I am a long time user of online reviews but this is my first review post. I am actually currently staying in this apartment and could not wait any longer to warn fellow travelers to STAY AWAY!!! The other reviewers must have stayed in one of the four apartments they have in heavy rotation which are the only ones maintained. This is not a value apartment! For $440 a week I expect at least a clean apartment. First off, our reservation claimed we had a sofa bed (not an outdated broken futon that sags inward when you sit on it), a queen bed (actually two twins pushed together so that when you try to sleep next to one another, they split apart and you fall into the crack while sleeping), a tv (ours did not work and it took them four days to replace it), free WIFI (did not work and still haven't fixed it after 6 days), a laundry room (closes at 6pm?!), a gym (one stairstepper and two ellipticals), a full kitchen (a mini fridge so full of frost that we had to scrape it off to get a water bottle in there- not to mention the weeks old frost bitten ice cubes left in there, and the old YELLOW milk; a broken microwave, three cups, 2 plates, no toaster or coffee maker or teapot) and 24hr staff (a doorman that is actually pretty nice, but is only there in the day and we haven't seen him once past 6pm, a maintenance man that ignored EVERY SINGLE REQUEST and closed the door in our face, and a manager who speaks beautiful English but has no knowledge of her own city- she sent us twice in the opposite direction of where we were headed, meaning we walked an extra 3.5 miles in this heat only to have to hire a $20 cab to take us back). The shades for the apartment are stained with what I can only assume is brown water and the floor was so dirty that our feet turned black after walking around for a few minutes. When we asked them to come clean the floor and vacuum the beds (which had no sheets and stained mattresses with hair on them), it took two hours for them to come and when we asked for more toilet paper (they give you one roll) and towels (they stock you with two bath towels and one face towel for a two bath apartment), the maid was really nasty and said she already put towels in the room and wouldn't give us more than one more. The stairs for the second floor are placed DIRECTLY in front of the fridge so that the door will not open completely and you have to reach thru the rungs of the stairs to get things out of the fridge. And yes there is a beautiful balcony, but make sure someone is in the apartment when you go out there because it locks behind you if you close the door and you will be stuck out there until someone opens the door from the inside. There was a broken TV stuffed into our closet so that we couldn't use the space and when we requested that they remove it, the manager said "why, its broken and you can't use it anyway" and when I told her I needed the closet space she said she would send someone up to remove it... never happened. Because there is no carpeting, the echo from the other apartments is nearly unbearable. People walking on the floor above you sounds like beasts stomping around and the neighbors next to you can hear each and every word spoken.
The neighborhood is not as bad as most reviews say it is. Palermo Hollywood is very trendy and cute and it's a short walk to the main parts of the city, or you can take a subway which is about 9 blocks away. The building is gorgeous from the outside, and I have seen some of the lower floor apartments which look pretty well kept. If you want a high floor (which usually are the better apartments, bigger with better views) expect that it will be in this condition. The manager told us they never rent these out....I don't really understand why. Also, don't forget the loud music and singing early in the morning by the cleaning staff.
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- Also Known As:
- Atenea Hotel Buenos Aires