first of all, DO NOT book through Hotels.com. My husband thought he was booking the Howard Johnson Boutique hotel in Recoleta, but Hotels.com markets the Blue Tree under the name 'Howard Johnson Recoleta.' There is a HUGE difference. My husband booked a weekend girls retreat for my friend and I at what we THOUGHT was the top rated hotel on trip advisor, but turned out to be this place instead. Anyway, that is Hotels.com's fault and is blatent false advertising on their part.
As far as this property is concerned: when we arrived at the Blue Tree (which by the way is not really in Recoleta), the staff could not locate our reservation. They kept telling us that expedia/hotels.com reservations are problematic for them. We told them that was THEIR problem, not ours. It took them more than two days to eventually locate our on-line booking. When we were finally allowed to check in, we were assigned a room that was occupied. Three men woke up suddenly when my friend and I opened the door and turned on the lights. We laughed as this was just the beginning of a disastrous stay. When we were assigned to a different room, the bedding was dirty and it was not what we booked online. We had one bed instead of two. The pool had a dirty green hue to it, the spa was sub-par. What was most frustrating, however, was the staff. We asked repeatedly to speak to a manager regarding the problems with our reservation. We were told he would see us shortly. So we waited...and waited...for 25 minutes. Finally, we demanded to see him and the female staffer (not realizing that my friend speaks perfect Spanish) called him and made a sarcastic and condescending comment about the 2 americans who were waiting for him. It turns out that the manager was simply sitting in the back office (we could see him) doing nothing (drinking mate tea perhaps). He accepted no responsibility for all of the issues we had, instead blaming Expedia (hotels.com) for the mixup. When I later spoke to hotels.com, they told me they tried repeatedly to call the hotel, but nobody answered the phone...not surprising. To his credit the manager at least offered us a free massage in the hotel spa. I was expecting a full-body massage, it turned out to be a back rub. Do yourself a favor and stay at the Howard Johnson Boutique. But make sure you are actually booking that hotel and not this one.
- Official Description (provided by the hotel):
- Located in an exclusive area, the charming Ker Recoleta Hotel & Spa offers 92 rooms and suites, combining design, coziness, technology and comfort. The hotel is located between the Recoleta neighborhood and downtown Buenos Aires, at walking distance from the main shopping centers, tourist spots, and major neighborhoods of the city, including fast access to airports and bus/railway terminals. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Cheap Tickets, Orbitz, Despegar.com, Agoda and Hotels.com so you can book your Ker Recoleta Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ker Recoleta Hotel Buenos Aires
- Ker Recoleta Hotel And Spa