such an encouraging feedback about your recent stay with us, it really fill us with pride and happiness to hear that your expectations were exceeded and that you had a pleasant stay in El Duque. Remember El Duque will always be your home here in Buenos Aires. Greetings from all of the staff and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loxton, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 17, 2011

If there was a Duque Hotel in every city that I visited, it would be the first place that I would look to book. Extremely helpful staff, and a very well appointed room.It would be hard to find better. Many thanks for a great stay.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 19, 2011
Hello Mark,

Thank you for taking the time to write the feedback from your stay in El Duque. We are thrilled that we made a long lasting impression and we are very glad to hear you enjoyed as much as we enjoyed having you here. Greetings from all of the staff and we hope to see you soon. Remember that el Duque will always be your home in Buenos Aires, thanks again for choosing us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Grove, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2011

This place was great! I had been traveling in Brazil and Argentina for 6 weeks and I stayed here my last week. First, the receptionists are excellent! All of them are friendly, helpful and speak many languages. The breakfast was always great and they leave fruit and bread out all day so you can grab something to eat if you are hungry. The rooms are very comfortable and if you are tired at night they do have a nice sauna to use.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 19, 2011
Hello Jennifer,
Thank you for taking the time to write the feedback of your stay here with us, your opinion is very important for us. We are thrilled to hear you enjoyed our hotel, your guest room and El Duque location to vicinities and attractions. We love to take care of our guests and we are happy you enjoyed the service provided to you. It was our pleasure to have all of you as our guests. Greetings from all of the staff and remember El Duque will always be your home, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rio de janeiro
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 14, 2011

My husband and I stayed at the Duque for four nights and we loved it. It is a small hotel, very well decorated and very cozzy. The staff is excelente and helped us a lot ! The room (107) was not very big, but it was quiet, the bed and the pillows were excellent and the was great. The breakfast is unforgetable ! The hotel is located in a quiet street, nut jus two bloks away from restaurants and shops. We will recommend the Duque for anyone who asks and that will be our hotel anytime we go back to Buenos Aires.

The hotel has a pool and a spa. but we didn´t use it so I can say anything about it.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, July 19, 2011
Dear Guest,
Thank you for posting such nice comments on your recent stay at El Duque Hotel Boutique.
We are truly grateful for the detailed account of your stay which you provided as this is a helpful tool for us to keep improving our service and keep it running as best as we can. My colleagues are proud to know they made a lasting impression on you as this is what they pride themselves in. We are glad to hear your wonderful comments regarding your stay with us. It’s always a pleasure to hear. Greetings from all of El Duque staff, remember El Duque will always be your home here in Buenos Aires; we hope to see you soon and thanks again for choosing us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2011

We stayed at the Duque in late June, early July with another couple and we have to say that our experience there was quite unique. This hotel is a little gem! As seasoned world travelers we stay in hotels all over the world, but the Duque far exceeded our expectations. The atmosphere was like that of being at home. The staff were so welcoming and bent over backwards to help with everything. A big thanks goes to Eva, Barbara, Natasha, Roberto, Nahuel and all the other members of staff who made our stay in Buenos Aires such a pleasure. If you are looking for a hotel in Buenos Aires away from the busy Microcentro the Duque is the hotel for you, no ifs, buts, or maybes!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Duque Hotel Boutique & Spa

Address: Guatemala 4364, Buenos Aires 1425, Argentina
Phone Number:
Location: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Buenos Aires
#7 Business Hotel in Buenos Aires
#10 Romantic Hotel in Buenos Aires
#13 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Duque Hotel Boutique & Spa 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
Duque Hotel offers rooms with designer decor and free Wi-Fi in trendy Palermo Soho. A pool and spa facilities are available. Scalabrini Ortiz Metro Station is 700 metres away.Individually designed and combining classy style with modern facilities, rooms at Duque Hotel Boutique & Spa feature parquet floors and large windows. All of them have air conditioning and cable TV.A buffet breakfast is served daily. Coffee service and pastries are available around the clock. Palermo's restaurant and pubs are just around the corner. Guest can unwind on the sun loungers by the pool and make use of the spa facilities, including a jacuzzi, a sauna and Turkish baths. Massage sessions can be requested, a library is available. The 24-hours can secure airport shuttles. Duque Hotel Boutique & Spa is 6 km from Jorge Newbery Domestic airport and 29.7 Km from Ezeiza International Airport. ... more   less 
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Also Known As:
Duque Hotel Boutique Buenos Aires
Duque Hotel Boutique And Spa

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