We booked this hotel after reading good reviews from 2012 season, when I started reading the reviews for this year I wondered what we were going to as reviews were very mixed, from being like Butlins to people returning year after year! We arrived at 130am and can't say it was a warm welcome, passports were handed over, a few essential words exchanged and shown to our room, that was it. For a 4 star hotel the reception area was very poor. The room was absolutely fine, plenty room, great shower, clean, 2 welcome bottles of water in fridge and slippers (!). The balcony was very small, only enough room for 2 chairs but we never used it so not a problem to us. Our outlook was into the wooded area and garden which was nice. We got Block 1 and from previous reports it was meant to be noisy, we never heard any noise other than people returning to rooms later than us and we were exactly early bedders!
The food...... I think the hotel did a great job trying to cater for all tastes, yes it was a bit of a mix match on occasions but always found something to eat.
Breakfast - always boiled eggs available, freshly made pancakes, omelettes with fillings and fried eggs to your taste plus various other hot and cold options.
Lunch - hot and cold selections, spag bol was very good, lots of salad things, always chips on offer.
Dinner - there were couple of nights where they did specialities ie sushi, chicken kebabs etc, plus the usual hot and cold stuff including mixed mezzes etc and various sweets including gateaux etc., fresh fruit also available.
Snacks - these consisted of chips, pizza, hot dogs, filled rolls etc
I'm not a fussy eater so had no problems with my choices but I think even the fussiest of eaters would find something to fill up on.
The hotel itself - 2 pools, one quiet at the top of complex, one at the bottom which was more for kids. There was a flume here for use by both adults and kids, which we had to try out, this was open for couple hours in the morning and afternoon. Music also played here all afternoon. We never had any bother getting sun beds even when we weren't up at the crack of dawn to put towels out!
The grounds were very much to our liking as there were turtles, large and small, wandering around, chickens, kittens and the hotel dog Bella, so beware if you're not an animal person!
The "hill" I didn't think of a problem I just called it a bit of much needed exercise! Could understand it maybe a bit of a problem or annoyance for some people though.
Staff - Derhya (think that's how you spell her name) worked in the top bar and she was lovely and worked very hard on her own. Some of the other bar staff were more interested in their mobile phones that pouring you a drink or even doing both at same time, very rude!! The staff in the dining area were also very nice and got the tables cleared very quickly to allow a quick turnover of people using the area.
Buses (dolmush) at the main road at bottom of hotel were very efficient, often tooting at us if they saw us approaching the road to see if we wanted to get on them! They are about 40p each to Hisaronu and drop you off or pick you up wherever you want, great value service as in 30+ degrees it's probably about 30-40 minute walk and didn't fancy it in that heat. Hisaronu is a bit like Blackpool really, nothing very "Turkish" about it at all but good if you want to get out of the hotel.
We did a jeep safari with Pioneer travel which was £13 each and great day out if you don't mind getting soaked! Buckets of water on jeep and option to buy water soakers to get at the people on other jeeps, great fun, but there are other jeep safaris offered that don't use water!! Also did a boat trip, again great relaxing day and good value.
Overall, we had a great holiday and met some lovely people including our new Scottish "friends", you know who you are(!), who definitely made it a memorable holiday for us, thank you all:).
We wouldn't return to this hotel mainly because there is nothing around it, as I mentioned the bus service is great but would prefer to walk out of hotel to restaurants, bars etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.