Impeccable place to stay for a couple of nights in Buenos Aires. Very good welcome. Attentive staff, particularly at breakfast - which in itself was the best spread I've seen in two weeks in the country (though this is not saying that much; who else in the world just wants stodgy buns and cakes for breakfast?). Immaculate room - very high quality fittings - though a bit gloomy, fairly small window on to the backs of neighbouring blocks which, in BA, are no adverts for urban planning and maintenance.
You can feel the quality in everything but no soul. There is nothing of the élan of the city. And all that piped music - at breakfast, by the pool, following you around - if it's there to create a mood then the mood is irritation.
It's a very good hotel but does quality and efficiency have to be at the expense of character?

Second time I stay here for a week - business related. Rooms are clean, service impeccable and reasonably priced. Staff super friendly and the breakfast very european. On top of that in one of the most amazing streets of BA, and walking distance from main attractions like Teatro Colon and Puerto Madero. Just a pity there is a slight smell in the main lobby.

Travelling on business one wants reliability and quality of service and this Novotel in BA certainly exceeded my expectations - wifi that worked consistently, room service who were happy to fit in with my hours, good front desk staff, and a better than expected in house restaurant. I was not there to sight see, but the location seemed central enough for strolling around, and there were always cabs available.