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“Bad Service - Bad Location - Just Bad” 1 of 5 stars
Review of Ker Recoleta Hotel & Spa

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Ker Recoleta Hotel & Spa
3.5 of 5 Hotel   |   Marcelo T. Alvear 1368 | Capital Federal, Buenos Aires, Argentina (Retiro)   |  
Hotel amenities
Ranked #191 of 441 Hotels in Buenos Aires
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Bad Service - Bad Location - Just Bad”
1 of 5 stars Reviewed March 25, 2010

first of all, DO NOT book through Hotels.com. My husband thought he was booking the Howard Johnson Boutique hotel in Recoleta, but Hotels.com markets the Blue Tree under the name 'Howard Johnson Recoleta.' There is a HUGE difference. My husband booked a weekend girls retreat for my friend and I at what we THOUGHT was the top rated hotel on trip advisor, but turned out to be this place instead. Anyway, that is Hotels.com's fault and is blatent false advertising on their part.
As far as this property is concerned: when we arrived at the Blue Tree (which by the way is not really in Recoleta), the staff could not locate our reservation. They kept telling us that expedia/hotels.com reservations are problematic for them. We told them that was THEIR problem, not ours. It took them more than two days to eventually locate our on-line booking. When we were finally allowed to check in, we were assigned a room that was occupied. Three men woke up suddenly when my friend and I opened the door and turned on the lights. We laughed as this was just the beginning of a disastrous stay. When we were assigned to a different room, the bedding was dirty and it was not what we booked online. We had one bed instead of two. The pool had a dirty green hue to it, the spa was sub-par. What was most frustrating, however, was the staff. We asked repeatedly to speak to a manager regarding the problems with our reservation. We were told he would see us shortly. So we waited...and waited...for 25 minutes. Finally, we demanded to see him and the female staffer (not realizing that my friend speaks perfect Spanish) called him and made a sarcastic and condescending comment about the 2 americans who were waiting for him. It turns out that the manager was simply sitting in the back office (we could see him) doing nothing (drinking mate tea perhaps). He accepted no responsibility for all of the issues we had, instead blaming Expedia (hotels.com) for the mixup. When I later spoke to hotels.com, they told me they tried repeatedly to call the hotel, but nobody answered the phone...not surprising. To his credit the manager at least offered us a free massage in the hotel spa. I was expecting a full-body massage, it turned out to be a back rub. Do yourself a favor and stay at the Howard Johnson Boutique. But make sure you are actually booking that hotel and not this one.

  • Stayed February 2010, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 7, 2010

You get what you pay for, and this hotel delivers great value for a reasonable price. The room was internal facing which meant it was quiet but dark, the facilities were fine and included a small pool and gym. Its walkable to the subte and to some of the sights such as the obelisk and the recoleta cemetery, and hey, taxis are cheap. Also close to milion and gran bar danzon. Not the kind of place to hang out during the day but great as a base for exploring BA

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brazil
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 4, 2010

Good localization, near of everything --- but not exactly at the beatifull part of Recoleta and if you dont mind, like me, to walk--- and honest price are the highlights of this nice hotel. Weak points: small elevators and often out of order. In general needed more maintenance, but it is comfortable and clean enough. Rooms has a money-box, which is allways diserable. Substantial Breakfast.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ker Recoleta Hotel & Spa

Address: Marcelo T. Alvear 1368 | Capital Federal, Buenos Aires, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#113 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ker Recoleta Hotel & Spa 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Located in an exclusive area, the charming Ker Recoleta Hotel & Spa offers 92 rooms and suites, combining design, coziness, technology and comfort. The hotel is located between the Recoleta neighborhood and downtown Buenos Aires, at walking distance from the main shopping centers, tourist spots, and major neighborhoods of the city, including fast access to airports and bus/railway terminals. ... more   less 
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Also Known As:
Ker Recoleta Hotel Buenos Aires
Ker Recoleta Hotel And Spa

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