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“Pretty fun stay” 5 of 5 stars
Review of Palma Beach Resort & Spa

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Palma Beach Resort & Spa
Al Hamra Area Sheik Ahmed | Al Mualla Road, Umm Al Quwain 1279, United Arab Emirates   |  
Hotel amenities
Ranked #3 of 7 Hotels in Umm Al Quwain
Dubai, Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
“Pretty fun stay”
5 of 5 stars Reviewed August 13, 2013

me and my family had a great 2 days stay at Palma and we did enjoy their new Bowling and sports club , their rooms are huge , also the free hot breakfast they offer was great and YES WIFI is free and working......LOL

Room Tip: Villa with indoor swimming pool
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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34 reviews from our community

Traveler rating
    7
    15
    3
    2
    7
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12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Abu Dhabi, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 10, 2013

We decided to stay in Umm Al Qawain after driving up here to watch the last Solo Races of the 2012-2013 season. The usual hostelry, Barracuda Resort was full, so a quick search on Tripadvisor turned up the Palma Beach.

There were a number of mixed reviews, but I thought "It's only for one night, so we'll give it a go".

The hotel is kinda quirky, with a mock Pharaonic theme, We expected it to be quiet so close to the summer, but it was absolutely packed, mainly with local and TCN families.

The room was big, clean, nicely furnished, and with a balcony overlooking the beach and the bay.

There were lots of people on the beach using the individual barbecues, some of them leaving plenty of evidence of their parties, but withing 30 minutes of the party finishing, hotel staff were busy picking up rubbish and raking the sand-and they repeated this at 6am next morning.

The pool, which has a mini-waterpark type slide/tunnel/waterfall, was packed too, and a bit lacking in seats and beds.

Dinner was at the outdoor coffee shop, overlooking the water, and again was packed, but staff managed to find us a table. The food was mainly arabic, or with an arabic twist, but Beo loved the Seafood Mixed Grill. Prices were very reasonable.

Morning coffee from room service arrived within 5 minutes of ordering-better than many much more expensive and 'famous' places I've stayed.

We enjoyed the stay, but if you are a 5 Star person, without kids-not the place for you (at least at the weekend).

Price very good (AED 799 for a large second floor room with balcony and including breakfast.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 11, 2013

Very unprofessional staff, careless, totally ignored requests submitted along with booking done 3 weeks before arrival date, they didn't care to call clarifying status if our request which was simply to put our 3 booked rooms next to each other to keep kids nearby, they just put us in 3 rooms far from each other, sea view on corner ground floor room was blocked, room changed after argument, most importantly this is not a beach hotel and should not be categorized as one, water is still shore of creek not open sea at all, dirty beach not good for swimming, swimming pool water is no heated and not cleaned, important note: no rescuer at swimming pool at all. No play area, no activities, rooms where rented to group of noisy teens next to our rooms, couldn't sleep due to noise of drunk teens, hotel admin interfered very late after so many complains from surrounding rooms, dirty towels, and when we request for 4 extra towels we've been told we can only get 2, no towels at swimming pool by the way, so must take own towels from room to use, old dated furniture rooms full of ants, and in general building poorly maintained. In short and vey honestly it's worse so called beach hotel i've ever been. Mattresses laid on floor because the were no extra beds as requested but those were charged 99 dhs per night!! In short: total waste of money, not recommended at all for families, or romantic holidays. Not a Beach hotel.

Room Tip: Take sea view top floor rooms if you don't stairs. It's less worse than ground ones.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 4, 2013

Palma Beach Resort and Spa is quite frankly the worst hotel we have had the misfortune to experience in a number of years. My husband booked this shoddy excuse for a hotel as a short weekend break (without checking the reviews). From the moment you drive through the gates the place screams 'tired!' Following a very strange check-in routine we were told to 'relax in the cafe' until our room was ready. The cafe can only be described as a glorified 'greasy spoon' with shisha. We made or way out on to the decking which might have been quite pleasant if we could have ignored the stained cushions, the slightly 'filmy' table tops and the time it took to acquire a menu from a woman who looked like she'd lost the will to live.

The menu was the usual cardiac-arrest fayre and after being served water in suspect looking glasses and ordering the cheapest lunch we've ever had in the UAE.(.I ordered a 'salad' with hummus and was presented with a bowl of hummus and bread wrapped in a plastic bag). The waitress seemed completely impervious and after inspecting the pool area and the other 'facilities' we felt we had experienced enough uncleanliness and filth for one weekend.

My husband went to check-out fully aware that we would lose our money and whilst he was doing this there were two other guests trying to sell their rooms. We felt terribly sorry for the receptionist as we can't imagine this was the first time she'd had to deal with disgruntled guests. Although we lost AED1200, one couldn't have paid us to stay there.

Avoid at all costs.

Room Tip: Don't!
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

We enjoyed a brief stay at this hotel. We enjoyed the location and the friendly staff. Definitely a family hotel with lots of facilities for children and BBQs. The rooms are very large and well equipped many with views right over the beach. There is also a floating restaurant. The hotel does not serve alcohol so you need to stock up.

Stayed March 2013, traveled with friends
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Dubai, Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2013

Probably one of the best budget getaways for family in UAE.

They have the best facility because of the open ambiance in the area. They don't usually check group guests coming in, that maybe one of the reasons while this hotel is always jampacked of tourist/guest all year round.

They have a pool and beach to choose from, they have an open bbq area so everyone can enjoy a real swimming with barbaque on the side.

Thumbs up guys!

Room Tip: pool side and beach side is both the best!
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 26, 2013

Agree with lot of reviews posted regarding the poor service, lack of cleanliness and uncaring staff.
Four Star Property (????), five star rates, - BUT ZERO STAR SERVICES AND CLEANILINESS.
We went in January 2013 to celebrate our wedding anniversary, but had to cancel our stay due to unprofessional staff- right from Housekeeping to Reception to Front Desk Supervisor, they have no idea about customer service.
The place looks dull, old and not maintained at all.
Our small private garden and barbeque area was littered with filth- sausages and food stuff lying around (photograph attached)- flies and crows were having a field day. Pool was dirty with insects floating in the water. Repeated complaints to the housekeeping and Reception were not helpful.
TOTAL WASTE OF MONEY AND TIME. Believe me friends, I am not usually the complaining kinds, BUT this place is not worth it at all.
Location and barbeque is good, but rest ???
Go only if you can accept filthy gardens, insects and dirt in the pool, and unprofessional staff.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palma Beach Resort & Spa

Address: Al Hamra Area Sheik Ahmed | Al Mualla Road, Umm Al Quwain 1279, United Arab Emirates
Location: United Arab Emirates > Emirate of Umm Al Quwain > Umm Al Quwain
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Umm Al Quwain
Price Range (Based on Average Rates): $
Number of rooms: 63
Official Description (provided by the hotel):
A place with the Ancient Egyptian concept blend with the modern and luxurious facilities to give you the unique experience. A perfect destination for relaxation, business, corporate functions, weddings, parties and leisure. ... more   less 
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Also Known As:
Palma Beach Hotel Umm Al Quwain
Palma Beach Resort And Spa

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