Stayed at the Turquoise hotel 13th - 20th June and have to say that the reports of overbooking should not be overlooked when booking your next holiday. As a party of 4 (two couples) we arrived at 17:00 on the 13th June on a Thomas Cook package holiday.
We made our way to reception along with another 2 guests and waited while they checked in, during this time 6 further guests from Thomson holidays also arrived in reception and checked in at the same time as our party. These six guests were all checked in before us and the reason why was soon to be revealed. The friendly receptionist asked if we were friends or family and if we all got on well together before he stated " Will you help us out WE ARE OVER BOOKED" we only have one room available will you all share it " this was not a joke he meant it.
After a lot of complaints and protest he came up with the bribe i will give you a free safe key, an upgrade to the a la carte restaurant for one night and late check out. A safe key is £1 per day and A la carte is a £6 upgrade an offer we had to refuse.
The receptionist was asked many times to call Thomas Cook for me in order to sort out this mess but time after time he refused. We went into the bar to talk over our options and soon had the hotels customer advisor ANNA approach us, without introduction she had her say on the matter but was way out of her depth when she was put on the spot as to what the hotel was doing to help us.
We all returned to reception at 19:00 and the situation remained the same we wanted the 2 rooms we had booked they offered us 1. After a heated exchange the receptionist finally let me call Thomas Cook the advisor spoke to the hotel on another line and relayed the conversation to us. When he ended the call to the hotel he stated he was very sorry and would try and find us another hotel but it might take a few hours to arrange plus transfers etc. We spoke at length to him and reluctantly agreed that we should make do with the room on offer and start our holiday the next morning. Leaving to go to my room i was asked if i would like to apologize for my behavior !!!!!!!!
We met the Thomas Cook rep the following morning and during a conversation with another guest we all got a shock when he stated that the hotel had moved him to another room at midnight as he was not happy with the first one .
The hotel management was advised by the rep that if this room was available at midnight it should have been offered to us and not to someone who already had a room.
The hotel gave us to rooms that morning and Thomas Cook £160 compensation.
We spoke to other guest during our stay who told of problems with over booking but the situation i came across when checking out will be hard to beat, a young couple at reception had luggage marked just wed etc "it was a honeymoon trip" not that the receptionist was interested in this when he told them that the hotel was OVERBOOKED.
I offered some advice to the young girl who was close to tears, to which the receptionist commented is it your problem. NO TURQUOISE ITS YOURS !!!!!!!!!!!!
- Also Known As:
- Turquoise Hotel Oludeniz
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travelocity and Otel so you can book your Turquoise Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.