We are young couple with small child and were looking for a hotel in BA which will make our landing in Argentina a "soft" one. Well, own Palermo Hollywood is the one. The service is great. I am writing this review after being in other two hotels and can definitely say - service in OWN is superb and i haven't met another like it. The team speaks very good English and willing to assist with any of your needs.
Rooms have nice design touch, but best part is the way maid cleans and arranges the room. At the end of the day when we returned we felt almost like at home :-) , very relaxing.
About location. To me there is a difference between not feeling safe and not feeling comfortable.
To some, who visits BA for first time,especially if person comes from US or EU, it is easy to confuse between the two. We felt not comfortable first day,but never not safe, even with baby. Also Palermo is much nicer than let's say micro center. Cleaner, less crowded and also have many nice cafes, pubs and etc arround.
Tip. Take advantage of blue dollar, bring cash and ask about it in the hotel.
P.S. I put value 4* since w/o promotion hotel had at the time, we wouldn't be able afford it, hotel is pricy...