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“All About The Customer Service” 5 of 5 stars
Review of Own Palermo Hollywood

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Own Palermo Hollywood
3.5 of 5 Hotel   |   Jose A. Cabrera 5556 | Palermo Hollywood, Buenos Aires 1414, Argentina (Palermo)   |  
Hotel amenities
Ranked #24 of 436 Hotels in Buenos Aires
Houston, Texas
Top Contributor
166 reviews 166 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
84 helpful votes 84 helpful votes
“All About The Customer Service”
5 of 5 stars Reviewed August 24, 2012

We chose this hotel based upon the Trip Advisor feedback among other things and were very happy that we did. They were having a winter sale so we upgraded to a room with a terrace/balcony and weren't disappointed. The hotel is small which we prefer. It allows the staff to give you more personal attention. The room was quite large with all the amenities except washcloths, which are not a common hotel feature in South America (or ironing boards). We had 2 sinks, a nice plus, and due to the room design, they were in the room itself and not the bathroom, which consists of the shower, toilet and bide. The only drawback to this arrangement is that there is no mirror in front of the sink for shaving or applyig makeup, although there is one to the side and one behind. We managed admirably. A continental breakfast is included in the room price and was really quite satisfying with really good coffee.

We chose the neighborhood because it is close to many restaurants and clubs. We walked to many of them during our stay and most were very good recommendations from the hotel staff. We ate Mexican, Argentinian and Italian and then walked the meals off during the few blocks walk back to the hotel. The neighborhood is safe, if unremarkable, and quiet, except on weekends due to the clubs. There are no sights around here, so you do have to take a taxi or the metro, about 10 blocks away, to get to the tourist areas. However, unlike El Centro, where there are a lot of sights and hotels, you can walk around safely at night, so our reasoning was why stay downtown when we can only enjoy it during the day?

Anyway, the real reason to stay here is the staff. They are extremely helpful and will assist you with anything from purchasing toiletries to making dinner reservations. Without a doubt, this is the best staff I've encountered anywhere in the world. This alone makes the hotel a great place to stay but factor in everything else and you cannot miss.

Would I stay here again, yes!

Room Tip: Choose a room with a terrace and enjoy a nice glass of wine as the sun sets.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
    464
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • German first
  • Italian first
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English first
SAN FRANCISCO
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 14, 2012

I went with my fiancee for a pre-wedding honeymoon. This was the first stop on our trip and we stayed here for 5 days. The hotel was clean and the staff was super nice. I can't comment on the price as we booked on miles, which made it even better for us. The breakfast was tasty, but there are better places nearby that have more substantial breakfasts for around the same price. It was great for us, though, when we had to get to the airport early in the morning. The guard outside was nice and made me feel safe - especially since no one can get in if the hotel doesn't know them.

Now, onto the cons (which wouldn't stop me from rebooking if I returned to BSAS):
- This is a very good neighborhood for going out and eating. The neighborhood, however, is not so convenient for seeing the historical and tourist parts of the town - we had to pay for an expensive taxi each time. You've gotta decide which is more important to you.
- The tiling in the bathroom needed to be redone.
- The recommendations from the hotel (for dinner, not breakfast) weren't as good as the places we found on our own. I would recommend checking Trip Advisor for any dinner recommendations.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2012

Extremely kind staff, always ready to help. Well located (after a 10/15-minute walk you're in Palermo's center). Beautiful, modern and comfortable room, with a great view and a HUGE bed. AMAZING breakfast with a great variety of fruits, yogurts, breads (see photos)...
Not a lot to say, just worth another visit!!!
My only complaint refers to the noisy train's horn during the night, but maybe after a few glasses of wine maybe you won't mind it.
I absolutely recommend OWN!!!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Demarest, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 11, 2012

Three gals met up in BA. Upon arrival, we were very pleasantly surprised by the outside appearance of the Own Palermo. Then, we walked in and were transported. The hotel lobby has a cool vibe. The front desk helpers and bartenders are friendly, pleasant and eager to help with anything. We rode the elevator up to our 4th floor rooms, one with a king bed, the other with two doubles. Wow...the rooms looked just like the photos on the hotel website. We loved our hip, chic and trendy rooms. After our long days wandering through BA, we would come back to Own and be happily greeted by whomever was on staff. We slept well in our very comfy beds. Each morning, we had breakfast in the lobby, included with the room rate. These were beautifully presented....a basket of the most delicious and beautiful croissants and breads, jams and dulce de leche (the dulce de leche is divine), sliced fruits, juice and coffee/tea. Despite the location of Own being a bit away from public transportation, we got around just fine. Overall, we loved our stay at Own Palermo. The price was excellent, service topnotch and ambiance great. We couldn't ask for more.

Room Tip: My room faced the street side, which can have some noise. However, I was so tired each night that I...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Arenas, Chile
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 31, 2012

We were in our honeymoon trip and decided to stay in this amazing hotel. Everything was perfect, from the top to the bottom. Amazing room on the 7th floor, staff really kind and helpful, rich and delicious breakfast. Everything was superb, really top class hotel. Special mention to all the staff, from reception, to safe guard and girls in the morning. We will come back, Congratulations!

Francisco y Silvia

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto Alegre, RS
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2012

These guys provide you a VIP customer experience. During the entire time we stayed there I felt like having the OWN Palermo Hollywood working just for me.

Since basic items we expect from a hotel (clearance, comfort, very polite staff) to AAA treatment nothing was missed. I don't feel like trying other hotels in Buenos Aires after this unforgettable experience.

Best regards from Alvaro Silva - Brazil.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, July 26, 2012
Dear Alvaro,
Thank you very much for your comments! We are very happy to hear that you had an unforgettable experience!
We look forward to welcoming you in the future.
Best regards,

Bárbara Böttcher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Coast, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2012

Own Palermo won our hearts!! Short walk to some amazing restaurants..staff were always welcoming, helped to make our trip so special!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, July 26, 2012
Dear Suzie,
Thank you for your lovely comments. We are happy we helped to make your trip special.
We hope to welcome you again in the future.
Best regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Own Palermo Hollywood

Address: Jose A. Cabrera 5556 | Palermo Hollywood, Buenos Aires 1414, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotel in Buenos Aires
#41 Business Hotel in Buenos Aires
#68 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Own Palermo Hollywood 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Own Hotels represent a new concept in urban boutique-hotels, characterized by personalized attention, modern design, and timeless style.Located in the most desirable areas of Buenos Aires, Own Hotels offer a unique experience with oversized rooms with all services of a 5-star hotel.You have the feeling of having your Own private oasis amidst the action of the city. The highly trained staff will insure that guests have everything they need to maximize their time in the hotel.The decoration of the hotel is pure and in order to feel completely at home the hotel offers you to customize your stay! ... more   less 
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Also Known As:
Own Palermo Hollywood Hotel Buenos Aires

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