Location: hotel has a great location which is very close to recoleta but is on a large, busy road.
Rooms: we needed to stay 3 nights last-minute. We spent one night in the suite and two nights in a superior room. The suite itself is quite disappointing: as other reviewers have noted, the windows face the internal wall, which is very close and not much light comes through (even on the 11th floor). The lighting itself inside was not great, so all together, pretty dark. However, it was spacious with two bathrooms and an extremely comfortable double bed and sofa bed. I would not recommend anyone to stay in the suite (also as more expensive) unless you don't care about being in a dark place.
The superior room was considerably better, with a view on the main road and also very quiet. It was smaller but big enough with the twin beds to cater for what we needed.
All rooms are very clean and modern in style. Bathroom was above average, interesting in fact (no bathtub, and shower with wooden floor) but not that practical with a very modern design (sink is really low, water splashes out and tap is hard to master).
All rooms have an espresso machine, but at 4us$ a capsule, only acceptable for business travelers. A 1 liter of Evian water at 10 us$ is also exaggerated in my point of view.
The internet was very good, in fact the best I have come across many hotels. Each floor has their own router/modem ensuring fast and continuous access. Also the iHome speaker system, where one docks an iPhone 3/4 and can charge and listen to music is a great addition.
My biggest complaint is the tv - there are two controls, one for the flat screen tv and one for the satellite box. Although I could handle them, slightly older guests may need a hand (in fact my mother did need some assistant). The satellite system has many channels but is slow to navigate and many channels are in Spanish.
Restaurant (breakfast and dinner):
Breakfast is below average, also compared to other hotels in BA. Presentation is very nice (see photos) but there is a limited selection, and basics like white/ brown toast are missing. There are one or two waiters there, so it's half self-service and half waiter-service. But the room is simply too small and, as noted by other reviewers, just not practical.
Dinner was great (I had a chicken curry to change from all the beef I had been eating) and it was really tasty. I'm sure everything is very good but the choice on the menu is limited to about 10-12 items. Furthermore the atmosphere was a little confused - a result of listening to daft punk's latest album while eating in what is a supposedly quite smart restaurant.
Service: the service here is excellent. Very forthcoming, very kind and very flexible. They let us have the suite for the price of the superior because they didn't have a superior available for 3 nights. They moved all our stuff from one room to another perfectly. They warned us about leaving the car outside the hotel because of parking fines and towing, and kept an eye out. Overall attentive, energetic and competent, I commend the staff on their efforts and they make a great deal of the good impression I have for this hotel.
Although this is a small luxury hotel of the world, I'm not sure it really fits into that category (an opinion also expressed by some other reviewers). However as noted before, although it has some shortcomings, it does enough to deserve a 4/5 and I would recommend this hotel as long as you don't want to stay in the suite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We very appreciate you for such positive feedback! The comments that you have provided us are going to be share with all our team.
We are glad you enjoyed our location and facilities. We recommend indeed our superior rooms to be delighted with the perfect view of Callao Av.
Regarding minibar prices, they are similar to other hotels in the same category. Unfortunately some items are really expensive here due to importation restrictions.
In reference to our restaurant, we will consider a change in the buffet breakfast in order to include more variety and improve the offer.
We are delighted to receive such a pleasant feedback of your recent stay at Casasur Art Hotel; we would like to thank you for your most kind comments regarding our staff.
We are looking forwards to have you with us again.
Happy New Year,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.